Libby Banks has been fantastic throughout the entire auction process. She kept me updated at every stage, followed up with the solicitors on my behalf, and made sure everything stayed on track. Her co... Voir plus
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They were really lazy with communication, they sent me a Docusign and only called me 2 weeks later asking me to complete it They also did an awful job with my auction pack, there was no opti... Voir plus
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The staff at iam-sold were a delight to deal with. All were very professional and easy to contact by telephone or email. Special thanks to my original contact, Lauren McGhee through to Katie Cammack... Voir plus
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Sold my property at auction following a bereavement. I wanted as little stress as possible. The process was straightforward ,fast and efficient. The staff including Alex Finch were all really helpf... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
iamsold is part of the iamproperty Group and was established in 2009. They are the largest residential auctioneer in the UK, offering both Tradtional and Modern Method of Auction (MMoA) in partnership with 6,500 Estate Agency branches across the UK. iamsold offers a comprehensive range of end to end auction services, meaning Estate Agents can tailor the offering to their client's circumstances and preferences.
Coordonnées de contact
6th Floor, Arden House, Regent Centre, Gosforth, NE3 3LU, Newcastle upon Tyne, Royaume-Uni
- 0345 646 0302
- enquiries@iam-sold.co.uk
- iamsold.co.uk
4,4
Excellent
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Ema is a real gem
Ema is a real gem. She was so supportive throughout the whole process and she worked closely with me and my mortgage advisor to ensure things ran smoothly. She is an absolute asset to Iamsold.
20 avril 2026
Avis spontané
Charmayne Smith was quick to deal with…
Charmayne Smith was quick to deal with situations and was most helpful.
20 avril 2026
Avis spontané
5 🌟 service overall
This was my second time purchasing from I AM SOLD. Helen who was dealing with my file was brilliant all the way through who kept me updated more than my own solicitor. 5 🌟
20 avril 2026
Avis spontané
Really happy with the service from iamsold
Really happy with the service from iamsold and would recommend them. Their representatives were in regular contact throughout and Ema Tang kept us updated throughout the completion process.
17 avril 2026
Avis spontané
An exceptionally smooth and easy…
An exceptionally smooth and easy process. All staff, from Barnaby Grantham through to Hayley Ainsworth Lay in Completions and Jonathan Brown at Medway Law were professional, friendly and engaged. Communications were clear and easy to understand and the on line process was straightforward.
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Jude,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the process smooth and easy from start to finish, and that the team provided such a professional and friendly experience throughout.
It’s especially great to see Barnaby, Hayley, and Jonathan recognised for their support we’ll be sure to pass your kind words on to them all.
We’re also pleased that the communication and online process felt clear and straightforward, as that’s exactly what we aim to deliver.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
A quality firm
I was kept informed and involved at all stages of the auction of the house.The team and Emma in particular,were first rate in all their efforts on my behalf
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Peter,
Thank you so much for your kind feedback.
We’re really pleased to hear that you felt informed and involved throughout every stage of the auction process that’s exactly what we aim to provide.
It’s especially great to see Emma recognised for her efforts we’ll be sure to pass your kind words on to her.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
positive experience using Iamsold
Very positive experience using Iamsold. The process was straightforward, communication was clear, and everything completed without issues. Thankyou to Ruth Phillips and team for your support.
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Deborah,
Thank you so much for your kind feedback.
We’re really pleased to hear that you had such a positive experience and found the process straightforward with clear communication throughout.
It’s great to see Ruth and the team recognised for their support we’ll be sure to pass your kind words on to them.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Friendly
Friendly, efficient & professional service. Communication was clear & frequent. Thank you Samantha & her team for your service.
17 avril 2026
Avis spontané
Réponse : iamsold
Good Morning,
Thank you so much for your kind feedback.
We’re really pleased to hear that you found the service friendly, efficient, and professional, and that communication was clear and consistent throughout.
It’s lovely to see Samantha and her team recognised we’ll be sure to pass your thanks on to them.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
The staff at iam-sold were a delight.
The staff at iam-sold were a delight to deal with. All were very professional and easy to contact by telephone or email.
Special thanks to my original contact, Lauren McGhee through to Katie Cammack in the Completions department ,and also to Jamie Worton at Medway Law.
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Lorraine,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you found the team professional and easy to contact throughout that makes such a difference to the overall experience.
It’s especially great to see Lauren, Katie, and Jamie recognised for their support at each stage of the process. We’ll be sure to pass your kind words on to them all.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Sold my property at auction following a bereavement
Sold my property at auction following a bereavement. I wanted as little stress as possible.
The process was straightforward ,fast and efficient.
The staff including Alex Finch were all really helpful and professional.
I am happy with the outcome and pleased with how easy it all was for me. Thanks.
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Sharon,
Thank you so much for your kind feedback.
We’re very sorry for your loss, and we’re really pleased to hear that we were able to make the process as straightforward and stress-free as possible during what must have been a difficult time.
It’s lovely to know that Alex and the team were helpful and professional throughout, and that you were happy with the outcome.
Thank you again for choosing iamsold we really appreciate it.
Kind Regards
Customer Experience Team
Very easy to auction my property and…
Very easy to auction my property and very fast. Staff are a delight to deal with and everything is really smooth
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Danny,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you found the auction process easy and fast, and that everything ran smoothly for you. It’s great to know the team made a positive impression too.
Thank you again for choosing iamsold we really appreciate it.
Kind Regards
Customer Experience Team
Excellent all round.
Sarah Moyle was friendly, professional and incredibly efficient.
Communication was prompt and clear, and her proactive, knowledgeable approach was reassuring.
If I need to purchase a house again in the future, I won't hesitate to contact Sarah.
17 avril 2026
Avis spontané
Réponse : iamsold
Hi Kay-Marie,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Sarah provided such friendly, professional, and efficient support throughout your experience. Clear communication and a proactive approach make all the difference, so it’s fantastic to see this recognised.
We’ll be sure to pass your kind words on to Sarah she’ll be thrilled to hear them.
Thank you again for choosing iamsold, and we’d be more than happy to support you again in the future.
Kind Regards
Customer Experience Team
Where to start?!
Where to start?!
I decided to put my flat up for sale via Iamsold, because they dealt with my father’s estate. However, they’ve caused me no end of stress, frustration, and have already added to my existing mental health problems because of their poor practices.
They HOUNDED me, after I made a simple enquiry. I made it clear that I would go ahead when I was ready. I also made it clear that I only want to be contacted by email due to additional schedules and mental health conflicts. This was ignored multiple times. They continued to call, without following up by email, but ignored my emails.
Eventually, after the pre-auction pack was prepared, they appointed an agent. (This is nearly 2 months ago now). However, it took me nearly 3 weeks to get an answer as to why my property wasn’t on Rightmove. I was Ignored until I called. I finally raised a complaint, and was told that this particular agent doesn’t have access to Rightmove, so a new agent needs to be appointed. I was fuming! Why would you appoint an agent without checking this? Since then, they’ve changed their mind again and appointed another 2 agents. I gave them a week to get the property on the market and today, I was told they hadn’t received any communication from the new agent. I absolutely hit the roof and said that unless they provide substantial compensation for wasting my time, and adding more financial stress and mental health worries, I will be withdrawing.
Personally, I feel they should provide compensation regardless of if I stay with them for wasting my time. This is a disgusting way to treat customers. It’s coming up to 3 months since I first signed the contract, meaning, I can leave penalty free. However, they’ve wasted my time, and put us in further financial difficulty as a result.
Stay clear and go elsewhere.
16 avril 2026
Avis spontané
Réponse : iamsold
Hi Mark,
Thank you for taking the time to share your experience.
We’re very sorry to read how stressful this situation has been for you, particularly given the impact it has had on your wellbeing. This is not the experience we want any of our customers to have.
We also want to acknowledge your concerns around communication preferences, delays in getting your property to market, and the issues you’ve encountered with agent allocation we understand how frustrating this must have been, especially over such a prolonged period.
This is not reflective of the standard of service we aim to provide, and we would very much like the opportunity to review this fully and support you in resolving the situation.
As we are unable to review the full details of your case in a public forum, we would welcome the opportunity to look into this further. Please contact us directly at experience@iamproperty.com so we can investigate and respond appropriately.
Thank you again for bringing this to our attention.
Kind Regards
Customer Experience Team
Réponse : iamsold
Good Morning,
Thank you for your kind feedback.
We’re really pleased to hear that you found the team friendly and helpful, and that you were kept up to date throughout that’s exactly what we aim for.
Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Iamsold helped with MMA Process
Iamsold helped us through the process of Modern Method of Auction which we had not gone through previously. Their caseworker, Helen Noonan kept on top of the sale and was particularly helpful when the processs hit friction - firstly through the buyer having mortgage issues and then when there were holdups between the solicitors.
16 avril 2026
Avis spontané
Réponse : iamsold
Hi Glenn,
Thank you so much for your kind feedback.
We’re really pleased to hear that we were able to guide you through the modern method of auction, especially as it was a new experience for you.
It’s great to know that Helen was able to support you throughout and help keep things moving when challenges arose that kind of proactive support can make all the difference.
We’ll be sure to pass your kind words on to her. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
We would definately recommend I Am…
We would definately recommend I Am Sold , they were excellent from the very start.
It made our selling experience , which coud have been very stressfull , very relaxing .
16 avril 2026
Avis spontané
Réponse : iamsold
Hi Janis,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you had such a positive experience from the very start and that the process felt relaxed and stress-free for you that’s exactly what we aim to achieve.
Your recommendation means a lot to us, so thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Lazy admin team
They were really lazy with communication, they sent me a Docusign and only called me 2 weeks later asking me to complete it
They also did an awful job with my auction pack, there was no option for me to send it to my solicitor so I had to fill out the form myself and it took me 35+ minutes
Nobody checked the form so there were loads of missing gaps and incorrect information about the year of lease on the building, they just make it a pdf once you complete it and charge you £495
my solicitor sent them all the other documents so they effectively did nothing
15 avril 2026
Avis spontané
Réponse : iamsold
Hi Joe,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly in relation to communication and the preparation of your auction pack.
We understand the importance of clear guidance and accuracy throughout this process, and we’re disappointed to hear that this did not meet your expectations on this occasion. Your comments have been noted and will be used to help improve both our communication and internal checks moving forward.
As we are unable to review the full details of your case in a public forum, we would welcome the opportunity to look into this further. Please contact us directly at experience@iamproperty.com so we can investigate and respond appropriately.
Thank you again for your feedback.
Kind Regards
Customer Experience Team
This review is for the help given by…Nadine Scarff, of iamsold
in all my conversations with Nadine she as always been very helpful.
Nothing as been to much trouble.
Always very quick to return my calls.
15 avril 2026
Avis spontané
Réponse : iamsold
Hi Michael,
Thank you so much for your kind feedback.
We’re really pleased to hear that Nadine has been so helpful throughout your conversations and always quick to respond. That level of support and reliability makes such a difference.
We’ll be sure to pass your kind words on to her. Thank you again for choosing iamsold.
Kind Regards
Customer Experience Team
Very communicative and friendly
Very communicative and friendly. Great service
15 avril 2026
Avis spontané
Réponse : iamsold
Hi Zoe,
Thank you for your kind feedback.
We’re really pleased to hear that you found the team communicative and friendly that’s exactly the experience we aim to provide.
Thank you again for choosing iamsold we really appreciate it.
Kind Regards
Customer Experience Team
Libby Banks has been fantastic
Libby Banks has been fantastic throughout the entire auction process. She kept me updated at every stage, followed up with the solicitors on my behalf, and made sure everything stayed on track. Her communication was always clear, timely, and genuinely supportive. I’m really grateful for all her help and would happily work with her again in the future.
15 avril 2026
Avis spontané
Réponse : iamsold
Hi Rohima,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Libby provided such fantastic support throughout the auction process and helped keep everything on track. Clear, timely communication and proactive support can make all the difference, so it’s great to see this recognised.
We’ll be sure to pass your kind words on to Libby she’ll really appreciate it.
Thank you again for choosing iamsold, and we’d be more than happy to work with you again in the future.
Kind Regards
Customer Experience Team
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