HyundaiPartsDeal.com Avis 442

The convinience and availability of replacement parts, makes the brand appealing, keep closing the gap between consumers and manufacturers.

I needed a rear windshield wiper blade for my Veloster N. After receiving the order, I realized I accidentally ordered the wrong part and quickly requested a return (RMA) using their website's contact form. It's important to note that I did not open the packaging of the item I ordered.

I received instructions a few days later, which I followed to the letter. I did not receive a response. I waited 5 days before reaching out again on the status of my RMA request. A day later I received a response stating I will receive an RMA form to fill out "shortly" but my return will incur a 20% restocking fee. Their website's restocking fee policy states, "Depending on the circumstances, our RMA agents will determine special exceptions on a case-by-case basis". It's odd that my RMA would have a restocking fee tied to it since it's unopened and I reached out to them immediately. Not only that, with all the back and forth with them on simply trying to get an RMA, a goodwill exception seems more than reasonable. Bottom line, if you have to return anything to this company, I would expect a restocking fee...

Unfortunately, the web form that was supposed to be sent to me "shortly" never arrived. I reached out to them again but received no response. It's been 12 days since I started the RMA process and there's still no clear solution or response from them. As a small business owner, I would never treat a customer like this. Their return process is vague, overly complicated, and you will no doubt have to pay for a restocking fee no matter what. That's if you're lucky to even get an RMA processed. Avoid this company.

A little trouble with Checkout but overall a good experience

The shipping fees are very high compared to other sites.

Part was avail on website. ordered. Order comfirmed and now day later told voided order.

Card was not charged and this was email I received

Dear Timothy Trusler,

Thank you for ordering parts with us.
We are writing to inform you that order CU39269966 has been voided. Your order has been voided because of the following reason(s): The ordered part(s) have been discontinued (no longer available) and/or is backordered with no ETA date by the manufacture.

If you have further questions, contact us.

Regards,
Customer Service
Hyundaipartsdeal

Note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Decent price for a genuine Hyudai part. Item arrived, well packaged and arrived day early.

The timeing wasn't so bad but the right part was exactly wat i needed

Order the part and paid for over night shipping and did receive it until two or three days later. By the time the part arrived I had the engine back in the car.

timing, right product

Item was as described and shipped quickly. The Coil parts are 100% marked Hyundai, so I know I can put them in use and they will work. Thanks in advance.

Good price, fast shipping. Great transaction.

Product as described and delivered within specified time limit. No reason at all to complain about the service.

You had the part I needed.

The part was of excellent quality and was delivered when expected.

Quick shipping right parts just eficient👍

The part was easy to find on the site and most of all, it works.

After spending hours on other websites and not finding what I needed or the shipping being a million dollars for some light weight hardware I found this site that is wonderful. Fast and efficient.

POOR CUSTOMER SERVICE!!! The worst experience ever!!!! I had a friend order a car part for me. It was both our first times ordering car parts online. We mistakenly bought the wrong part and now customer service is being so rude. I did not unwrap the transparent coating and am attempting to return it, as it is the wrong part and cannot be of use to me. The reviews on the website are fake. They take forever to reach out to you and are not understanding at all.

Great price on a hard to find part.