I am currently staying in Alsancak with my friend. We have just this last hour had food. Her husband went to order and found that Burger 1 on the menu was 500TL and no other included fries, drink. All... Voir plus
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Lisez les avis des autres
Tried the 2 for 1 breakfast deal today, the meal was nice and hot, it was very nice, we were served by Glen ( fairly new member of staff) he was very pleasant, meal delivered to table by Junior who wa... Voir plus
Over an hour wait for food and only received when said diabetic needed food immediately. Sub standard food, dried up burger and luke warm lasagne. Manager not interested, aggresive, appalling custom... Voir plus
Great App and easier than phoning. BUT now most takeaways charge for delivery to cover Hungryhouse fees - you don't pay it if you ring direct. Still a few offering free delivery by me but won't use if... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
hungryhouse is the UK's leading takeaway portal with thousands of takeaways to choose from. Pizza delivery, Chinese takeaway or Indian curries delivered to your door! Thai, Japanese, sushi, kebabs, burgers, chicken ... you name it, we've got it!
Coordonnées de contact
2,8
Moyen
3 k avis
N'a pas répondu aux avis négatifs
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Great App and helpful staff.
Great App and easier than phoning. BUT now most takeaways charge for delivery to cover Hungryhouse fees - you don't pay it if you ring direct. Still a few offering free delivery by me but won't use if they disappear. Now owned by Just Eat. I notice many reviews are mistakingly reviewing the restaurants food not Hungryhouse. That's ridiculous - Hungryhouse have great customer service and just connect you with the takeaway. They don't cook the food.
18 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Damo,
Thank you for taking the time to leave this review, we really appreciate it! We hope you continue to have good experiences when ordering through us in the future.
All the best,
Your hungryhouse social media team
Cheap service and dodgy restaurants.
Extremely poor service by their customers service agents as well as restaurants.
Not sure they are choosing the restaurant for customers buy believe that who gives more return to hungry house.
I placed an order and had email saying thanks for placing the order. Food dint arrive for 1 hour and then rang restaurant answered by some rude person saying we decline ur order back awesome we are busy...if u are busy then it's should be listed for orders...
Please don't use this hungry house or just eat now they are one business.
18 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Dipen,
Thank you for taking the time to leave this review. I'm really sorry that you had a negative experience when ordering through us recently.
Sometimes our restaurant partners decline orders when they are too busy, although this is something that we actively discourage. We encourage our restaurant partners to set themselves offline during busy periods to prevent situations like this from happening. It is also in the best interest of our restaurants to not decline any orders, as this affects their ranking on our platform. If a restaurant declines too many orders they are taken offline for a certain period of time, as we understand it can be a huge inconvenience to have an order declined. We also send out a notification to customers at the time which details the decline and the refund process.
Again, we are really sorry that you had this experience with us, and we would be happy to help you in any way we can in future.
All the best,
Your hungryhouse social media team
No customer service
Restaurant delivered wrong pizzas, hungry house denied any help. Protecting their money and not their customers
18 mars 2018
Avis spontané
Réponse de hungryhouse
Hi there Stefan,
I'm sorry that you had an issue with the pizzas you received from one of our restaurant partners.
Do you still have the pizzas available for collection in exchange for the refund? Did you speak to the restaurant at the time to get the correct order re-delivered?
As it its the restaurant's responsibility to deliver the correct order, we cannot take responsibility if they do not fulfill it correctly. However that would be poor service to just leave it there, hence we will contact them and try to negotiate some compensation.
I'd like to follow up on the case if you can send through your order ID and ensure that we've done everything in our power to resolve this. Please send it to info@hungryhouse.com
Many thanks!
Your hungryhouse social media team
Rude restaurant, no info, poor food.
When I placed my order I was told by email that my food would be arriving at a certain time, but then when it was late I called the restaurant and was told that it would be delivered by a time more than 30 minutes after that which I had ordered my food for. They acted as though I should have known this l, but I was NOT informed by the app or emails prior to ordering it or even after ordering (by way of apology that my order was delayed).
If I had known my food would arrive so late I wouldn’t have ordered it. The person on the phone at the restaurant was rude and unhelpful.
Seriously unhappy, and no discount or refund offered. At least with Deliveroo and ubereats they give you an accurate estimate of when your food will arrive and live updates. Here, the only thing suggested was to call the restaurant, who were reallly unhelpful and rude.
Do not recommend using hungry house If you want decent food to turn up on time.
18 mars 2018
Avis spontané
Réponse de hungryhouse
Hello Anaar,
Thanks for taking the time to get in touch with us regarding the experience you had with us!
I do apologise for the lateness of your order. As we do not supply restaurants with drivers (as the services you mention do) we rely on receiving order updates from the restaurant so that we can update you on what's going on.
Frustratingly sometimes restaurants neglect to let us know of this, hence the order is delayed without any communication. We're always putting in processes to try mitigate this issue, and so we do send an SMS and/or push notification when the restaurant accepts and confirms the order - letting you know a more accurate ETA.
I would just make sure that your push notifications are enabled so we can alert you of any order updates, and also to double check in the 'Notifications' section of the app if that was how you ordered - there you can switch updates on and also take a look at those you may have missed.
I think I may have found your order in our system - the one with La Pomodoro? We sent a push notification to the device at 02.06am:
'Your hungryhouse order 5XXXXXXX has been accepted with an adjusted delivery time. New estimated delivery time: 03:36.'
Is this the correct order?
Either way, if you drop me an email to socialmedia@hungryhouse.co.uk with your order ID in and I'll see if we can arrange any compensation.
I look forward to hearing back from you.
Regards,
Your hungryhouse social media team.
Food ordered is poor value and always…
Food ordered is poor value and always late very disappointed
15 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Pauline
We're very sorry about the issues you had with your order the other day, this does sound especially frustrating if it has happened a number of times that your order is late!. We would like to have a look into this and speak with the restaurant are you able to send us your order number to socialmedia@hungryhouse.co.uk so that we can look into the issue?
We expect the restaurants we partner with to a higher standard, and have been continuing to uphold process such as out Restaurant Operations team to make sure we can continue to provide a better service.
All the Best
Your hungryhouse Social Media Team
Excellent food
15 mars 2018
Avis spontané
Réponse de hungryhouse
Hi David
Thank you for leaving a review! Glad to hear that you have enjoyed the food provided by one of our partner restaurants. We hope to continue this into the future,
All the Best
Your hungryhouse Social Media Team
Perfect Kebab
Perfect Kebab
Disgusting chicken wings!!!
Garlic mayo looks like watery yoghurt
Oh yeah... and they almost always mess up the flavour of ice cream
NEVER AGAIN!!!
15 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Laz
I'm very sorry to hear that you had issues with your order from one of our partner restaurants! While our restaurant partners operate their own businesses, we do expect them to uphold a certain standard of service. We even have a department, Restaurant operations, which is dedicated to helping our restaurant partners to improve in these areas.
We would be happy to speak with the restaurant about the issues you faced and see what can be done, if you could email us socialmedia@hungryhouse.co.uk with your order details.
All the best
Your hungryhouse Social Team
I was completely disgusted last night…
I was completely disgusted last night at the way I was spoken to by a member of your staff.
They had swapped one of my meals for something else, I called the restaurant and asked where my lamb tikka was but the manager just said I tried to ring you and it kept going to voice mail. This is an out and out lie, I was not on my phone and it was sat directly next to me.
The Chicken and rice were stone cold, the rest of the order was barely warm so we did not eat it, it went in the bin and instead my husband went out and bought some fish and chips.
I obviously wasn't worried as clearly customer service at hungryhouse would support my complaint, how wrong I was. The operator I spoke to on live chat was rude obnoxious and even told me to get it out of the bin! I asked to speak with a manager and he told me that no manager would want to speak to me.
I have screen Shot this conversation and will be contacting a manager, but as your company does seem to side with restaurants over regular customers I am not holding out any hope for a satisfactory resolution.
Order: #42953134
Swapped Lamb Tikka for Chicken
Did not sent the sweet rice
did not sent the diet coke
14 mars 2018
Avis spontané
Never had an issue
Never had an issue
Manage to order what i like, always well before time. drivers are polite and pleasant.
Never had to contact customer services in the few years I have used the company.
12 mars 2018
Avis spontané
Réponse de hungryhouse
Hi R L
Thank you for taking the time to leave a review! We really appreciate your feedback and hope to keep providing great service for the future
All the best
Your hungryhouse Social Media Team
App hopeless
Food usually good (which is nothing to do with Hungry House)
App doesn’t always work properly and every time I order, the message telling me my order is on the way arrives at least an hour after the actual order so overall fairly useless - much better ordering direct from the supplier
11 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Dorothy
Glad to hear that you do enjoy the restaurants we have on offer, but sorry to hear that you have had some issues with the app.
This "on its way" feature is for restaurant partners to select when the order is just that on the way, their may be some confusion over this function.
I would like to follow up on this issue if you could give email us with your order reference numbers where you have experience this issue or any more information about any other issues you may have had.
Our email address is socialmedia@hungryhouse.co.uk.
All the best
Your hungryhouse Social Media Team
Dreadful service
I have ordered from hungryhouse.co.uk quite a lot and I am very disappointed on the lack of customer support given when something goes wrong with an order. I received my order at 18.35 the entire order was cold hard so not edible for a pregnant woman and certainly not worth any money. I contacted them straight away and to my shock they sided with the restaurant and said it wasn't cold when it left them. In the meantime the courier has several deliveries and my order came cold. I was made to feel like I was lying the whole order was untouched still in the boxes. Dreadful service take the money and deliver shoddy service. Order 79442110. I have taken it up with PayPal and will certainly be taking my customer elsewhere they shouldn't be allowed to trade pizza rozza and definitely need some management in customer care. Just awful
6 mars 2018
Avis spontané
Réponse de hungryhouse
Hi Nicky,
I'm sorry to hear about this takeaway experience and that you had issues reaching a solution with one of our agents. We strive to provide a simple and relaxing way to order food and I'm so sorry you received the opposite! As you have provided your order number, I will follow this issue up via email with more information about our policies in regards to food quality complaints and hopefully a resolution you are happy with. Please look out for my email and I sincerely hope this experience has not discouraged you from giving hungryhouse and our other restaurants another chance!
All the best,
Your hungryhouse social media team
Avoid these immoral scum bags !
Avoid these immoral scum bags !
COLD OVER PRICED FOOD THAT HAS ITEMS MISSING
THIS IS A FORM OF FRAUD AND THEFT
MORE HASSLE THAN ITS WORTH TO TRY GET A REFUND ! AVOID AVOID AVOID
3 mars 2018
Avis spontané
Réponse de hungryhouse
Hi James,
I'm very sorry to hear you had a bad experience with one of our restaurants. I also apologise if you felt your issues were not dealt with properly by our customer care team. I hope we can find a resolution for you and will send you a private message so we can follow this up.
Kind regards,
Your hungryhouse social media team
Cold outside and the food is colder!
Sadly The Tiffin Tin at Wanstead forgot to deliver my soft drink and the food would have been delicious if it wasnt so cold.!
Not just one or two dishes but ALL of the food was cold. When I complained to Hungry house I said for them not to come all the way back again for just a bottle of coke (expensive at £2.35!) I would accept a refund. But also to tell the Tiffin Tin that the food was cold. Tiffin Tin said the delivery man just forgot to give me the coke but he was still in the area so begrudgingly they would give me the refund but did NOTHING about the fact that the food was cold. Not even an apology! They whined that they delivered it early. IT WAS STILL COLD! So not even sorry. Pardon me? I wanted it at 6.20 NOT 6.00! And now I have to put my oven on to heat the food through for my family coming home. If they had delivered it at the correct time and the correct temperature I would be a satisfied customer. The order for three people was £49.55 so it is not a cheap takeaway. And they have just lost our business. First and last try! Hey, The door bell just rang and my bottle of coke has been delivered! Hey again! It is now 7pm and I just had a call from the Tiffin Hut. "hello, our delivery man has delivered your coke yes? Well Hungry House have already refunded £2.35 to your account." Pause for my reply. I say what do you want me to do? He said well next time we will add it on. I was speechless. I just said OK like a pussycat because I couldn't be bothered with another row about the cold food! Reheated it was delicious so dont let all this put you off. Just beware! Maggie Regan
26 février 2018
Avis spontané
Réponse de hungryhouse
Hi Maggie,
We're very sorry for all the hassle this caused you in the weekend! We are a bit shocked as well to hear how this was handled. If you've let an agent know your preference for a refund vs. re-delivery, we will communicate this to the restaurant. I presume that when you mention the order was for 6:20pm, this was a pre-order for a specific time? We make this clear when the order sends to a restaurant "do not deliver the order before this time", so we do normally expect that these will be delivered approximately at the requested time.
We normally aren't able to refund items on an order without the restaurant's permission. If a restaurant has instructed us to refund an item, we would not expect this offer to be withdrawn, as well as this not being possible after we have processed a refund. If a restaurant wishes to redeliver the item despite a refund being the agreed resolution, this would be considered as additional offer. We would not encourage any of our restaurant partners to call a customer like this, and instead have internal processes which mean that the restaurant can speak to us directly, and that the customer will not be bothered.
Would you be able to send us an email with your order number to socialmedia@hungryhouse.co.uk? We can then look into the issue properly and make sure that it doesn't happen again.
Thank you for taking the time to leave this review, we hope that you are keeping warm and safe this week Maggie!
Kind regards,
Your hungryhouse social media team
HOPELESS HOUSE
I used H.H because I thought there was a layer of protection against problematic orders. I've used them on and off. I was wrong. Paying the extra money to go through them instead of calling the restaurant direct to get it cheaper I felt was worth it but turns out was pointless. I'm not a fussy eater. I accept sometimes a delivery won't be up to par. Last month I took delivery of king prawns in black bean sauce rice prawn toast. This from may mei wok blackstock road finsbury park. I asked for extra black bean sauce. One woukd expect them to add extra sauce. No. The prawns were floating in a dark brown liquid. Yup. They had just added a lot of water so it looked like extra sauce. Utterly repulsive. I've never seen prawns in black bean sauce where they float like a tyre in a dirty river. The prawn toast was burnt. The rice congealed. Forget a fork. You'd need a knife to cut it. The can of coke was nicely chilled. I needed the coke to recover from the shock. I've never had a delivery like this. Impossible to let it go. Complain and hopefully they wouldn't do it again. Hungry House didn't want to know. Unbelievable. Pointed me to their customer service. Oh because you've disposed of it we can't do anything. Sorry I didn't know. Look at my account you'll see I never complain. Why would I try it on now ? So if you think you have protection by using Hungry House. You don't. Happy to take your money but when there's a problem get a good lawyer because getting their help without one isn't possible lol
25 février 2018
Avis spontané
Réponse de hungryhouse
Hi Shaun,
We're very sorry and shocked to hear that you received such poor quality food. We know it can be very disappointing when a takeaway treat arrives like this. For any food quality issues, we first need to bring these to the attention of the restaurant for a resolution. In most cases the restaurant will ask to collect the order for inspection, which is why we ask if it can be kept aside. It can be difficult to anticipate a process you may not be aware of however, so we do sympathise with this.
Our service is here to help make ordering an easier and more fluid process, for both placing the order, and following up on any issues. While we unfortunately aren't able to offer buyer protection for food quality issues, should any food quality issues arise, we are here to chase these up on your behalf. For any issues with the ordering not being delivered, we do offer protection against this however.
Would you be able to send us your order number to socialmedia@hungryhouse.co.uk? We can look into the issue a little further, as well as the way that it was handled and communicated by us. It's our aim to create a great takeaway experience for you, and we would very much like to improve on this in future.
Thank you for your feedback Shaun, we hope that you are keeping warm and safe this week!
Kind regards,
Your hungryhouse social media team
Very bad and unreliable service
Very bad and unreliable service. DO NOT USE FOR ORDERING FOOD
25 février 2018
Avis spontané
Réponse de hungryhouse
Hi Paulo,
We're very sorry to hear that you had such a bad experience last week. We would very much like to look into this for you. Would you be able to provide us with some information as to what the issue was? If you could send us an email to socialmedia@hungryhouse.co.uk with your order number that would be great!
We hope that you are keeping warm and safe this week Paulo!
Kind regards,
Your hungryhouse social media team
Pointless layer of complication. Much easier to phone a restaurant direct
Hopeless. Pointless layer of complication to a simple process. The online order does not go through to the restaurant until. 20 minutes before collection time- restaurant can’t fullfill orders in that time so food not ready. Some items not available but already paid for. The refund process is needlessly complicated... I will just phone the restaurant in future!
25 février 2018
Avis spontané
Réponse de hungryhouse
Hi F Barley,
We're very sorry that your order was incomplete and not ready on time to pick up. The aim of our service is to make ordering easier, so it is disappointing to hear that this wasn't the case for you the other day. Each restaurant is able to set an individual time taken to prepare an order for collection, so we do expect this to be as accurate and realistic as possible. If items are unavailable, we do also expect that they can be put out of stock on the platform or that an order be declined, to avoid as much inconvenience as possible for the customer. Would you be able to email us your order number to socialmedia@hungryhouse.co.uk so that we can look into this, and check on your refund as well?
We hope that you are keeping warm and safe this week!
Kind regards,
Your hungryhouse social media team
Terrible service they have no control…
Terrible service they have no control over the ‘restaurants’ under them. They do not care when there are issues and the customer service is terrible.
24 février 2018
Avis spontané
Réponse de hungryhouse
Hi Simon,
We're very sorry to hear that you had such a poor experience and felt like your issue wasn't heard by us. It does matter to us whether our customers are having a good experience when using our platform and we would like to investigate and resolve any issues or problem areas. While our restaurant partners operate their own businesses, we do expect them to adhere to a certain standard of conduct and service. We even have a department, Restaurant operations, which is dedicated to helping our restaurant partners to improve in these areas. While we ideally would like to be able to work with our restaurant partners to create a great experience for customers, if we aren't able to resolve any serious or reoccurring issues, we will take restaurant accounts offline.
Would you be able to send us an email to socialmedia@hungryhouse.co.uk with your order number and a little bit of info on what the issue was? This means that we can make sure it is being investigated and also how the issue was handled by us.
We hope that you are keeping warm and safe this week Simon!
Kind Regards,
Your hungryhouse social media team
I could give a zero stars if I could
I could give a zero stars if I could. so many orders didn't happened because order was made thru hungry website .So much time was wasted waiting for food delivery and because they failed. shame on you. After this comment I will delete me account I never ever purchases on they website
23 février 2018
Avis spontané
Réponse de hungryhouse
Hi Mariusz,
We're really sorry to read that you've had issues when using our platform. We'd like the opportunity to look into exactly what happened with the orders you're alluding to. May I ask that you drop us an email with the order ID's to socialmedia@hungryhouse.co.uk? We'll then get back to you as soon as we've spoken to the restaurants you've ordered from.
Kind regards,
Your hungryhouse social media team
Love hungry house
Love hungry house, but are now charging for delivery and 50p for service charge even for cash on delivery orders- You'll lose customers this way.
23 février 2018
Avis spontané
Réponse de hungryhouse
Hi Bec,
Thank you for giving us 4 stars, we really appreciate this! We understand that the 50p charge may discourage some people from ordering however we are sure that this charge will be able to greatly improve the customers use of the service. It goes towards our investment in technology and services to ensure we continue to deliver the best takeaway experience possible for all our customers. This means having an app which is always available, where restaurants can be found, menus browsed, food ordered and delivered effortlessly. We sincerely hope that you continue using and loving hungryhouse for all your takeaway needs!
Best regards,
Your hungryhouse social media team
Spammy House
The problem with using Hungry House is that they don't enforce correct use of customer data. My partner and I have both received lots of ongoing SMS spam from companies after ordering from Hungry house- being our only (indirect) contact with the restaurants concerned.
If you raise this abuse of private data with Hungry House, you get fobbed off with vague promises that they will ask restaurant not to spam you any more. Nothing gets fixed or enforced, no-one gets booted off the service. Rotten to the core. Avoid, unless you like your phone getting spammed.
23 février 2018
Avis spontané
Réponse de hungryhouse
Hi Anton,
I'm really sorry to hear about this! We take data protection very seriously and I apologise if any agent here made you feel like we don't. We agree that restaurants should not be able to use customer information from hungryhouse orders for their own personal marketing. We will private message you in order to get the restaurants information so we can put a stop to this! Thank you for your understanding and patience while we resolve this issue for you.
All the best,
Your hungryhouse social media team
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