Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... Voir plus
L'entreprise a répondu
I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 month... Voir plus
L'entreprise a répondu
I only have given Huva 1 star because I couldn't give them zero or a minus. The item I bought didn't work, and was the wrong colour. I e-mailed numerous times asking how I could return the item and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Coordonnées de contact
89 Jacobs Well Lane, WF1 3PB, Wakefield, Royaume-Uni
- 01924666151
- Sales@huva.uk
- huva.uk
3,6
Moyen
152 avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not delivered yet despite being told by…
Not delivered yet despite being told by Evri 6 days ago it was on its way. Not good service
14 avril 2026
we ordered a Henry Dual Speed 1200W…
we ordered a Henry Dual Speed 1200W HVR200A Vacuum Cleaner Red on the 9/3 for next day delivery, after lots of correspondence we were repeatedly told 'it will be shipped tomorrow' so after a month we pulled the plug and filed a charge back, this obviously spurred some action their site and suddenly a parcel arrived at the door saturday(18/04) however it is the incorrect hoover(HVR160-11) with no attachments or hose that has arrived! we will be seeking a refund and return at their expensive/inconvenience.
20 avril 2026
Avis spontané
Very good service ordered a shark…
Very good service ordered a shark vacuum no problems with it shipping was fast and it works perfectly
10 avril 2026
Avis spontané
I only have given Huva 1 star because I…
I only have given Huva 1 star because I couldn't give them zero or a minus.
The item I bought didn't work, and was the wrong colour.
I e-mailed numerous times asking how I could return the item and never received a response.
£50 down the drain.
1 avril 2026
Very poor company do not order off them…
Very poor company do not order off them i would recomend finding a different supplier. They dont respond, they dont even provide any shipping information, they lie. Find another company
14 avril 2026
Avis spontané
The company sent the wrong item and has…
The company sent the wrong item and has ignored four email requests for a return. The item is unusable. Very poor customer service — I won’t be using this company again. Avoid.
13 avril 2026
Avis spontané
Hoover head
Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you
8 avril 2026
AVOID
AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement. They sent the wrong model again, but this time it looked like it had just spent the last 20 years on a building site. I returned both of them by courier and am still waiting for a refund in April, despite them saying the refund is being processed. Don't waste your time with them.
2 avril 2026
Avis spontané
Ordered a floor nozzle from Huva
Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it to get a replacement. Had to phone Huva after a week as they did not send the return slip and postage. Finally returned the item and waited for replacement which didn' t arrive. Phone Huva again. They said they will send the replacement straight away but if I didn't receive it they will refund me. Item never arrived and I had to phone Huva at least twice to get the refund which didn't materialise until I sent Huva an official letter.
I would not recommend that company.
20 mars 2026
Avis spontané
Réponse : Huva
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand there were delays in communication and with the replacement process, and we apologise for the inconvenience this caused. This is not the level of service we aim to provide.
Following your contact with our team, we can confirm that your refund was processed over the phone and resolved. We appreciate your patience while this was sorted.
We are currently reviewing our internal processes to improve response times and ensure warranty cases are handled more efficiently moving forward.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Had a promise of a delivery but…
Had a promise of a delivery but commumication has been non existant really. Waiting since 28th Feb. have asked for a refund
26 mars 2026
Avis spontané
Réponse : Huva
Hi,
We’re really sorry to hear about your experience and the delay you faced, especially with the lack of communication. That’s not the level of service we aim to provide, and we completely understand your frustration.
Your refund has now been processed in full, and you should see this back in your account within a few working days depending on your bank.
We’re currently working through a high volume of enquiries and have been making improvements to ensure quicker response times going forward.
Thank you for your patience, and we sincerely apologise again for the inconvenience caused.
Kind regards,
Huva Ltd
Ordered a part for a hoover on…
Ordered a part for a hoover on 12/3/26....called them on 17/3/26 and was told it would be dispatched on 18/3/26 and delivered on 19/3/26.
It is now 23/3/26 and still no delivery, have sent messages on the online chat but never get a reply, tried calling this morning but no answer. Will never use again
23 mars 2026
Avis spontané
Réponse : Huva
Hi,
Thank you for your review, and we’re sorry to hear about your experience.
We’ve checked your order and can confirm that it has now been delivered, as shown on the tracking. We understand there was a delay from the originally expected timeframe, and we apologise for any inconvenience this may have caused.
We also acknowledge your comments regarding communication. While our team does respond to enquiries, we are currently working on improving response times to ensure customers receive quicker updates.
We appreciate your feedback and will use this to improve our service going forward.
If there is anything further you need, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
Functions well, but not Grade A cosmetically
The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from heavy usage, the item it has replaced was in far better cosmetic condition. It works well which is the most important thing, but I’d urge the company to include a separate rating for cosmetic condition so the expectations can be more realistically met.
11 mars 2026
Réponse : Huva
Hi,
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We’re pleased to hear that the item is working well, but we’re sorry to hear that the cosmetic condition did not meet your expectations. We understand your point regarding Grade A classification and how important it is to set clear and accurate expectations.
Your suggestion around separating cosmetic grading is very helpful, and it’s something we are actively reviewing as we continue to improve our listings and customer experience.
If you would like us to look into this further for you, please feel free to reach out to our support team and we’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Unfortunately Huva could not supply the…
Unfortunately Huva could not supply the product ordered and paid for. Gave an extra star for the quick refund agreement.
1 mars 2026
Réponse : Huva
Hi,
Thank you for your feedback, and we’re sorry that we were unable to supply the item you ordered on this occasion.
While this doesn’t happen often, we understand how disappointing it can be. We’re pleased we were able to resolve this quickly for you with a refund.
We appreciate your understanding and your comments, and we’re continuously working to improve our stock accuracy and availability to prevent this in the future.
If there’s anything we can assist with going forward, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
Not clean
The items arrived very quickly but they were not clean, nevermind deep-cleaned as advertised.
25 février 2026
Réponse : Huva
Hi,
Thank you for letting us know and we are very sorry to hear this. All of our vacuums are meant to be fully cleaned and checked before dispatch, so this certainly should not have been your experience.
Please accept our sincere apologies for this. If you would like, we would be more than happy to arrange a solution for you. This could be a return, replacement, or partial refund depending on what you would prefer.
Please let us know how you would like to proceed and we will be happy to help resolve this for you.
Kind regards
Huva Team
Avoid using this company
Avoid using this company. Very poor service and non existent communication after ordering a part beginning January and it never arriving. In the end obtained refund through credit card company.
8 mars 2026
Avis spontané
Réponse : Huva
We are very sorry to hear about your experience and completely understand your frustration.
This is certainly not the level of service we aim to provide and we sincerely apologise for the inconvenience caused. We always aim to resolve issues directly with our customers as quickly as possible, so we are sorry that in this instance the matter had to be resolved through your card provider.
Please be assured that feedback like this is taken seriously and we are continually working to improve both our communication and service.
Kind regards
Huva Customer Support Team
very good product
very good product, good customer service, works perfectly & came next day
7 mars 2026
Avis spontané
Réponse : Huva
Thank you very much for your kind review.
We are really pleased to hear that you are happy with the product and the service, and that it arrived quickly for you. It is great to know everything is working perfectly.
We truly appreciate your support.
Kind regards
Huva Customer Support Team
Looked everywhere else without success
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration.
Then I found Huva. The item was clean, looked properly refurbished and has worked perfectly. This has saved me having to buy a new one. Very pleased.
3 mars 2026
Réponse : Huva
Thank you for taking the time to leave such a great review.
We are really pleased to hear that you were able to find the part you needed and that it has worked perfectly for you. It is always great to know that one of our refurbished items has helped save a vacuum from being replaced.
We truly appreciate your support and are glad you were happy with both the condition of the item and the service.
Kind regards
Huva Customer Support Team
Extremely disappointed with this…
Extremely disappointed with this company. I placed my order on the 19/01/2026. I have chased and chased to see where my order was, no progress whatsoever. Their customer support is non existent, after hounding someone from the company down I got partial refund on the promise that my order would be resent 10/02/2026. I’ve not heard back from them by email or phone to say where my order is!!! I want the rest of my refund. I’m on the phone to Huva right now for someone to answer my call but no answer!! Please don’t waste your money with this company.
29 janvier 2026
Réponse : Huva
We’re sorry to read your review and would like to clarify the situation.
Your order was a pre-order item, which meant dispatch was subject to incoming stock. Earlier today you contacted us requesting a refund instead, and this refund was processed shortly afterwards.
We always aim to resolve customer requests as quickly as possible, and in this case your request was handled promptly once it was received.
If you have any further questions regarding your order or refund, please feel free to contact our support team and we will be happy to assist.
Kind regards,
Huva Customer Support Team
Réponse : Huva
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Impressed with the process
Impressed with the process. Very good customer service & highly recommend to all !
5 mars 2026
Avis spontané
Réponse : Huva
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
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