HydroKidz Swim School Avis 

I was disgusted to find out from other parents as we were leaving a lesson that there would be no more lessons till September. Given this was the first week of July and I had just paid for a new month's worth of lessons I was extremely unimpressed that the company had not communicated this at all.

In May, my daughter had two lessons due the bank holidays. To then only have one lesson in July and none in August I'm perplexed as to how they can guarantee 33 lessons per year. To have 3 lessons in 3 months and no communication from the company is disgusting. They expect you to carry on paying regardless of how little they provide.

We feel thoroughly let down by this company, avoid at all costs.

Started with a holiday crash course to get daughter started.. online reports unreliable as when booking weekly lessons they booked my daughter into an advance swimmers lesson. It completely knocked her confidence. Swimming lesson martials indicated issues in the office and would be in contact. This didn't happen and I had to phone to cancel.
We negotiated an additional lesson so they could rectify the situation but the damage was done.
Moving her classes happened twice, we gave them a chance but unfortunately their booking system isn't great.
I specifically gave details that daughter couldn't move herself in the water and needed a float, yet she was put in the advanced class twice.
There was no continuity with teachers, changing facilities were in adequate due to dirty floors and showers units which really had seen better days. Also paper signs showing female and male changing rooms had dropped of the door so one session there were dads changing sons in the ladies changing rooms.
Personally think the office staff should refer to online swim reports (if previously had a crash course) to place children in appropriate classes.
If they're newbies they really need to assess the child or listen to the guardian when booking.
We've since moved to a cheaper weekly session and rebuilt my daughters confidence. I'd recommend looking around and not falling for the marketing jargon.

Not happy that my very nervous 4 year old who has no swimming experience was in 1.2 m of water with just a woggle to cling to. She was clearly not confident in the water but was splashed in the face by the teacher and made to cry. The teacher then proceeded to pour water over her head. We won’t be going back.

We recently decided to restart swimming lessons for our 4 year old son after a 2 year break but he really didn’t want to be in the pool without Daddy and it wasn’t looking to be the experience we’d hoped for him.

Hydrokidz swimming instructor Alex was amazing and took time to make our son feel relaxed and ultimately made the experience fun. Alex broke the mindset and surprisingly, our son loved every minute and asked to go back the following day.

We can’t thank Alex and Hydrokidz enough and we’re all looking forward to the next lesson.

I’ve received terrible customer service when I raised the lack of teachers as 2 were missing for a long time. My son has not progressed at all in over a year. The teachers change constantly and have no idea of the child level.
I wanted to cancel due to lack of teachers but they’re making me pay 1 month cancellation even though I’m not receiving the service I already paid for. Terrible

Both our girls go to HydroKidz and are learning to swim. They have both made significant progress in the time that they have been going there - and they both really enjoy their teacher Nicola. She even made a plan for my youngest to stay in the same class as her sister because she refused to swim otherwise. It is much appreciated. Nicola is an amazing teacher and we would highly recommend to any parent with young children learning to swim!

My Son has grown so much in confidence and the teachers are fantastic with the little ones. Would highly recommend to get the kids swimming!

Hi Grandson Ru was taught by Nicola today. First class teacher. Built skills and confidence. Excellent empathy. Thank-you Nicola