As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Voir plus
L'entreprise a répondu

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As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Voir plus
L'entreprise a répondu
The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that th... Voir plus
L'entreprise a répondu
Shockingly rude lady on customer service, she belittled me and spoke to me like I was a child and tried to have an argument when I told her she was being rude! It’s taken 2 weeks for my box to... Voir plus
L'entreprise a répondu
Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection
L'entreprise a répondu
Écrit par l'entreprise
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At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
With every pushchair

Montgomery Way, SG18 8UB, Biggleswade, Royaume-Uni
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Attempted delivery once and didn’t retry at all so haven’t received it

Réponse : iCandy
Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection

Réponse : iCandy
As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and are obsessed with all of our products! Each product is incredible quality - it’s sturdy and made to the highest standard, all whilst looking sleek and stylish. Couldn’t recommend more.

Réponse : iCandy
I had previously written a review in 2024 complaining about my peach 7 Icandy that purchased from John Lewis. That issue was resolved. It turns out that John Lewis had missed an item out of the order causing the pram to not be fully accessible. Icandy customer service was great. They rang me and got it sorted and the team were very patient with my frustrations. Although the one thing I would keep my word to is that the pram isn’t practical for a smaller boot, specially when doing a food shop!
Fast forward to September of 2025 I of course purchased the Icandy pip! I had no issues flying out to turkey with it in the upper head lockers! However I did have an issue with it though that it wouldn’t fold completely and that took longer than normal to resolve I’m not sure why maybe new staff or training, there was a slight issue with communication on Icandy part but I generally do love their products! Someone within management contacted me to put an end to the issues and her customer service was absolutely amazing! It made me forget all about the previous issues! The one thing that stood out most that she did was remained in contact with me after the exchange (I left my Apple tracking device inside the pocket) she happily posted it back to me so questions asked!
I candy products will always be a win for me!
Thank you!

Réponse : iCandy
I have been using my icandy peach 7 coco for over a year .. the best thing ever.. and I am able to convert it to twin too with additional coverter which is very convenient

Réponse : iCandy
The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that that my 2yr old is too big for this buggy. His feet almost touch the ground when pushing him or just over hang the front wheels. This should be a pushchair he can use until 4yrs but that clearly won’t be the case.

Réponse : iCandy
Excellent service! Delivered in less than 24 hours ! Quality as always is second to none. Thank you so much!

Réponse : iCandy
Poor communication and an item arrived that wasn’t even an icandy product obviously opened in transit and a random item put into the icandy damaged packaging then sealed in a Royal Mail clear plastic tag with a cable tie.. 😡

Réponse : iCandy
Amazing buggy, very comfortable for baby, spacious under basket storage and great off road too for those who like out of the city adventures.

Réponse : iCandy
My Order is missing, I only got the two chairs without the actual push chair. The delivery comes and runs away and does not call if they are at the door.

Réponse : iCandy
Andy was very helpful and knowledgeable made great points and wasn’t pushy. Resulted in buying our first pram! The icandy peach bundle.

Réponse : iCandy
Delivery service was great.I would like that you have delivery to Serbia.

Réponse : iCandy
Great service , delivery was quick , and was what I needed to add to my icandy 7 x

Réponse : iCandy
I purchased an iCandy pram for my daughter at the Birmingham Baby Show in May 2025 at a cost of around £1,600, expecting a high-quality and safe product for my grandson. Unfortunately, our experience has been extremely disappointing and, more importantly, very concerning from a safety perspective.
While shopping in Tesco, my daughter attached the car seat (a Maxi-Cosi Pro, recommended as compatible with the iCandy system) to the pram base using the risers, as she always does, ensuring it was properly clicked into place. As she walked through the store, the car seat suddenly detached from the risers and fell to the floor without warning.
Thankfully the car seat handle was upright and took the impact. My grandson was understandably upset but fortunately not injured. However, it was a very distressing situation for my daughter, and Tesco staff had to rush to assist and help calm her. This could easily have been far more serious, and it is extremely worrying that a product designed for infant safety could fail like this.
We have also been disappointed with the pram in general. For a product costing £1,600, we expected much better. It is overly complicated to assemble, bulky, and difficult for a new mum to manoeuvre. It also consistently pulls to the left when being pushed, which does not feel normal or safe.
What made the situation even more disappointing was the response from customer service. Given that a baby could have been seriously harmed, the response we received was lacking in empathy, responsibility and concern, which was very upsetting.
New parents need to feel confident that the equipment they are using is safe for their child. Unfortunately, after this incident, we no longer have that confidence in this product.

Réponse : iCandy
Icandy has great customer service and very quick to reply. I have the Core2 and it’s an amazing pushchair. I love how it folds as one compared to Peach 7. Also the lie flat seat is super handy as well as the huge hood with air ventilation. The wheels can handle any terrain so it’s really easy to push, even one handed. Especially love the handy pocket on the pack of the pram seat. Really simple to fold and open up.

Réponse : iCandy
Im so happy for product i got and is very reliable and is very light and easy to travel with the grip is comfortable and make every push feel like a breeze.

Réponse : iCandy
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