Infraredcompany Avis 148

Awful quality - after 9 hours of use the heat panel has just exploded and thrown shards all over the room.

Pathetic customer experience, I accidentally ordered an industrial IR heater. And I couldn’t use it at home, so I asked the firm to organise a collection. They didn’t organise a collection instead they asked me to return it in my cost, which I did with the original packaging it came with. Now they are complaining that the parcel went through from parcel-force was damaged.
Seriously sick form to deal with, in my whole experience I didn’t dealt with a firm like this. As everyone knows Amazon does everything for free.

Happy with there product even post fault identification.

I spoke with the sales and technical team about refitting my flat with infrared glass panels rather than the current convection heater early 2020. The team provided me a set of coverage calculations and assisted with what power usage I would be expecting (approx. 60% power reduction, saving quite a bit on heating costs). I was able to clearly understand and confirm the size requirements and was even offered advice on best placement in the bedrooms and living room, which would improve overall heating efficiency throughout the flat.

Cut to end of 2022, and a fault was discovered which ultimately ended up cracking the glass panel. When I approached the sales team about the matter (fearing another costly purchase as one would expect after 2 years of owning a product in the UK), I was offered a brand new 'like-for-like' heater at no extra cost.

Yes I know I still will have to pay for a cert. electrician to remove and install the new heater but £100 is a lot more manageable compared to a bill I was expecting which would be £100 + £350 approximately.

Happy with there level of service and products offered and will happily encourage colleges and clients in the engineering and commercial industry to use infrared heating over alternative methods.

Bought heaters. All the paint went sicky and covered my clothes as i brushed last it. Company very unhelpful. Refused to help despite heater being just a few days out 2 year warranty. Would not recommend and very disappointed.

Bought heaters for my warehouse, spent almost £1000 When they came they were scuffed and damaged, did not work anywhere near as well as expected. This company clearly just drop-ships products from Russia or somewhere as the products come with no protective material and Russian-looking writing all over them. Would not recommend at all. They turned super rude when I pulled them up on the condition of the products. This is a shame as I think infrared is the future, these guys are giving it a bad name.

I bought an infrared heater and within a few months of installation it burnt out, with the glass exploding. Fortunately, it didn’t set alight to anything, Despite sending emails and calling I got no response at all. I would not recommend this outfit, which appears to be a one-man band.