I wouldn't even give this casino 1…
I wouldn't even give this casino 1 star. I'd rather give it a -1. Useless customer service. Crypto deposits I've had to wait up to 3 days for them to sort it out. Then they gave me a "VIP" status after my complaint which meant "lightning fast" withdraws which took over 3 days to get. Communication is bad. They repeat everything from a script. They are just the worst. Don't use them!!
Réponse : Imperial Wins Casino
Thank you for sharing your feedback, Steve.
We’re very sorry to hear that your experience with deposits, withdrawals, and customer support did not meet your expectations. We understand how frustrating delays can be, especially when it comes to crypto transactions and VIP services, and we truly regret the inconvenience this has caused you.
Please know that processing times can sometimes vary depending on network confirmations, security checks, and account verification requirements. That said, we never want our players to feel unheard or receive scripted responses instead of real assistance. Your comments about communication and service quality are taken seriously and will be shared with our support and payments teams for review.
We’d appreciate the opportunity to look into your case in detail and clarify what happened. If you’re open to it, please contact our support team with your account information or reference this review so we can investigate and work toward a resolution.
Your feedback helps us improve, and we’re committed to providing a better, more responsive experience for our players.
Imperial Wins Casino Canada Support Team 🎰💬