hydrafitnessexchange.com Avis 

Very poor customer service, DO NOT buy anything from this website

They sent a panel for my treadmill. Very poor packaging. The panel must have fallen out during transporting. It came damaged.
They have issued a full refund and I appreciate their handling the issue. I would order from them again.

I received the straps I ordered from Amazon. I specifically asked for images of the product which you didn’t send and I specifically asked you if they were the straps from BowFlex and you said they were which is in the attached email and on this thread of our communications. I want the real thing and if you dont have them I want my money back, all of my money, or Ill dispute the charge and show the emails, I didn’t get what I asked for or paid for. I simply want what I asked for "BowFlex Body Tower hanging ab straps." I could’ve bought ANY straps local for cheaper than I paid you. Support deliberately sent me some cheap after market products that came from Amazon two days after I ordered but was charged $15 for shipping.
I asked support BEFORE I placed my order if what I was ordering was BowFlex products. Support said it wasn't aftermarket and manufactured by BowFlex and then sent me some cheap substitution from Amazon.

Why act like you're trying to address the situation now, before I came to the internet I was emailing admin and support asking for a full refund and you stopped replying that was on the 20th. Address what Im alleging, you know you sell misleading products. Sold me some cheap straps for $64 that I could've gotten from Walmart or Amazon myself. I ordered on the 17th and received the straps on June 20, you should be telling me what the order number is. Im supporting your business and you deliberately mislead me for $60.

Treadmill part was at a reasonable price and functions properly.

Item as described, worked perfectly. Thank you.

Delivery is subpar. My small part has been put off 3 times. Unable to use our treadmill until this part arrives

Fast turnaround - each time we order ! Thank you!

I did not expect to find these end cap / feet for my discontinued Hoist fitness machine but they had them! Accurate description and quick shipping. Thank you!

Great service, quick delivery and I received the part I ordered in good condition

I received the part on time and the package came in free of any damages.

Found the parts I needed for an older treadmill.
Good description and pictures.
Reasonable priced.
Didn't care for the added shipping protection charge.
Package arrived in a timely manner. and parts were as described.

Quick shipping and the correct part was the fix for our bike! A little more expensive than a competitor, but being able to get the correct part in a timely manner was worth it. Recommend this company.

Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.

Works like a charm!

Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept.

Emails sent to hydrafitnessexchange.com starting with admin@

Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.

Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself).
Will go elsewhere.

Part was in stock...fair price and shipped same day. It arrived in less than 60 hours. Just Awesome!!!

I placed an order on this website and paid for expedited shipping and I have not received my order yet. I just emailed them for a refund for the second time. I’m not even at the address anymore and my card was charged even though the item was not sent. I did not even get an order confirmation by our email.

Perfect fit and shipped fast! Was happy to have found a replacement

The make model and serial number to my bike was on their site for the pedal strap I needed. It was way to wide and thick for my pedal. I paid $65.00 for the two straps and returned them but was only issued a $30.00 credit. This is more than their standard 20% restocking fee.

*Edited to update that all is fine and Hydrafitness did nothing wrong. I made the mistake. All my fault!