Imprintnow Avis 21

Ordered 15 face mask for an event, 5 came with defects. Spoke to someone on their chat service Wednesday evening, said production would get in contact within 24 hours.. they didn’t.. so I had to call Friday morning and the man said the exact same thing the lady on chat said… I called again Saturday afternoon and got the same response again. Emailed, eventually they offered to send out 5 new mask, I told them my event was on Friday, the mask were tracked to come Thursday 12pm, they didn’t come until Monday. I emailed Sunday night to let them know the mask didn’t come and asked for next steps, they’re response was to tell me where the mask are and that they’ll keep me updated with tracking, although on the email thread it says when I needed the eye mask for, I responded asking for a refund because my product hasn’t come intime for me to be able to use for the intended use, they’re response was the same as the first time I contacted them, production will get in contact, it’s been a week and no update, which I have emailed and they basically told me to sit tight they’re still waiting for production to decided. Customer service can not resolve the problem and you’re alway waiting for production who don’t seem like they want to resolve the issue

Very disappointed with this company. Despite confirming the Pantone colour in advance, the tablecloth arrived in the wrong colour, which was extremely frustrating. The product was also made in China, even though they present themselves as UK-based, which felt misleading. On top of that, the material quality of the tablecloth is poor and not what we expected. Customer service was also lacking. I requested a refund and for them to arrange the return, but this was not handled, even though the mistake was clearly on their side. Overall, a very unsatisfactory experience.

I was a bit sceptical about ordering from this company given the reviews on their own site seemed rather fake and the reviews on here are terrible! I went as far as emailing to cancel, but the customer support team were so incredibly helpful and quick to respond that in the end I was decided to continue with my order. The artwork team did a great job on getting my design from PNG format to something ready to manufacture. The challenge coins that I ordered arrived earlier than promised, and are really excellent - I couldn't be more pleased with the quality. Will be ordering again.

Fantastic communication from start to finish. Amending our proof's numerous times until we were completely satisfied. They even managed to make a last minute change to the colour of the neon sign when it has already been sent to production. The packages arrived ahead of schedule and we could not be happier with the finished product. I have no idea why they have received such terrible reviews. I couldn't recommend them more.

My order was completely incorrect! Wrong sizes and quantities. I contacted them immediately and they made me pay for the return shipping, and would not send the correct shirts until they had the shirts that THEY did incorrectly returned. After wasting so much time back and forth in emails and chat they offered 10% to help with the return shipping. Unbelievably disappointed! I would NOT recommend ordering from Imprint Now

I do not recommend Imprintnow, they failed to meet basic customer services and they failed to provide our order to our specification. When approached they disregarded our input and assured us they had produced the product as ordered. We ordered a second time accepting that errors happen but the same happened again. Totally let down. As a school we have to demonstrate value for money and this case we haven't due to their lack of support and service. I will never use this company again.

Awful experience with this company - we ordered badges and paid for them yet they do not seem to be able to locate our bank transfer. Calls cannot be forwarded to any kind of finance department. Even thought they are seemingly based in UK they are actually based in the US and are either a scam or extremely poorly managed.

Ordered a plinth cover, the one they sent was not even close to the dimensions we gave them. After many emails, they agreed to send another, which was even worse. Different height at the front compared to the back, measurements often 5cm out. Now they are trying to tell me it’s made correctly. Avoid at all costs.

SCAM website which tricks customers with an offer. I originally ordered a Trophy and x10 die cut stickers to make my order over the value that was needed. Imprint then sent the stickers and refunded 0.01p for the trophy, so in the end, it costs £50 for x10 Die Cut Stickers only and an email explaining "it must of been a glitch on the website and that im entitled to 0.01p as a refund".
Sorry but this raises alarms Bells.
On then replying back to the email, i then received a reply informing me of my 0.01p refund and no reply to my email explaining that this can not be right.
- A Prism Trophy which was 0.01 plus £25.63 shipping and £7.99 Package Protection
- x10 Die Cut Stickers which was £20.00
Sub Total: £20.01
Coupon: £-3.00
Shipping: £25.63
Package Protection: £7.99
Refunded: £0.01
Total: £50.62
Its websites and companies like these that clearly try to protect themselves and constantly on the look out to scam their next customer one way or another. It should be closed down

Awful company terrible customer services no following through with customer complaints do not use this company under any circumstances

Awful company. They didn’t deliver my goods and then for over a month have said they will only refund me 50% of my order.

They are not UK based and their customer service, price, grasp of English and quality is shockingly bad. How they still trade is beyond me. Avoid this scam company.

I ordered 2 flags from Imprintnow on 13 October - They were due for delivery on 27 October. I have just received them today (20 October), to my surprise! Great quality at a fantastic price. I can't fault them, maybe I was just lucky?!

If there was a minus 100 star rating I’d click it.

Possibly the most appalling con merchants I’ve ever had the misfortune to try and use.

Beware- they took my money and spent a month telling me reasons why they then could not deliver what I’d paid them to do - sly, dishonest, inept , deceitful, incompetent and con merchants are the nicer things I’d say about them

If you want a good service and want a decent outcome DO NOT use these people. They have no redeeming qualities

As others have said - AVOID LIKE THE PLAGUE. Wish I’d checked TrustPilot first. Their so called ‘guaranteed delivery date’ means nothing to them - my items were dispatched late despite chasing and then delivered over a week after the guaranteed delivery date meaning the event for them was missed. When speaking to their support line, they couldn’t help at all. Totally useless and frustrating service - just avoid at all costs.

I recently ordered lanyards from Imprint UK and the quality is terrible the fastenings very weak and the clasp very fragile. I tried to speak to sales to complain and have spent the last 10 days trying to sort this because they are in America not UK they respond at 10pm and just keep passing me from one sales team member another even on live chat with Rayson would not give me an answer to replace with better quality saying production team not responding I am now waiting for Rayan Talion Manager to contact me

Deliberately misleading. Soft cover notepad positioned on a page amongst hard cover options but does not confirm in the description is just a paper cover. The delivery arrived with some of the covers bent and damaged.
Dismissive response. Cheap product. Why would anyone pay £300 for 50 paper notepads? Then took 3 days to review my feedback and get back to me.

They delivered the incorrect items, effectively didnt read the notes on the order. Then insisted we send them a video of it destroyed before they would replace, even though they knew it was incorrect. So i have to lose my banners and wait for them to replace all because of their mistake. TERRIBLE CLIENT SERVICE DO NOT USE

All made in China. Not disclosed on their website ANYWHERE. Not fair pricing giving where is made. I had assumed UK made products and paid accordingly. AVOID

Shocking service,
I Ordered 250 maroon pens and they supplied red even having sent a picture of the existing pens. I’ve got they still deny that it’s actually red incredibly poor service and not interested in trying to sort the problem out shame really as they order a lot of aftermarket products I guess the only resolve is to see them in small claims court.