Garage attendant was very nice. He was an expert at maneuvering cars around and knowing exactly what he was doing. Location made this garage the winner. wanted to drive in Manhattan as little as pos... Voir plus
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Great service, great price. Perfectly located in midtown. Just walking distance from most landmarks. Definitely will come back to this location.
Arrived at 11:04 pm. The attendant on duty was rude and gruff. Said they don’t accept cars after 11pm. The profile says open 24x7! After showing him my reservation and that I was only 5min “late” he r... Voir plus
The place was very clean and the service was very good. Everything was digitalized so the process was very quick and very less waiting time while droping and picking up the vehicle.
À propos de l'entreprise
Écrit par l'entreprise
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Coordonnées de contact
501 West 41 Street, 10018, New York, NY, Etats-Unis
- (212) 564-9152
Information importante
4,5
Excellent
262 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Nice people
24 décembre 2023
Easy and courteous
22 décembre 2023
Great service
Great service, great price. Perfectly located in midtown. Just walking distance from most landmarks. Definitely will come back to this location.
20 novembre 2023
The parking and car pick up are smooth.
4 novembre 2023
Prepaid online at a discount
Prepaid online at a discount. Easy in and easy out. Short walk to the theater and avoided a lot of traffic closer to Times Square
4 novembre 2023
It worked out perfectly
It worked out perfectly. The lot was just around the corner from my event and it was an easy in-and-out.
27 octobre 2023
I didn’t use it
I didn’t use it. The garage was closed when I need it I need my money refunded.
22 octobre 2023
Réponse de Icon Parking - JDS PARKING LLC
Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and please kindly check your email for updated status on your reservation.
I wish I saw the reviews before parking…
I wish I saw the reviews before parking my vehicle there. One of the employees could not find my car key after that it went down hill from there. The same employee brought my car to me after he hit it on the wall. I did a walk through and saw the damage. I brought it to his attention and he stated he did not do that he just got here to start his shift. I stayed there asking for a manager and an incident report. He stated they do not provide those kind of documents. To just call the next day and speak with the manager. I took pictures of the damage while i was still there. The next day I called the manager and told him what occurred and he said come and see their cameras for the incident. I asked him do I need to bring anything he stated no just come and see the cameras. I told him my vehicle has its own camera and captured the whole incident and including the driver. When I arrive Henry pulled the camera footage and began patronizing me. He stated the car was only moved once and no one touched it so the damage was not from the lot. I told him I have camera footage of the car being moved at least three times. He only showed footage that were blurry and where the pixels were affected by the overhead light. Finally when I asked him to fast forward there was a clear indication of the damage he acted as if he did not understand me. After I allow him to play the game he designed. I showed him my camera footage. He then said well in order for me to do the incident I now need your car. I explicitly asked the day before what was needed and now that it was not advantageous he needs my vehicle. After seeing all the reviews on how aggressive he can be. I'm not returning I'll just bring my case to a lawyer to get the repairs done.
15 octobre 2023
Avis spontané
Réponse de Icon Parking - JDS PARKING LLC
Nirva, This is never the experience you should have at Icon!
We are sorry to hear of the damage to your vehicle. If you have not already filed a claim, please kindly reach out to our Claims Department via (212) 832-2917. Any more further correspondence can also be directed to claims@iconparking.com.
We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Satisfied Upstate NY-er
Prompt attention. Fast courteous service. I always use Icon when visiting NYC
15 octobre 2023
The drop off and pick up were both…
The drop off and pick up were both extremely efficient.
2 octobre 2023
Both attendants were good
Both attendants, upon entry and departure were polite and efficient. Processes were smooth.
28 août 2023
Getting in and out we're fast.
19 août 2023
Quick and easy!
18 août 2023
Whole parking process was simple and…
Whole parking process was simple and easy with the app!
In and out in about 5 minutes.
Great experience!
8 août 2023
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