The pass itself is fine, I've used it for a while and I've never had a problem. But I wouldn't buy into the advertising that you're getting a great deal, especially if you're on BUPA. Using BUPA I sho... Voir plus
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Lisez les avis des autres
Hussle has been a great app it allows me to use many different gyms around the uk its cost effective and simple to use highly recommend
Extremely helpful staff. Nice easygoing atmosphere that includes a pool as well as free weight area in the gym. Centrally located, spotlessly clean and easy to find. The inly downside is that the resu... Voir plus
Its a good solution, but having no access to gym on Saturdays or Sundays is not making it so attractive. will need to rethink if I stay with subscription.
À propos de l'entreprise
Écrit par l'entreprise
Hussle is the UK’s leading fitness network, on a mission to make exercise flexible and accessible. By partnering with thousands of UK gyms, pools, and spas, they offer no-contract, multi-venue access to fitness that fits seamlessly into today's fast-paced lifestyles. Whether you’re looking for a flexible monthly pass, employee wellbeing benefits, or a loyalty perk for your healthcare brand, Hussle makes it simple for anyone to stay active. With extensive nationwide coverage spanning 94% of UK postcode areas, you can access the activities you enjoy, whether near work, close to the office, or when travelling.
Hussle
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- info@hussle.com
- hussle.com
4,0
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Crap customer service
My card expired and I didn't receive an email telling me to update my details as the email didn't arrive to my inbox. No phone call to let me know so my pass expired. Customer service said they couldn't do anything so the price went up by £5 a month. Your deliverability issues shouldn't cost me more money!
11 avril 2026
It's not bad but it takes so long to…
It's not bad but it takes so long to enter every time, I have to wait for staff and then it takes time for staff to even let me in. I would prefer if it was a lot quicker
9 avril 2026
Very reliable app and if any issues…
Very reliable app and if any issues arise the staff is super helpful and friendly. Really happy with my membership pass
9 avril 2026
The customer support is really good and the respond quickly if I had any issue
The customer support is really good and the respond quickly if I had any issue. The gym membership through Hustle was cheaper than getting the membership directly
9 avril 2026
Such a scam this company done all the…
Such a scam this company done all the reviews and earned £5 credit. Which I wanted to use for a pass but now gone from my account. Charging £20 for a day pass at Weston Nuffield is a joke. Never use hussle again
29 avril 2026
Avis spontané
Good value and easy to use
Good value and easy to use. Very pleased. Saves me money every swim.
26 janvier 2026
Pay with PayPal!
Pay with PayPal!! Terrible experience. They had incorrect information such as “Free parking”, when it was £2 a time and I could’ve got a ticket, and gyms wouldn’t even know what it is when I entered. I cancelled within the 14 days, and they refused to give me a full refund despite them accepting they showed inaccurate information, blaming the gym instead of themselves. After 10 emails of them denying my full refund, I escalated the PayPal case and they didn’t even respond so I got my full refund. Terrible customer service!
6 avril 2026
Réponse de Hussle
Hello,
Thank you for your review. I’m sorry your experience fell short of expectations.
We reviewed your case in full. The parking information for the venue was not as clear as it should have been, and after checking with the venue directly we confirmed it is a council-run pay and display car park. We have raised this with the venue’s management team so their profile can be updated and future customers have clearer information before they visit. Venues are responsible with keeping their profiles up to date.
Our records show that your visits were successfully recorded at both venues, meaning access was ultimately processed. As both venues are newer to our platform, we have also provided further guidance to their teams.
Regarding your request for a full refund due to the £2 parking charge, we do understand your disappointment. However, your pass was active and had been used for two visits, and we are required to pay the venues. On that basis, we offered to cancel the membership immediately and refund the unused portion of the pass.
We’re sorry this did not resolve the matter in the way you had hoped, but we do believe the resolution offered was fair and proportionate based on the usage of the pass and the nature of the issue raised. We do appreciate the feedback, and we have taken steps with the venues involved to improve the accuracy of their information and the experience for future customers.
Tried to use twice at a gym on my list…
Tried to use twice at a gym on my list but they wouldn’t let me in at Harvey haddon. Two weeks into pass and not been able to use
12 avril 2026
Easy to use and great flexibility
Easy to use and great flexibility. I had a bit more time on this occasion so went for a more expensive gym with pool etc, well worth it and made a nice change. This would only be possible with Hussle and is preferable to an expensive monthly membership where you don't go enough. Thanks to all the team at Nuffield Hendon too, very welcoming.
12 avril 2026
I didn’t have a good experience
I didn’t have a good experience. The gym was out of order. Nobody informed us. We paid a lot of money to use all facilities. It will not use it again.
10 avril 2026
Super convenient
1 avril 2026
Avis spontané
Works perfectly
6 avril 2026
Generally good service with multiple…
Generally good service with multiple gyms on offer but pricing seems a bit off sometimes and ultimately just sticked with one gym so that the flexibility provided didn't matter that much in the end.
15 mars 2026
This is now resolved. Hussle have been proactive in sorting a refund.
Can't contact them by phone. The gym I was supposed to have join did not have me registered so said I wasn't a member. So I've spent 3 months subscription with zero usage.
3 février 2026
Réponse de Hussle
Hello Robert,
Thank you for your review, and I am genuinely sorry for the confusion and inconvenience this caused.
I appreciate how disappointing this must have felt, especially if you believed the venue would have you listed as a direct member. Our Monthly+ pass is a multi venue access pass, rather than a membership with one specific gym, so venues would not normally find customers registered in their own membership database. This is explained on the venue profile, during checkout, and again in the confirmation email. Access is instead provided using the unique code sent in the order confirmation and shown in the app.
I can see that our support team has already been in touch to explain this and offer a refund, and I am glad we were able to help resolve things for you directly. We do appreciate your feedback, as it helps show where we need to keep making the access process clearer for customers.
Best wishes,
Hussle
Hussle has completely changed how I access gyms
I’ve been using Hussle for a few months now and I genuinely love it!
The subscription gives me amazing flexibility — I can go to so many different gyms and classes without any hassle. The app is really smooth, easy to navigate, and booking a session takes just a few seconds.
What stands out most is the huge variety of locations and the quality of the gyms available. It’s made fitness so much more convenient and enjoyable for me. I’ve been going more consistently because of how simple and accessible everything is.
Hussle is doing a brilliant job — keep it up! 🔥
18 mars 2026
Great idea for frequent travellers
A great initiative for those of us who travel quite often and need a local gym for just one or two sessions.
Worked great for me
4 avril 2026
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