Ice Energy Technologies Avis 

The engineer seemed good, polite and friendly but the system is very noisy and takes a long time to be effective

I would recommend Ice Energy. Throughout the exercise from ordering the ground source system through to installation and after sales service we received excellent service and communication from there staff. David Brain

Good advice and efficient service.

We recieved a good product and have had good accompanying service.

I would definitely recommend ICE Energy to anyone

No problems with any aspects of service with both solar and ground source technologies. Excellent back up.

Bought the package, took the course, installed the gear and continue to reap the benefits. One thing: They should insist on a comprehensive external filter in the installation. Sludge and metallic crap 3 years down the line causes major problems! They know about it, so why don't they tell us?

Really helpful and easy to talk to over the phone

Ice Energy, lead the installation of my solar panels seamlessly. The communicated well and kept me informed of progress. The team who performed the installation were professional, clean and tidy.

First class service both from the sales and service teams. Installed both ground source and PV panels. The only thing we did not realise was the ground source only heats the house to 21C although it is possible to reach a degree higher, however when siting in the evenings we often need a few degrees higher and it is not possible to turn it up like you can with gas, therefore it is a good idea to have a second heat source to top up when required. Fortunately we installed a wood burner as well.

Very helpful before during and following installation.
Extremely happy with our ASHP four years on.
Great company to work with.

We would recommend Ice Energy.

The company was so helpful at every point presales, during installation and post installation.

Nothing much to say really. An Ice Energy link popped up when I Googled for a replacement oil-fired boiler, I liked the idea. I then spent a lot of time investigating other suppliers, but eventually chose Ice Energy as they seemed the most professional and they gave good advice. Fortunately I hired a good plumber, I did the electrics and then an Ice Energy technician commissioned the system. Sorted.

Now, with the help of solar panels, better insulation and some other measures, my total annual energy bill has reduced from £4K to £1K, in a 5-bedroom detached house built in the '30's.

What's not to like?

Good when I an get them, but I've just been told that no services are carried out until March. What's that all about? Surely you employ more staff to cover customer needs rather than put them off.

I have had a service contract with Ice Energy for nearly 5 years on my 2 ground source heat pumps and I would not be without them.
It gives one great piece of mind. The service I have received has been superb. I would recommend the company to everyone.

If you look at the reviews they are great, unless you have a problem. We were persuaded to take out a maintenance contract, £2.5K approximately. Which means you have a annual service. I was told it was my fault that this did not happen last September and now won't happen till the spring as you can't do the maintenance in the Winter. Our Heating system doesn't work, usually happens every year when it get's cold. Can't get an engineer out for 4 weeks. (really glad I took out the maintenance contract) Oh and I had to wait 25 minutes for someone to answer the phone... So end result I paid for a contract which was a bit pointless. The reason why I'm writing this is that this is not a new issue, their service has always been verging on the incompetent. The issues are endemic in the organisation and here's a quote from an ex employee in September this year "Dishonest Management, poor communication, chaotic workplace"

Their estimated RHI grant payments over the first 7 years of the Heat Pump's operation. DID NOT take in account the building material used in construction especially when detail plans were asked for.
Could understand if the amount was small way out BUT £300 per Yr.
Problems when it can to commissioning the system.
Sale team great BUT after care POOR.

The kit was installed when the house was built so know nothing of ICE apart from the documentation.

Very good service throughout, from start to finish and after care.