INFINITE ENERGY GROUP Avis 15

Following multiple searches and online and in person visits I selected Infinity Energy Group to install my Tesla Powerwall 3 system. This included 23 premium solar panels and two batteries and I’m extremely happy with it. From the initial consultation right the way through to completion and commisioning it was faultless. The system works flawlessly and the Tesla app makes it easy to track everything. Best of all my January electric bill in the first month was less than one quarter of what it was without the solar and battery system, I look forward to the spring and summer months. Even in overcast conditions energy still gets generated and stored which I wouldn't have expected. I would highly recommend Tom and his team with the Infinity Energy Group and the Tesla Powerwall system. The only criticism is everytime the sun comes out I'm checking the Tesla app to see how much energy I'm generating.

Chose Infinite Energy because Mark made a great first impression — knowledgeable and not pushy. They weren’t the cheapest, but I felt confident. Installation went in just before Christmas and initially seemed fine.

Once the balance was paid, support dropped off. I discovered the batteries were discharging into my Zappi EV charger — a known issue that wasn’t explained. I was promised a call to help resolve it, which never happened. I ended up fixing it myself by putting the Zappi on its own consumer unit, costing an extra £600.

I later asked for a quote to add two panels. The price was extremely high. I got four independent quotes — all were at least £400 cheaper, and I eventually had four extra panels installed for less than Infinite Energy wanted for two.

Other issues included flickering house lights when charging the EV, the Zappi getting soaked during installation (caught on CCTV), cables taped together behind the consumer unit, poor isolator positioning for future batteries, incorrect advice on RCBO requirements, and a burning smell under battery discharge until upgrades were made.

A £250 goodwill gesture was offered, but it doesn’t come close to covering the additional costs.

Good sales experience, but poor after-sales support and overpriced follow-on work. Customer service felt excellent — until the bill was paid.

There is a lot of misinformation and misleading statements in infinite energy’s reply therefore I’ve reduced the rating further to one star. The matter is now closed from my perspective

Recommended to me by a very good friend, very professional, efficient and has all the answers. I recommend them on to you.

I recently had the pleasure of working with Infinite Energy Group, and I must say that my experience was nothing short of excellent. From the initial consultation to the final stages of installation and beyond, every interaction with the company reinforced my belief that I made the right choice in selecting them for my project. I would like to provide detailed feedback on the aspects of their service that particularly stood out to me, highlighting the exceptional qualities of the company and its team.

Exceptional Quality of Work:
First and foremost, the quality of work delivered by Infinite Energy Group was outstanding. Every aspect of the installation was executed with precision and care. The attention to detail was evident throughout the process, from the initial assessment of my property to the careful planning and installation of the energy systems. The team demonstrated a deep understanding of the technology and its application, ensuring that everything was done to the highest standard.
The end result speaks for itself; the system has been functioning flawlessly since installation, and I am extremely satisfied with the outcome. The quality of the materials used and the craftsmanship displayed by the installation team were both top-notch. It is clear that Infinite Energy Group takes great pride in the work they do, and this commitment to excellence is reflected in the final product.

Professional and Friendly Service:
One of the standout aspects of my experience with Infinite Energy Group was the exceptional level of service I received. From the very beginning, the team was incredibly easy to deal with. They were approachable, friendly, and always made me feel like a valued customer. At the same time, they maintained a high level of professionalism in all of our interactions.

The team was always willing to go the extra mile to ensure that I was comfortable and informed at every stage of the process. They took the time to explain the details of the installation and answered all of my questions with patience and clarity. This level of customer service is something that can be hard to find, and it made a significant difference in my overall experience.

Rapid and Responsive Communication:
Communication is a critical aspect of any project, and Infinite Energy Group excelled in this area. I was consistently impressed by their rapid response to any questions or concerns I had. Whether it was a query about the installation process or a question about the system's functionality after installation, the team was always quick to respond.

This level of responsiveness was particularly reassuring, as it demonstrated the company's commitment to customer satisfaction. They never left me waiting for answers, and I always felt that my concerns were being taken seriously. This open line of communication made the entire process smoother and more enjoyable.

Post-Installation Support:
One of the things that set Infinite Energy Group apart from other companies I have worked with is their dedication to post-installation support. After the installation was complete, I had a few follow-up questions and needed some minor adjustments to the system. The team was just as responsive and helpful after the installation as they were during the initial stages.

They quickly addressed any issues and provided clear guidance on how to get the most out of the system. This level of ongoing support is invaluable and shows that Infinite Energy Group is truly committed to ensuring their customers are satisfied long after the initial work is done.

A Company That Truly Cares:
It is clear to me that Infinite Energy Group is a company that genuinely cares about its customers. Throughout the entire process, I felt that they were not just interested in completing the job and moving on to the next one. Instead, they took the time to understand my needs and worked closely with me to ensure that those needs were met.

Their customer-focused approach is a testament to the values that drive the company. They take pride in their work and are committed to delivering the best possible experience for their customers. This level of care and attention is what truly sets Infinite Energy Group apart from other companies in the industry.

High Recommendation:
Based on my experience, I have no hesitation in highly recommending Infinite Energy Group to anyone in need of energy solutions. They have proven themselves to be a reliable, professional, and customer-focused company that delivers excellent results. Whether you are looking for a new installation or need support with an existing system, I am confident that Infinite Energy Group will exceed your expectations. In conclusion, my experience has been overwhelmingly positive.

From start to finish, Infinite Energy were a pleasure to deal with. Nothing was too much trouble for them and they were very prompt, professional and efficient in assisting with our queries. Great staff who know what they are doing and they provide a seamless service throughout.

Jackie and Tim - Naas Co Kildare

I signed up to a website to obtain a few quotes for a solar installation and was inundated with phone calls, most were those “desktop exercises” which I didn’t feel comfortable with. Only two firms expressed interest any in visiting my property, which I knew would present some installation challenges. Of those 2 firms was Mark of Infinite Energy Group, who spoke from an installers point of view, which I found easy to understand and did not include an unnecessary upselling, unlike the alternative firms “sales man”.

In my further research the on-line reviews for Infinite Energy Groups were all sterling and my actual experience of IEG was also top notch. The team were punctual, talked me through the challenges with running my cabling and the solution available. Once we decided the most appropriate way to deal with the cabling, the whole team were quick, clean and a pleasure with work with. The IEG team showed they had integrity and the customer at the centre of their thinking, as they even saved me some money off their already competitive price by not installing a 13th panel which would have been not been very efficient as it would have been covered in shade most of the time. What more could you ask for?

After sales service has been great also, with Mark responding quickly to the various queries I had in learning to utilise the system, the software provided and my utility tariff options. Overall, I am extremely happy with Infinite Energy Group, their staff, and especially Mark.

Huge thanks to the Mark and his team and I look forward to working with you again for an additional battery for my set up in the near future

Jake and his team arrived nice and early and started to install the 13 solar panels, inverter, battery storage system and EV charger immediately. They all worked very hard, professionally and with good humour, they completed the whole job, remarkably,just a few hours later. Jake walked & talked us through all the completed works clearly and fully explained everything about our installation.
We can fully recommend this company for their efficient, tidy and professional approach to the works.
Many thanks to Jake and his great team, well done!

Excellent service throughout.
After site visit a suitable system was identified and agreed.
What they needed me to do was made clear and all materials were delivered on the Friday ready for a Monday install.
Tom and his team arrived at 8 am and were finished quicker than I expected.
A full explanation of the app showed just how much the system produces and my usage etc.
Very pleased with system and service.
If you’re considering solar energy I’d Highly recommended giving these a call.

We had a very good experience getting solar panels installed with this company. Infinite Energy stepped in when the company we had previously contracted with went bust. They worked out a very generous deal for us so that we didn't lose out, and helped us with each step of the project. The work was done to a high standard, the team were very professional, and have offered excellent after installation care and support. I'm extremely happy with the work they have done, and I'm very glad to have found them.

A very professional company to deal with from the initial planning to implementation. The install was efficient with minimum disturbance and a complicated project was completed in one day. We are delighted with the result.

Mark and his team have been great to work with from start to finish. From meeting Mark when he came to quote, the scaffolders who were great to Jack and his team of fitters who managed to complete the whole install in under a day. I can’t say enough about what a great experience it has been. They were recommended to me by a friend who’d just had a job done by them and I can see why. I would have no hesitation in recommending them to anyone who’s looking to get a solar and power management installation. Many thanks to all involved keep up the great work and service. 👍🏻👍🏻

Clear, concise, competitive quotation. All work carried out effectively and efficiently. Tom, the MD, was helpful throughout including post-installation follow-up. Any queries were responded to within 48 hours with easy to understand replies. A great company to work with

This is what customer service is all about. From quotation to installation and follow up the team at infinite energy were absolutely faultless.
The quote was very detailed and reasonable, they were able to install within a few weeks of quoting.
On install day a full team arrived and did the job quickly, quietly and efficiently. They cleaned up properly after themselves and, apart from the panels in the roof you wouldn’t know there was a system installed. Not one visible wire or any conduit at all.
After install we were given a very detailed lesson in using the system and the infinite team have been happy to help with any questions ever since. We would highly recommend infinite to anyone. Great people and excellent work.

Tom and the install team were great. They worked hard to ensure that the cable runs worked and didn't damage the property. We were not an easy installation.
The scaffolding arrived on time and the team followed the next day.
We were charging the batteries by early afternoon.

Highly recommended! Tom, Mark and the team were incredibly professional. We are so happy with the service we received, from initial meeting to post install. So glad we moved ahead with Infinite Energy and really pleased to see the drop in our monthly electricity bills :-)