Hyperice Avis 580

I purchased the Normatec legs a little over a year ago. Since I purchased them, I was having trouble connecting and disconnecting the attachments (legs, hips) to the long hose. I finally wrote to Hyperice asking if they could suggest a way to make it easier. They were incredible!!! Breanna replaced my legs and hips and when that did not work, replaced my long hose with no charge to me. I never expected that-i was just asking if I could find an easier was to connect and disconnect. With the new long hose, my connections are easy!
What great customer service! They were willing to solve my problem even though it had been over a year? Thank you, Breanna!!!!

Firstly I have no complaints about the actual product I purchased (Hyperice Contrast 2 Knee) - it's awesome in it's efficacy and aesthetic. My issue was with the customer service. Initially there was a delay because it was out of stock which I didn't know about as they failed to inform me after I made the purchase. The only reason I found out was because I made an enquiry because I had waited so long. Why didn't they simply send an email to me? Why advertise it if it's currently out of stock? Secondly, I realised I made an error with my address and had to send several emails until I was finally acknowledged so the correction was made. Proper irritating!! All-in-all a really good product but really bad customer service. They seemed a bit up themselves if you understand what I mean.

I initially ordered my Normatec - the full system at around $2500AUD and got absolutely no word as to when it was going to arrive. When I prompted them, they said they were out of stock and waiting for new stock. I think it was probably about two months before I got it.
Then within about five uses the hip attachment broke.
The return process has been easy enough but again I’ve got absolutely no word as to when the new hip attachment will arrive.
Every step of this customer service journey has been difficult. There has been no communication from hyperice without me prompting them.
Absolutely appalling given the huge amount of money I spent with them.

Bought some of their pretty premium compression boots, which initially were very good. Quite quickly though the connectivity between Strava etc. and the Hyperice app stopped working.

Hyperice customer services took ages to respond, with several nudges, and after the provision of various information said it was something their app team couldn’t fix: they were busy working on their new product instead of supporting existing customers.

I responded to this and Hyperice has roundly ignored this latest email. Terrible customer service. No interest in existing customers.

Although there was an issue with the charging port on my Hypervolt Go 2, the customer support team (mainly a wonderful person named Valeria) and Hyperice gladly replaced my device. They stand behind their products and the client experience was first-class.

Husbands Xmas present arrived and the box is screaming hyperice normatec boots. XMAS SURPRISE RUINED 😡

Their response is good news he can use them sooner. NO HYPERICE THAT IS NOT THE POINT OF GIVING ON XMAS DAY.

After a little confusion as to what i should be ordering Alex was a great help in pointing me in the right direction. Resolved my issues ( mostly self inflicted by me!) and saw the order through to completion with regular updates.

I had purchased a new and unused package of hip and legs with the power unit. When opening the package, the first thing I see are the legs loosely wrapped, slightly dirty and not in original package. Openes a 2nd box, also not in original packaging, which included the electrical unit loosley yhrown in amd civered in pet hair.

Basically, they are returned items, trying to sell them off as new. Pretty disappointed. Especially for items that are that expensive!!!!

Contacted Hyperice customer service per Amazon website and if course they won't do anything since the product was shipped through Amazon. Stellar customer service!!!

Bought a unit through Amazon, worked for 2 weeks, then the control unit stopped working. Called then filed a ticket to get it replaced. Sent it in, then never heard back from them. I've tried emailing them, using their online support ticketing system, tried their online chat, and tried calling several times. They're unable to be contacted and now I'm $900 poorer.

Credit card charged.
Say they are packing your item but then you are informed that they are waiting for more stock…
Should have been notified w an option to cancel if the order will be delayed due to lack of inventory

Terrible communication! I purchased Normatec Elite Boots in July and still waiting for item. No correspondence from Hyperice and I will be requesting a refund. The whole thing seems like a scam! I would highly suggest not purchasing through Hyperice, especially given the price of their products.

Hi purchased the new Normatec Elite compression boots ($2k) 8 days ago, delivery quoted 2 - 8 days - zero response on confirming any delivery date! Write to customer services and got a response within 24hrs telling me I will get an update on status in the next 2 - 5 days!!! If they are going to be late that’s ok just tell me. Going after refund which is also painful!!

Firmen die per Mail nicht erreichbar sind und einem mit Werbung vollmüllen, sind mir suspekt.

Horrible experience. I ordered $2,400 worth of products (which were all meant to be in stock) only to be waiting for them 8 weeks later. They still haven't even shipped. Customer service is atrocious - they just ignore emails.
Twice I was brushed off with a “it’s shipping next Monday”. It’s now been 3 weeks from the last said “next Monday”.
Be warned, I don’t think they hold stock. They will take your money and hold it while they wait for orders. Very shady.

Breanna is THE BEST!!! I had ordered the Hypervolt 2 Go plus an add-on, which was supposed to be discounted, but at the checkout I wasn't charged the discounted price. She was able to resolve the problem immediately and provide a refund for the difference. Coincidentally, I've connected with Breanna on another 'support' question. About a month ago I reached out to support about a random request which was asking for more Hyperice chapstick since I'm obsessed with it and NEED it while I'm training (IYKYK). Not only did she send me an additional supply, but she also went above and beyond to provide tracking #s to ensure I received the package and a cute little travel bag. Hyperice is such a great brand that supports recovery in all aspects!

Ordered on 23/05 and nearly 7 weeks have passed and have not received my order! When emailing, they have suggested they are fulfilling orders… but waiting nearly 2 months after paying a very large amount plus shipment has been very disappointing. I bloody hope they’re good!

I know the Normatec Boots are great as I use them at a local fitness centre so ordered my own. I was advised they are out of stock and will be back ordered for a month. After waiting 6 weeks I checked in and they are still unavailable. Waiting the next shipment. I was offered and accepted a refund no problem. My issue is the whole time they continue to promote the boots and they are not marked as out of stock or back order on the website. I thinking this is deceptive marketing.
Great product, awful service and integrity from Hyperice. Beware and check stock availability before ordering.

I placed an order with Hyperice Australia in April 2025 and was told the product was out of stock, with dispatch expected in early May. Since then, I’ve received no shipping update, no tracking, and no follow-up — despite sending multiple emails over several weeks.

The only reply I received was on 6 May, promising shipping “next week.” It’s now nearly the end of May, and there’s still no sign of the product or any explanation. I’ve now lodged a payment dispute due to the complete lack of action or support.

What makes this worse is that there’s no alternative retailer — so when Hyperice Australia fails to deliver, customers are left with no recourse other than chasing refunds or escalating disputes. For a brand associated with elite recovery and performance, this is shockingly unprofessional.

I would not recommend purchasing from Hyperice Australia unless they radically improve their customer service and fulfilment.

My experience with Hyperice has always been great. I own several products from them spanning over 5 years. I recently asked them about a replacement charger for my Hyperice that is somewhat outdated. I was surprised when they sent me a charger, free of charge! Thanks Jacqueline P! It saved me money and also a lot of time. I am very grateful for their fast and efficient customer service. They have always been helpful to me.

I own the Hypervolt 2. After about a year and a half, the motor died out. I emailed Hyperice and Javier with customer service sent me a replacement even though it was out of warranty. I appreciate a company that stands behind their products.