Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.
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Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... Voir plus
I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... Voir plus
L'entreprise a répondu
I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Hownsgill Park, DH8 7NU, Consett
- 0800 505 3232
- customerservice@ilumiworld.com
- ilumiworld.com
Absolutely perfect
All the flavours non of the bloating.
All of the dishes non of the problems
Good service
Tasty food
Efficient service
I was pleased to find that delivery was left at local post office to collect rather than have to trail to main post office - as I was out when it was delivered.
Like home made!
I love the Aromatic Thai Red Chicken Curry, my only slight complaint would be that the sauce was quite runny and there wasn't a lot of chicken, this may have been because the pieces were quite large but the weight would be correct so personally I would have preferred if the pieces were smaller and the sauce not quite so runny. That said, I thoroughly enjoyed it and would buy again
THe food is very good I realy did like the meals.
The posting was very good. It only took 2 days to come And the choice of food is very good.
Excellent
Easy to use website. Fast delivery. Great food for an allergic child. All good.
Every aspect of this company is aimed at helping the customer.
From my first contact with this company,I have been impressed with the products but also the courteous and helpful response to any inquiry.
The meals are very tasty and the delivery service excellent.
excellent food, taste is perfect
Great food, excellent taste, fast delivery, simple for quick meals and perfect for camping and on the move
Great food
Everything I've ordered from here has tasted amazing. Fast delivery too. :)
Excellent service and tasty food
I have begun having Ilumi foods recently and was so pleased that I have recommended them to a friend who is also delighted. Good quality, tasty meals take the hassle out of my eating regime as I live on my own and can rarely be bothered to cook. Ilumi offers wholesome, enjoyable food. Delicious!
ilimi Geng Gari curry
One of the worst things I have eaten out of a packet
No chicken some hard pieces of something not sure what. More like a sauce than a curry,and a very strange taste.Looks nothing like pictures.

Réponse de ilumi
Full of flavour
Just received my first order, a mixed hamper, to get a taste of what they have.
So far tried only 3 pouches, but each one has been packed with flavour etc
Will definitely go on and purchase more!!
Ilumi makes lunch (and sometimes dinner) so easy -- and all natural!
Ilumi makes lunch (and sometimes dinner) so easy -- and all natural! We're retired and my husband does all the cooking because I'm disabled and cannot stand at a worktop. So, I was looking for a solution for lunch that would take away at least one meal prep each day to make life a bit easier for him. But we wanted food that without additives and preservatives. I found that with ilumi and their sibling site Look What We Found. These two companies are both under the Symington's umbrella, and both have 2-minute shelf-life meals that are portion controlled and make from all natural ingredients. They have soup, mains, sides, and a variety of dishes. We just snip the top off the pouch (or pouches), put them in the microwave for 2 minutes, then let stand for 2 minutes and serve. Sometimes, we double them up and have them for dinner rather than takeaway. That's about 400 meals a year we don't have to cook and they are much tastier than any other packaged meals we have tried. We simply order once a month, stack them in a pantry drawer, and that's it -- no fridge time, no special storage requirements, and no hassle! Highly recommended!
Excellent
My goods were on time, beautifully packed. Excellent service, thank you. I had the sweet chilli sweet and for my dinner tonight, it was really tasty and good. Anita
Brilliant ready meal alternatives
Good quality ready meals, finally I can eat a curry I don't have to cook from scratch :-)
Delicious and Risk Free
I was advised to get some Ilumi pouches by my nutritionist after starting an elimination diet, the are so easy to cook and you can have a instant meal that you know is well made and has no "bad" ingredients in them. It can be really hard when you are avoiding certain food to grab a quick meal, you usually have to make sure you are always prepared but having on of these in my handbag at all times (they don't to be refrigerated) makes life so much easier, if you are really struggling to find something you can eat you just need to find a microwave and you can have something good to eat instead of picking at small bits that you know are safe to eat
PLease release a diet range
Having stopped using this superb company to try another similar 'diet' range as I am not gluten intolerant, all I hope after my recent experiences is that these guys release a diet range in the same style as the food was excellent as was customer service

Réponse de ilumi
Couldn't be happier
I am absolutely in love with ILUMI. Their food is not only healthy but delicious. It is worth to try it out!
Excellent value and service
I was attracted to Ilumi by a special offer, and have not been disappointed. My order arrived very quickly, and food was well packaged. The tomato and red pepper soup was very tasty.
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