Hunt ADR Limited Avis 238

I have successfully completed the intensive and enjoyable mediation course accredited by CMC with Hunt ADR. The online materials, website videos, and practice role-plays provided by Hunt ADR were extremely helpful in preparing me for the assessment. Hence, I would highly recommend Hunt ADR to anyone interested in mediation.

All aspects of my claim against TUI UK were awarded in my favour following ABTA arbitration conducted by Hunt ADR.
The arbiter reviewed the clear evidence, the response from TUI and justified all 3 aspects of my claim by legal case precedents cited by the auditor.
Claimants need to be IT competent .Loading evidence was easy, the format for responding to “respondents defence” was not so user friendly (inserting key information to address specific points) and could be improved.
A key advantage of arbitration is it forces the respondent to address the issues raised. During my attempts to settle prior to arbitration TUI had repeatedly failed to do so
In my case TUI finally acknowledged mistakes & have acted responsibly and as directed settled in full.
It was also only fair that my settlement took into account my actual losses and aspects of stress caused.
It’s taken a lot of time and energy , now almost 18 months to resolve what should have been settled long ago but good to have had back up of arbitration to finally get a fair resolution.

Thank you for your support.

I recently completed the CMC accredited mediation course with Hunt ADR. The training was intense but enjoyable and the role plays prepared me well for the assessment. Highly recommend.

Excellent process and very supportive. Some of the online stuff is difficult if you're not very IT savvy, but it's well worth taking the time to get it right in the end.

Learning with Hunt ADR Ltd was such good practical experience for me, as this prepared me for the end point assessment and has given me the confidence to put this into practice. I can not recommend this company highly enough, as they will certainly get you to where you need to be as an accredited Mediator.

I trained on the mediators course with Hunt ADR and enjoyed the course whilst also learning a great deal.
I would highly recommend the course for anyone wanting to train in this field. The support, encouragement, professionalism and expertise of those leading the course is exceptional.

I cannot recommend this provider highly enough.
I took part in 5 days of online mediation training with them and thoroughly enjoyed the course. It was fast paced and energetic in the presentation, the online learning platform for the pre learning and support materials is professional and well presented.
The interactive role play learning sessions built up the skills required for the end of the week practical assessment which I felt well prepared for.
I would not hesitate to look at further training with Hunt ADR.

I undertook the CMC accredited mediation course with Hunt ADR. It was an excellent course that really prepared us for the assessment. Lot's of roleplay and overall very informative as well as being enjoyable.

After a cabin ceiling collapsed on our cruise (TUI) we were offered a shoddy compensation offer of £125 each. We were moved 4 times and spoke to the Hotel Director, chief engineer, chief Health and Safety officer and chief of something else and yet none of them took responsibility for ensuring that the second week of our holiday ran smoothly. The final cabins carpet flooded following torrential rain in Italy and we were on the verge of trying to come home, but sat it out as this was my first cruise in 4 years due to Covid. We had no joy with TUI on our return, so we sent our case to ABTA , but TUI came back with the a slightly increased offer which we rejected. ABTA informed us we could try arbitration and sent a link to Hunt ADR, so we duly sent off our photographs clearly showing the collapsed ceiling etc and we thought great, things will happen….. WRONG!!! 6 1/2 months later we’re still no further forward. Zero communication from Hunt ADR and I have to chase them to see what is happening. Funnily enough they’ve just added insult to injury and what’s worse is we’ve paid them for the pleasure. Totally unimpressed with the “service” and would never recommend them in a month of Sundays. If I could give a minus score I would!!!

Easy to use and helpful staff. Happy with outcome which was fair.

I have just attended an intense, but excellent, online qualifying course as a Mediator with Hunt ADR. The course was efficiently and expertly taught and administered, with a wealth of supplementary materials. The subject is fascinating, the purpose is useful, and Civil Mediation Council accreditation is a worthwhile aim.

Highly practical and professionally delivered content. I am a Solicitor of 20+years and had wanted to qualify as a Mediator and expand my legal service skills.

Greg Hunt and his team in this case Kelly and Colin delivered a comprehensive course which has left me feeling fully equipped to start my mediation journey.

Excellent communications throughout with a very fair and reasonable outcome.
A very good service. Thank you.

Had an issue with being mis-sold the room type at our 5* holiday location. Paid full price for 3 people for a family room only to be allocated two full size beds and a fold up camp bed for my 14yr old daughter. After loosing lots of holiday time trying to get the hotel to give us what we had paid for, they finally gave us the room type we had paid for 5 days into our 14 day holiday. Contacted TUI the Rep on our second day and she said they could not do anything about it. TUI head office offered me an insulting amount of compensation on day 3 of our holiday to keep me quiet and close the matter, however I declined their offer and told them I would take the matter up on my return to the UK. After speaking to TUI on my return to the UK they would not offer anymore compensation. I took the matter to ABTA who were not able to make TUI change their decision. ABTA told me I could contact Hunt ADR and pay £108 for them to look at my case and they would speak to TUI about my case. I paid my £108 and submitted my damming written and photographic evidence within the agreed 7 days to Hunt ADR.
TUI then had 28 days to respond, and guess what? They responded within 6 days offering the full amount that I initially requested and my £108 Hunt ADR fee.
I should not have had to go to the lengths that I had to for this matter to be resolved, these big travel companies think they are a law unto themselves, threaten them with a proper arbitrator and they think again. Job done thanks to Hunt ADR.

We had a genuine complaint against a holiday company (the ones who wear red and were previously owned by Mr Branson) after being allocated a horrendous villa in Florida in the summer of 2023. We went through the whole complaint process with them during and on return from our holiday. We refused to stay at this villa (it was beyond habitable for wild animals) and after much stress, anxiety and distress, we were eventually accommodated in a suite style 3* hotel which was not indicative of a £13k holiday that we paid for. This trip was a once in a lifetime event for us and our children so we went all out putting our trust in this holiday company....never again. After many letters, emails, photos and calls the company refused to acknowledge they had breached their contract. We took it to ABTA who are not great either and really do not see the point of involving ABTA at all as they wouldn't even look at photographs! No resolution found so we followed stage 2 and applied to Arbitration which is the only option through ABTA and paid the £108 fee. Another expense and another re-living and re-submitting this anxiety inducing event. What strikes me as ridiculous is that the RESPONDENT has the final say. They get 28 days to submit their 'defence' to your complaint (which they are fully aware of because it had been going on for months) then the CLAIMAINT (me) only gets 7 days to submit a response to their defence. The defence was fully of lies, half truths and down right upsetting text. They then get another opportunity to respond to your response and you get nothing even though you raised the claim in the first place!! I submitted message after message and phone call to HUNT ADR requesting a meeting or follow up as the written word is all they take into account. There is no humanity or empathy in this process. They refused stating written documents only therefore being able to express the injury to ours and our children's mental health and well being over this horrendous experience could never be conveyed. I had to contact them 2 days after the 28 day period for the Arbitrator to reach his decision to ascertain if a decision had been reached or if he required further documentation as the time frame had elapsed. I received no reply to that message through their portal and as I had been checking the case daily (sometimes several times a day) to see if a decision had been reached, there was after our message, the final letter of decision. Whilst we have part succeeded and been awarded a few hundred pounds, the whole experience was ghastly. I think they make it extremely taxing and difficult for the common man or woman to navigate this system and to award us only a few hundred pounds after the significant time invested personally and emotionally was beyond disappointing. We have however, accepted this to bring closure and my advice would be avoid arbitration and take it to the small claims court. I hope to never find my family in this situation again but if I did, I would definitely bypass arbitration and go to court. We have learnt a lot through this and will never travel to Florida with this Atlantic Holiday company again or anywhere else for that matter and avoid this Arbitrator if possible. One saving grace is that by partly succeeding in our claim that we didn't have to pay the fees of the holiday company - we would have refused to do that and seen them in court.

Fantastic service, when we were told time and time again by our travel agents that there was no case to answer, using the arbitration service ensured that our claim was heard and rightfully upheld. Can't thank them enough! I would fully recommend anyone who has a grievance to follow through the process as it is so worth it.

Friendly, very helpful and efficient during the entire procedure. The polite staff are a a credit to the company.

Whilst the process is a lengthy one, claim started on the 12th of July and settled on the 10th of October, the overall experience was a good one. Having read some of the negative reviews I would suggest that these are only as a result of the people having lost their case and feel an injustice, not necessarily an accurate review of the service received. One mentions no clear advice that you have to pay the costs of the other party if you lose, whereas this was clearly stated when we applied and something we took in to account before proceeding.

In any case, we had a few issues whilst on holiday in terms of building work and a flood within the room, where the travel company, in our case, TUI, offered minimal recompense on site and slightly more once back in the UK. I would suggest that this is standard practice for them, they seem to take the view that many people will not pay the arbitration fee at risk of more loss, so do not pursue them, but I would suggest that if you have a genuine case that you feel should result in compensation then you should pursue it, as a matter of principle, provided you have the funds to do so.

Our claim was detailed and had photographic evidence as well. I would say that we were kept informed of all the dates that TUI had to reply by and what was required of us to meet deadlines as well. The only part I would take issue with was that TUI had a date with which to respond, they chose not to, then they were afforded a second date to respond once a copy of the booking confirmation was sent, to my mind they had their chance to put their views and chose not to, so should not be afforded a second opportunity.

Regardless of this, once the date had been reached for the final deadline we received the outcome shortly after. From our point of view this was the best part of the experience, not only was this extremely detailed, it confirmed our suspicions that TUI were most certainly at fault and also broke the terms of contract in areas we had not even been aware of. This gave us the most satisfaction, to know that our case was genuine and we, as consumers, were in the right.

Once an award was made TUI did then contact us promptly and a payment was made, for the award, as well as our costs. The handlers I spoke with at Hunt ADR were always helpful and replied to my questions promptly, so I would have no hesitation in using them in the future, although I hope I do not have the cause to do so.

As a chartered accountant myself and bound by certain professional compliance and governance standards I am leaving this review in absolute disgust in the manner my claim has failed to be managed by the so called professional ADR Hunt Travel/Holiday Arbitration Service.
Not only was the delay of many days unacceptable but the lack of basic compliance against its own process protocol ( or any minimal professional service procedure protocol ) abhorrent.
For example , I was advised by the arbitrator I had a certain timescale to provide certain information for which I was reliant on from a third party . I provided the information 24 hrs prior to the specified deadline time/date only to be advised his decision had already been made. Further to this for an unrelated reason he chose to revise the decision without explanation.
The purpose for using the arbitration mechanism was to resolve the stress of a situation professionally and quickly. My experience was that it merely added to both these unnecessarily as a result of its poor independent review process I.e they failed to read and relate important corroborating information. I am in the process of liaising with the Chartered Institute of Arbitrators in order that others do not receive the same service from this organisation.
My advice would be don’t waste your time or money. Try an alternative provider or alternative which I shall be doing I.e the County Court Small claims service.

The ArbEx Scheme provides a useful, low cost alternative to court litigation for users, and a valuable mentoring and development scheme for arbitrators. I found the HuntADR platform easy to use and appreciated the support available from the Admin Team and Gregg. I would recommend the scheme to qualified arbitrators looking to develop their experience.