Ignitionsportsmedia Avis 

Ordered a programme - to be fair it was a pre order item.
2 weeks later no programme so I emailed. Was told it was never intended to be despatched before June 8. When I asked for a refund - I was then told it had been despatched - so no refund could be issued. The order status isn't showing as despatched. So I doubt it has been.
Thankfully I paid by credit card - so they are going to recover the money for me.
Sure delays and mistakes happen. But I won't be using them again.

i ordered programme on 2nd of June its the 8th of June no programme and at 4.99 postage id have thought 6 days enough time to post internaly within England i am unable to e mail them due to being asked to do ENCAPTCHA but there is nothing there to do i have tried to ring these but the number they provide is switched off 07788 180 5146 this number is false as it is twelve numbers so therefore unable to text either lucky i paid by Pay Pal so i was covered Very Dissapoiinted

Good correspondence liaising with Dave. Received my programmes for Rugby League world cup challenge, fantastic quality.

Ordered a programme, it didn't arrive Dave Middleton spun me a tale about delays with overseas deliveries, which I have never experienced with any other order that I have made from UK. After sending an email questioning his excuse he cancelled the order without explanation. The reviews describing his excellent customer service were obviously total fiction. I am now left with the problem of obtaining this particular programme from elsewhere and Mr Middleton couldn't care less. Steer clear of this poor example of a postal service.

Didn’t receive the original order, couldn’t find info on the website in regards to timescales, popped them an email and they got back to me right away to make me aware that they have sent out another one! 10/10 on customer service!! Received the programme today, these guys went above and beyond!

Absolute waste of space, avoid!!!

I recently missed a game through illness, went online to purchase and the programme was sold out. I emailed with a little hope that there may be one somewhere out there, up steps Dave Middleton. Have purchased previously and will no doubt again.

Terrible , ordered program 26th august 2025 still not received it after paying £4 delivery

Very slow process, waited nearly 3 weeks for the programme to be delivered after receiving a notification that it has been sent next day from order time.

Disappointed that the service uk and Ireland is awful but this was through no fault of Dave Middleton …very helpful and honest and gave full refund .

Had an issue regarding delivery ,Dave was helpful and got it all sorted asap .Thank you :) ! 5 stars

I ordered a Liverpool vs Newcastle Carabao Cup Official Program on the 16th March 2025 & it was delivered on the 19th March 2025.
Excellent service keep up the good work

Terrible experience, £50 out of pocket thanks to these! Don’t reply to emails either! Seeking help from citizens advice now.

I ordered from this company and I have not received my order,

Received email today supposedly from Aston Villa to inform me there had been a reprint of the Anniversary Programme from the match last Friday Aston Villa v Westham. I placed an order online they took £5 which included postage!
No receipt or confirmation of my order received now the website has crashed. Finally got onto their website there was an email address it comes back as invalid!M
Aston Villa are taking no responsibility for these third party merchandisers!

Ordered programmes for my Special Needs brother Sept 25th. Very helpful up until that point. Still received no programmes and now radio silence in response to calls / texts/ emails (several). Currently £135 out of pocket and with an upset brother... Someone please contact me. Order #133960

Having read three negative reviews I was concerned that my programme had not arrived. I emailed the company and received a very prompt reply explaining quite reasonably that the demand for the Aston Villa v Bayern programme had been huge and despatches made over a few days. Happily the programme arrived in a couple of days so I think their service is very good.

Absolute shambles do not bother with these been a week now and still no programmes.

Order didn't arrive and just ignored when I tried to get it resolved. Avoid

Still didn’t receive my item ordered on 23 February, no tracking number was provided and customer service is not helpful and almost not available!