iCarhireinsurance.ie Avis 

Just in the process of making a complaint to the Insurance Ombudsman about this company - very bad practice and major concerns on their professionalism and whether I will receive my insurance claim back for a simple excess claim.

Had used iclaiminsurance for a number of years - no issue - before I had to make a claim. While it looks easy, its given over to a third party claims department which has a terrible website and service and looks like a scam service. Halo Insurance are the third party provider.

After uploading all the documents (very difficult on an archaic site - only allows specific formats and a very low data size) I was given an automated response someone would be in contact after 48 hours - this was for an incident on the 7th of October and have now had to contact iclaiminsurance and Zurich over a dozen times before I received contact from Halo.

Finally received an response 8/11/2018 and received a notification that my claim was been acknowledged, but required additional documentation - all of which I had already uploaded as well as sent directly to the claims advisor and the generic email provided on the automatic notification. Requested an email of receipt and received no response, no acknowledgement of receiving documents or response to any emails. Still very concerned that this is a scam and will not pay out.

Now well over a month and no further forward at all on reclaiming the excess charges. Specifically asked for a full breakdown and repair report, but Budget the car hire rental will not give one because it was a minor scratch and they are not going to put it in for repairs - putting in me the terrible position of doing everything right but both the rental company and now the third party insurance company are failing to respond, acknowledge documents or communicate.

Over 1200 pound after a minor scratch and no further on - making sure my complaint goes to the Ombudsman so other people do not have to go through these processes again.

AVOID AVOID AVOID

Update 28 November

Still no response or payment from Halo or iCarHireInsurance. Now over two months since making the claim. Does not respond to messages or phone calls - complete amateur scam outfit.

Took out a policy for the excess on car hire .
Consequently had a claim. Which was handled courteously, efficiently and quickly , it’s only when one has a claim that a company can be judged and as this is the first time we have had a claim like this we were very pleasantly surprised .
Well Done .

Took out a Platinum Excess Waiver insurance Policy with this company to cover car hire excess which was the recommended company by DoYouSpain
I made a claim because the car hire company Goldcar charged me for a very small scratch which they stated was not there when I collected the car I did dispute this with Goldcar however after many calls and e-mails decided to make a claim from Halo, which is what my policy covered.
On 23rd May I sent the claim form 06/06 I received a mail from a claims handler Lorraine Flaum stating they had received my claim and it was awaiting a "Claims Handler"? which should take 2 to 3 working days.
I replied to the mail asking why nothing had been done before?
On 7th June I receive a mail stating my claim handler is Samantha Cottle
and my claim number is 5114630
Since then I have heard nothing despite numerous e-mails and not even an acknowledgement which I asked for!!
Watch this space looks like a job for the insurance omnibus man