I think like the customer below, they've shipped me old/near-expired products. I didn't know to check and now I see they've ceased trading. Shame there are people out there knowingly doing this. I've... Voir plus
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Lisez les avis des autres
Issue with delivery people initially which wasn’t Hydro’s fault, I was very impressed with the customer service I received, I ordered over the Christmas period so expected a delay with any response fr... Voir plus
L'entreprise a répondu
This was the first time I thought of measuring Humidity - so it is a new experience. the product I bought is simple, easy to understand, and ideal for the job. Ordering was simple, and delivery very... Voir plus
L'entreprise a répondu
Waited a it longer than anticipated for it to arrive(think that's down to postal services Covid backlog)but very happy with product and the price. Postage could be cheaper.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hydrostork has a simple but powerful idea – to help people find all they need to grow thriving and healthy plants, in one place. We’ve carefully selected the highest-quality nutrients, supplements, gardening tools and accessories, and built a user-friendly online grow shop, where you can buy advanced products from the comfort of your home, with just a few clicks. Our mission is to make it as easy as possible to buy the needed gardening equipment, hydroponics and soil fertilisers, so you can focus on what’s really important – keeping your garden thriving.
Coordonnées de contact
Kemp House, 152 – 160 City Road, EC1V 2NX, London, Royaume-Uni
- +44 0113 328 1097
- info@hydrostork.com
- hydrostork.com
I think like the customer below
I think like the customer below, they've shipped me old/near-expired products. I didn't know to check and now I see they've ceased trading. Shame there are people out there knowingly doing this. I've given 3 stars as the fabric pots were a good price and the nutrients will hopefully get some use.
2 février 2023
Avis spontané
Expired products sold to misinformed customers
They do not know how to tell the expiry date of BioBizz products and sell expired stock. I ordered 6 bottles, one trial pack of three and three separate ones which, as BioBizz confirmed for me themselves, are all expired. It is a shame one cannot upload images on here, as I could show the actual products. The barcode numbers of the products I received were:
BH-20-37002
FM-20-22001
AM-20-46002
AM-219001-0
TM-20-18001
RJ-20-17001
According to Hydrostork the manufacture dates of these were respectively:
2022
2021
2022
2020
2021
2021
Guess what? BioBizz say they were all manufactured in 2020! I would be wary buying from this company, especially BioBizz products as they will push out old stock at all cost. They did give me a refund, but only for three of them (the last three barcodes, which formed the trial pack, so in a way one product, and where they agreed one was expired - AM-219001-0).
When I reached out to BioBizz and sent copies of their replies to Hydrostork, they simply ignored me. How convenient!
I am writing this to warn unaware customers, be careful who you buy from!
20 janvier 2023
Avis spontané
Réponse : HydroStork.com
Thank you for choosing Hydrostork! We were happy to work with you.
Stay tuned to our newsletter for great surprises!
Green greetings,
The Hydrostork Team
Réponse : HydroStork.com
We are so grateful for your positive feedback. Thanks for taking the time to share your review with us and the community. We look forward to seeing you shop at hydrostork.com again.
Happy Growing,
The Hydrostork Team
Réponse : HydroStork.com
Thank you for the positive feedback, David! We are glad you are happy with our service.
Warm regards,
The Hydrostork Team
Speedy process
Speedy process. Loads of choice. Quick delivery, no hassle, all wrapped up or boxed.
3 janvier 2023
Réponse : HydroStork.com
Thank you for choosing Hydrostork. Make sure to subscribe to our newsletters for special deals & helpful gardening tips & tricks!
Best wishes,
The Hydrostork Team
Issue with delivery people initially…
Issue with delivery people initially which wasn’t Hydro’s fault, I was very impressed with the customer service I received, I ordered over the Christmas period so expected a delay with any response from them. I got a reply to my email within an hour! Very helpful and a pleasure to deal with! Fab range of products with excellent, organic items at brilliant prices! I will be using them again 😁
29 décembre 2022
Réponse : HydroStork.com
Thank you for your patience and understanding while having issues with your order.
We are glad you are happy with our service and we look forward to seeing you shop at Hydrostork.com again.
Happy Growing,
The Hydrostork Team
Réponse : HydroStork.com
Thanks so much for the positive feedback! Stay tuned to our newsletter for great surprises!
Green greetings,
The Hydrostork Team
Great company fast delivery
2 janvier 2023
Réponse : HydroStork.com
Thank you for the kind words, Daniel. We hope to see you shop at hydrostork.com again.
Make sure to subscribe to our newsletters to stay informed for new promotions and giveaways.
Warm regards,
The Hydrostork Team
Great pricing with fast delivery
Great pricing with fast delivery . Would highly recommend.
27 décembre 2022
Réponse : HydroStork.com
Thank you for the positive feedback, Mark! We are glad you are happy with our service.
Warm regards,
The Hydrostork Team
HYRDO STORK DONT MAKE THERE OWN BRAND LEAF SHINE
HYRDO STORK DO NOT MANURFACTURE THERE OWN PRODUCTS BUT THEY STILL SELL ITEMS WTH HYDRO STORK LOGO AND DO NOT ACCEPT ANY LIABILITY WHEN THERE OWN PRODUCT LATEX LEAF SHINE LEAVES ROUND HARD GLOBULES OF LATEX BALLS ON MY CHEESE PLANTS LEAVES, WHICH LOOK A HUGE MESS
BUT CLEARLY DO NOT GIVE A DAMN A VERY
BAD ATTITUDE ,POOR SERVICE AND COMPANY WITH A BIG PROBLEM,THAT IS SELLING A PRODUCT TO YOU AS THE CUSTOMER BUT WILL
NOT TAKE ANY ACOUNTABILITY BECAUSE THEY DID NOT MANURFACTER THERE PLANT SPAYS AND WILL NOT EXCEPT ANY LIABILITY AND TO NOT TO AGREE THAT THEY ARE RESPONSABLE FOR A PRODUCT THEY ACTIVELY SELL PROBLEM AND
BECAUSE THERE PRODUCTS ARE MADE BY A THIRD PARTY OR ANOTHER COMPANY SAYS A LOT AND EVERY THING ABOUT HYDRO STORK... AND THE ROUND LATEX BALLS ON PLANTS LEAVES AFTER SPRAYING WITH THERE LEAD SHINE SPRAY. TOTALLY UNACEPTABLE AND COMPLEATELY WASH THERE HANDS AFTER EVERY SINGLE SALE OF THERE LEAF SHINE SPRAY BECAUSE ACCORDING TO HYDRO STORK THE NONE MANURFACTURERING OF THE LEAF SHINE SPRAYS MEANS NO RESPONSABILITY FOR ANY PROBLEMS ENCOUNTED WITH ONE OF THERE PRODUCTS THERE FOR ITS ENTIRELY NOT THERE PROBLEM, A FABULOUS ATTITUDE FROM A COMPANY THAT I FOUND TO TELL LIES. ABOUT MYSELF. WOULD NOT ACCEPT ANY ACCOUNTABILITY FOR ANY PRODUCTS AND SEND POSTED ITEMS IN A WAY THAT IS UNSUITABLE FOR POSTING ,LITTLE OF. OR NO PACKAGING SO ALLOWING HEAVY BOTTLES OF FLUID TO ROLL AROUND A LARGE EMPTY BOX AND CRACK THE NECK OF A SPRAY BOTTLE CAUSING IT TO LEAK OUT OF THE BOTTLE AND INSIDE THE BOX AND COVERING ALL THE OTHER BOTTLES AND SOAKING THE BOX
I WAS GIVEN A INSULTING REFUND
HAD TO INVOLVE PAYPAL WHO MADE MICRO STALK HAVE A TOTAL CHANGE OF MIND IN THERE REFUND TO MYSELF
I WOULD CERTAINLY NOT RECOMMEND THIS COMPANY OR ITS LATEX LEAF SHINE THAT IS TOTALLY DERECTIVE. THAT FORMS ROUND LATEX BALLS ON ANY LEAVES OF PLANTS YOU SPRAY WITH THERE OWN BRAND OF LEAFSHINE
16 décembre 2022
Avis spontané
Good products fantastic delivery time…
Good products fantastic delivery time will use again
21 décembre 2022
Réponse : HydroStork.com
Hello Martyn,
We will be happy to work with you again. Make sure to subscribe to our newsletters for special deals & helpful gardening tips & tricks!
Happy growing,
The Hydrostork Team
Delivery was quick
Delivery was quick, products were well made and the prices were superb. I would definitely use again.
21 décembre 2022
Réponse : HydroStork.com
Thanks for the positive feedback, Jim! We are very happy that we met your expectations!
Warm regards,
The Hydrostork Team
Good quality products quick delivery
23 décembre 2022
Réponse : HydroStork.com
Thank you for choosing Hydrostork, Jonathan. Stay tuned to our newsletters to find out about exclusive deals and promotions - we have prepared many surprises!
Best regards,
The Hydrostork Team
Thanks great prices
10 décembre 2022
Réponse : HydroStork.com
We are really happy that you are satisfied with our prices. Stay tuned to our newsletter for surprise deals and many, many useful tips and ideas.
Happy growing,
The Hydrostork Team
Réponse : HydroStork.com
Thank you for your praise. Stay tuned to our newsletter for surprise deals and many, many useful tips and ideas.
Happy growing,
The Hydrostork Team
My first fan only lasted 3 months after…
My first fan only lasted 3 months after I bought it. This is why I bought another. Can I be supplied with another complimentary fan?
19 août 2022
Réponse : HydroStork.com
Hello, Calum,
We are sorry to hear that you have a problem with your fan.
Our customer support team found two plant supplements orders from you in our system, however you have not purchased any fans from Hydrostork. You probably ordered it from another online store.
Please, contact the store you have purchased from and/or the manufacturer of the product.
We hope you consider updating your review about our service and the products you have ordered from Hydrostork.
Best regards,
Hydrostork Team
This was the first time I thought of…
This was the first time I thought of measuring Humidity - so it is a new experience. the product I bought is simple, easy to understand, and ideal for the job. Ordering was simple, and delivery very fast.
In summary a good buy, another happy cuctomer!
20 octobre 2022
Réponse : HydroStork.com
Thank you for the kind words, Mr Ian McDonald. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We hope to see you shop at hydrostork.com again.
Make sure to subscribe to our newsletters to stay informed for new promotions and giveaways.
Warm regards,
The Hydrostork Team
Lack of measurements on gronest fabric pots
I bought gronest fabric pots. They are sold by litres. There is no indication of height, depth, width. I bought 3 small pots, flat-packed and postage was nearly as much as the price of the pots! I want to be Eco but your information on your website is not good enough for me to buy again. I want to return the three pots. I haven't had time yet to check if that is free or if I have to pay for that too
7 octobre 2022
Réponse : HydroStork.com
Hello VTee,
We are truly sorry you had such experience with Hydrostork and that you have selected the wrong items for your needs.
Our goal is to provide accurate and detailed information on all the products we sell. That is why, the fabric pots you have purchased from our website already have their volume, dimensions, material and more additional information included in the description of the product page.
According to our Return Policy, you may return your order to us for a full refund or an exchange, and you have 14 days to issue a refund and return the items. Hydrostork is not responsible for return shipping costs.
If you would like to return a product, the only way would be if you follow the next guidelines:
- The product has to be damage free.
- The product has to be returned in its original packaging.
Please email customer service at orders@hydrostork.com for your return.
Best wishes,
The Hydrostork Team
Réponse : HydroStork.com
Thank you for the positive feedback, Adrian! We are glad you are happy with our service.
Warm regards,
The Hydrostork Team
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