Hyatus Stays Avis 

Unbelievable stay so amazing really recommend it to anyone

Wonderful accommodations, highly recommend!

I loved Hyatus in Stamford! This was my second Hyatus visit for a medical rotation, the first was in New Haven. Both times I had incredible experiences from the team to the luxury amenities. I will always look for Hyatus for future rotations as well!

Always beautiful units, always fully stocked, and the team always goes the extra mile! I’ve loved each different location I’ve stayed at from Boston to NY to Philly, thank you Hyatus!

Beautiful place, perfect location. Would recommend!

The service team really stood out—always approachable, friendly, and ready to lend a hand whenever I needed assistance.

I would suggest avoiding Hyatus Bethlehem as it is overpriced and Hyatus is not prepared to resolve issues that its short term residents face.

The below is a genuine and honest review.

My partner and I stayed at Hyatus Bethlehem with our two little children (a newborn and 2 year old) between June and July 2024 for just over 5 weeks.

Whilst the property was clean and well presented and the staff were very helpful, there were a number of issues which were not resolved (despite them being raised a number of times by me). We were very upset and disappointed by this given the amount of money that we paid for our stay.

There was a mouse/rat problem in and surrounding the building. We were convinced of this but couldn't see anything until we saw a dead mouse outside the front door building.

There was an extremely strong smell of cannabis in the corridors in our apartment and this smell somehow made it into our bathroom most days/weeknights. Despite raising this issue a number of times early on and again towards the end of our stay, nothing was done by Hyatus. We were told by Hyatus that the building was managed by a third party managing agent, but this agent did nothing to stop the smell. This was even more disappointing given that we had two very young children with us.

There were issues with the mailbox key which were resolved after nearly 3 weeks, but we needed access to the mailbox earlier than this.

I was told that the dryer was free but I had to pay $1 each time to use it.

There was an excessive banging noise coming from the apartment above and loud music from the apartment below for many nights during our stay. This was raised by me by email but did not stop. Often this was late at night.

We had water leaks coming through our bathroom ceiling from the apartment above on two occasions which soaked the entire bathroom floor which then had to be cleaned by us.

Our friend who had just given birth fell off a dining room chair (as the leg was bent and this was not checked by your staff prior to check-in). She hurt her back in the process.

The AC in the communal area was either not working or too hot making it unsuitable for sitting in most times given the weather over our stay.

One of the washers and dryers was out of order for sometime during our stay. Given how much we paid for our stay, we would have expected the machines to be fixed much sooner. This often meant we were unable to wash and dry clothes as the other two machines were being used and the laundry process was very long.

The bath water was a dark murky brown colour for the last week. Whilst I raised this by email, I was not given an update and it was not followed up. This issue persisted until the end of our stay.

There was no intercom system to the building which meant it was impossible to take delivery of important documents. I was told that business concierge could sign off on packages and this did not happen. I was told that the building receives many packages from FedEx and Hyatus take care of it all. This did not happen and we had to spend $60 on a return Uber to the FedEx facility to collect the passport.

Despite raising these issues during my stay, they were not resolved.

Following my stay, I raised these issues directly with Hyatus and was insulted when they offered me $100 compensation which in my view is totally unacceptable given the amount we paid for our stay and the issues we faced. After rejecting this offer, my two follow up emails to Hyatus were blanked and ignored.

Hyatus is our family's go to home when we're away from home and we need more space to be together then hotel rooms the staff are so friendly the prices are very reasonable I recommend!

I was very happy with rooftop pool but it does close at 9pm so nothing late night. overall very good!!!!!

I can’t say enough good things about my overall experience from dealing with Tatenda before the lease to leasing to the move-in with the nice portal and videos explaining how to move move in just a very well done experience I wish all furnished departments were like this

We loved our stay in Providence we saved money because we would have had to get two rooms in a hotel the kitchen was fully stocked overall a great!!

I spent a couple of weeks with Tatenda booking a unit in Stamford for a four month period of time. After many follow ups, she assured me the unit would be available, I made my reservation, paid my deposit and all was well. Until one week before I was supposed to move in, the company canceled my reservation via email. When I called to figure out what was happening, Arvi said they had a glitch in the scheduling and overbooked. However, he said the manager was trying to look into the situation and maybe could still make it work. 24 hours later, no call, no information. So I called again, and Tatenda put the blame on the system glitch for the calendar. What she never wanted to say is that the company wants more money for the nights they can charge higher rates vs my monthly rate we had all agreed upon. Highway robbery. Would never recommend this company to anyone. I am still waiting for a call back from a manager, but I am not holding my breath.

Loved the quaint cafe just around the corner! Our stay was cozy, the place sparkling clean, and the host was super friendly. Perfect quick getaway!

WiFi was top-notch, great for my work calls. The pet-friendly policy was perfect for our dog. More towels would be nice next time.

The team at Hyatus goes above and beyond. Their local presence ensures that both guests and owners have everything they need for a perfect stay.

We couldn’t have been more satisfied working with the team at Hyatus. Michael was there every step of the way from onboarding to host payments

Very luxurious with top tier concierge service

Really nice people throught the leasing process and very transparent!

I arrived at Hyatus' so called luxury apartment in Bethlehem PA - the property was HORRIBLE. The building had dumped furniture around it on the parking lot side, a graveyard on another and a very sketchy neighborhood on the other. Hallway was pitch black so I couldn't see as I approached the door. I called them immediately and booked a different hotel. Their offer to make it right with a refund never came for my $652.65. Classic customer service run around. Buyer beware.