Hyve Managed Hosting Avis 148

Hyve have proven to be extremely reliable over time at a good price with high performance systems.

They are still a company you can connect with on a human level with real people to talk to.

When issues arise, they are usually dealt with promptly.

Have worked with Hyve in obtaining an SFTP solution and have been incredibly impressed by their response times, great customer service and value for money.

Through great and easy setup of required services we needed with help from Paulo to great service and support from Luke & Callam, Overall very happy customers.

Hyve have bent over backwards on occasions where they didn't need to and have offered brilliant assistance to complex problems and advice.

Would highly recommend them and will be using their services and support for many years to come

For over five years Hyve have offered us outstanding service and support in hosting our Windows server, backup monitoring and security. We highly recommend them. Fast, responsive support of the like rarely encountered in the hosting arena.

We have just completed a 10 month+ project to migrate our entire hosted environment from Rackspace to Hyve. We now have over 25 servers hosted at Hyve.
The Hyve team have provided excellent service throughout the migration. They took the time to understand our requirements from the start and advised on migration strategy and the new environment design. At every step, we have had confidence that we have a team available 24/7 who really know their stuff, and will do whatever it takes to make the move successful.
It has been so refreshing to know tickets will be responded to and normally resolved straight away. New servers are spun up within hours instead of weeks. No more approval delays, tickets bounced between different teams, or automated responses. Anything from simple questions to complex issues is dealt with promptly. Engineers are available on the phone to discuss concerns with directly without having to go through a call centre or book a meeting.
Just for balance, Rackspace have more advanced user tools on their web portal, with a firewall manager, VM manager, Cloud manager etc. However, personally I have found unless you use these daily and know the tools inside out, the Hyve ticket response is normally quicker than making changes in the tools yourself. Also, to be honest I am more comfortable for these tasks to be sanity checked by an engineer before updating in a production environment!
Systems performance has also been impressive. Data transfer speeds both between servers and externally are vastly improved. Some of our old servers were struggling with performance. The new servers with the same basic CPU, RAM and Disk spec. as before now whizz along. This is testament to Hyve’s investment in the best backend hardware available. This means that several servers I was expecting to have to upgrade, I no longer need to.
I would have no hesitation at all in recommending Hyve.

I am really impressed with Hyve. Over the past ten years I have used probably a dozen hosting providers for different websites and projects but none have matched Hyve in support and reliability.

I recently had to move one of my largest websites to a VPS after outgrowing the shared server I had been using for the past five years. The website itself isn't big or particularly resource-hungry but we receive around 20k visits a day at the moment and just serving PHP alone at these levels uses quite a lot of CPU and RAM. Having looked on Trustpilot for a good provider I took my chance with the highest rated hosting company at the time but the migration did not go smoothly. It took them 16 days to set up the VPS and when we finally migrated over we had a multitude of problems over the next few weeks as they tried to configure the server and optimise it to suit our needs. Without going into detail we kept getting 500 Internal Server Errors every hour or so which results in a lot of downtime and a big drop in traffic as people could not connect to the site. After a few weeks with very little progress I found Hyve after some desperate searching and gave them a call. I spoke to a guy called Oliver and explained our situation. He told me this was a common issue for misconfigured servers and that the engineers at Hyve had a lot of expertise in this area and would handle everything despite not knowing exactly what the cause or problem was.

It took Hyve literally three hours to get a VPS up and running and migrate our website over. We have been with them for about a month now and I really feel like these guys know what they are doing. We have had to upgrade our server resources to handle an increase in traffic, and despite a few minor problems with emails and other server settings (the server is incredibly secure by default and everything needs to be whitelisted) they are always on the case and reply to support tickets very promptly. Their engineers have even looked at our code on a couple of occasions to offer some optimisation advice - no hosting company I have ever been with has been this thorough and it is very reassuring to know these guys are genuinely interested in providing you with the best service.

My only slight criticism is that Hyve are quite expensive compared to other providers, especially with standard extras like a cPanel licence and SSL certificates that have a fixed cost that is less than what Hyve charge. I paid £25 per year at my previous hosts for an SSL certificate and Hyve charge £100 but really you get what you pay for and the expense is worth it for the added peace of mind that their engineers will install and configure everything for you.

The chaps were great.... There were a couple of niggles that needed sorting out as part of the migration (and not being allowed to "hold" on the phone was a tad annoying) but in general I heartily recommend Oliver and his team. Helpful, easy to deal with, conscientious. Regards Jon Hilton

I don't give false praise, I rarely provide reviews - I find it all a bit hollow.

*** That said, I am compelled to say something about Hyve ***

We host .NET IIS/SQL solutions that serve 500,000+ mobile users for large UK/European food chains, so people can order food from their smartphones. Our systems have to be robust, and high performing.

I have never worked with a company/provider that has their act together like Hyve. Have ZERO hesitation about putting all your faith in this group. Their service is flawless, their sales folks are real, the language is simple, the products easy to understand and deploy.

These are the FASTEST systems connected by the best Internet feeds ever.

We thought Rackspace would be good - but they proved horrendous - everything we asked Rackspace for was hard work, and they could not deliver what the market needs.

Hyve delivered on EVERY SINGLE THING. Infrastructure with no single point of failure. Just perfect.

From initial sales contact to implementation the service levels and communication were impeccable. Really knowledgeable people on the support side who are obviously intent on getting it right for the customer and go above and beyond. Web hosting is important to my company but I have a 100 other priorities - its great to just leave this with Hyve and breathe a sigh of relief its in good hands.

We host our company website and client portal, and use their cloud backup service.

The service is prompt, and pricing structure is transparent and the system is FAST.

It just works

Not only do we get great speedy support from the Hyve team. But we get solid reliability as well :-) Not something i could say about our old hosting company!

UPTIME - 100.00% DOWNTIME - 0h 00m 00s OUTAGES - 0

Im very happy to recommend Hyve 100% of the time.

I deal with suppliers constantly and Hyve is the only supplier i deal with that i don't dread calling.


in this day and age where especially for us our website and databases is our main portal to all our customers and in essence our entire business knowing its infrastructure is in good hands is everything and hyve always delivers what they say when they say they will.

I would personally recommend them to everyone looking for professional hosting.

I have been with Hyve now for over 10 years which speaks for itself.
As a small business in the holiday industry our website is critical and with Hyve on board you feel you have the same level of support and expertise as much larger businesses.
Website downtime over the 10 years has been minimal and on the rare occasion that there is a problem support is there and it is truly 24/7.
I would recommend Hyve to anyone.

The whole experience of getting a dedicated server setup and running has been great with the Hyve team. Right from the first contact with the sales team to the amazing support team with all my questions on getting the server up and running has been 100%.
We decided on Hyve after looking at lots of hosting companies and reading the great feedback for Hyve and we haven't been disappointed!
Setting up a server from the start is something new for us and was a bit daunting, but with all the great help (on what must have been quite silly questions!) the support team have guided us through and we are all up and running. 10 out of 10 for the Hyve team.

I have been with Hyve a number of years and have been in the ecommerce sector since 1999. I have been put through the mill by other hosting companies who talk a good talk, but soon as there are any issues they seem either not to know what to do or just can't be bothered. The staff turnaround does not help, you are not happy at work you leave so there is a story in itself.

With Hyve any issues get resolved very quickly and no issue is too big or small, the guys on customer server are very good, polite and professional. I have upgraded my servers a few times with no issues, its at times all made to look to easy, which its not, but for me as the customer takes all the pressure off. I have enough issues running my companies than worrying about servers, mail servers etc. Leave it too the experts, Hyve are that and I would have hesitations recommending them to anyone. MD - KarmaSe7en.com

These guys are brilliant. While cloud hosting is becoming ever cheaper
and you can spin-up servers for small amounts, the reality is that things will and do go wrong. The measure of a good hosting company is how quick they respond to requests and fix things.
I am pleased to say these guys are top notch and genuinely do respond at all hours. I would like to add special thanks to Asif who has been brilliant in our own custom setup for a mission critical and high transaction value e-commerce site.

Thanks guys,

Jonathan Noone (Project Director- House of Code)

Knowledgeable and helpful! I've had no problems to date, always helpful, reliable and supportive.

I needed a cloud hosting company with security as a focus and great support - eventually i found Hyve and i have complete confidence in them. Their support is fast, flexible, personal and exceptionally competent. They have gone the extra mile for me a number of times now. I would recommend them without hesitation!

I've had various types of servers over the years with different companies. The promises of 24 hour support, assistance and advice generally fade away after you've signed the 12 month contract.

Anyway, if you are reading this then either you're new to buying a server or are looking to move your hosting from whatever company you are with and probably are doing so because of the above, so I don't need to ramble on aimlessly telling you what you already know and have experienced. Ramble over with!

In short my experience over the last 2-3 months since I moved some of my servers to the Hyve has been, well how can I sum it up, excellent. They cant do enough to help. They advise, assist and tell you how it is. They are available whatever time of the day or night you need support. They don't leave you hanging on, not knowing when issues may be resolved or tasks completed. Realistice time frames and updates are provided meaning that you are informed and kept in the picture at all time.

I know for some people price is an issue. While Hyve are not the cheapest on the market, they are worth the small extra premium. Remember that price is not everything. Remember that especially when you've got 10 angry clients on the phone at 1 am asking why their websites are off line whilst holding your other phone to your ear waiting for your hosting company support team to answer (they're probably in bed!).

Give these guys a go. I dealt with a guy called Nick Beale, but I am sure anyone at the Hyve can help.

I have used many host companies over the last 12 years and there is no other company out there quite like Hyve.

The systems and services they provide are truly first class and the level of support is unparalleled in the cloud industry today.

I spent a lot of time selecting Hyve as my hosting partner. My choice was based on the platform Hyve designed for me within their cloud, which turned out to be extremely fast and far more cost effective than the other hosts had proposed.

The icing on the cake, and the reason I decided to write this review was because when I needed support in the middle of the night, the representatives were professional, quick and very knowledgeable!

My platform has hundreds of business users checking statistics throughout the day, so maintenance has to be carried out at night. It's refreshing to know that an engineer is just a phone call away at any time!