I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... Voir plus
Établissement
Changer d'établissement315 East 38th Street and 330 East 39th Street, 10016 New York, NY, US
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Lisez les avis des autres
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... Voir plus
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... Voir plus
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Coordonnées de contact
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, Etats-Unis
- (212) 599-8670
Information importante
4,4
Excellent
355 avis
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A répondu à 80 % de ses avis négatifs
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Superb customer service!
22 octobre 2024
Terrible experience on 9/10/24 trying…
Terrible experience on 9/10/24 trying to park my car at 315 East 38th St in New York. I arrived at 7am, and the parking attendants yelled and screamed at me because they thought my car was too big to park. At no point did the app or website indicate that "slightly" oversized vehicles couldn't park there. Either way, there was no need to be rude and abusive - they made no effort to calmly explain that I couldn't park there, and instead chose to yell and scream at me the moment I drove in. I'm reconsidering using Icon parking garages in the future, and certainly will never park at this particular garage. I never received a refund for my prepaid reservation and would like to. I was unable to navigate on the app to attempt to dispute the charge, and no one picked up the phone when I tried calling multiple times. Can someone please get back to me?
10 septembre 2024
Réponse de Icon Parking - REALPRO PARKING LLC
Thank you Jonathan for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. Please kindly check your email for updated information regarding your reservation. We are confident that your next experience will be worthy of a 5-star review.
The garage was closed and I was not…
The garage was closed and I was not able to park despite prepaying.
21 septembre 2024
Réponse de Icon Parking - REALPRO PARKING LLC
We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve. Please kindly check your email for updated information regarding your reservation.
Courteousness and having car ready when…
Courteousness and having car ready when needed
18 septembre 2024
Attentive staff
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I needed to come by “check out” and then “check in” again. Garage was also of ample size for easy maneuvering in and out.
17 septembre 2024
QUALITY SERVICE
Attendants provide immediate assistance and patience (takes me a little longer to get in and out of my ca)r
12 août 2024
Friendly and efficient staff
Friendly and efficient staff. Ease of reservations and convenient locations.
3 août 2024
Wonderful service
The attendants are very helpful and will always find room for your car if you have a reservation no matter what time you bring your car !
18 juillet 2024
I arrived at the lot and they didn't…
I arrived at the lot and they didn't let me in. I tried asking why, he waived his hand for me to leave. I had to park across the street for full price by your competition. I tried to get a refund but the app didn't let because the reservation time had started. That is the truth. I was very disappointed by this experience.
18 juillet 2024
Réponse de Icon Parking - REALPRO PARKING LLC
Thank you, Joe, for taking the time to leave feedback. We would like the opportunity to investigate further. A member of our Customer
Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
The men who park the cars are…
The men who park the cars are gentlemen. They are friendly and quick and take good care of my new car. They always ask how I am and are smiling no matter how busy the place is.
24 juillet 2024
Easy in and easy out
Easy in and easy out. Our car was on the entrance floor and we were out of the garage in 5 minutes.
11 juillet 2024
Fast and friendly
17 juin 2024
Attendants are always very professional.
3 juin 2024
Efficient and friendly,
9 juin 2024
Overpriced
I always rely on icon to offer fair prices, and love to use the app to reserve my parking. As I was walking from the parking lot, I saw THREE cheaper places, INCLUDING the valet parking at my destination! In addition, I asked them to scan my reservation when I got there, like they always do, but they said, we’ll scan it later, and then I got charged twice because of a poor communication when I picked up my car. Very disappointed. I cannot trust Icon .
4 juin 2024
Réponse de Icon Parking - REALPRO PARKING LLC
Jeanmarie, Thank you for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
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