Infraredi Avis 

Swift, informative, and efficient.

Customer service was excellent! Answered all my questions quickly!

Infraredi's chat service is comprehensive. They reply within a reasonable time. I've been given all the relevant information to ensure my product lasts as long as possible.

Looking forward to trying this out

Quick response and issue resolved. Very professional!

I very much appreciated the rapid (within minutes) and courteous response to my email expressing a problem with a product, as well as the clear instructions for how to document the problem. Subsequent emails informing me of the progress being made were reassuring. I received a replacement product the very next day, and was pleased with Arpita and Team's thoroughness and consideration in asking me if it worked well. It did, and does.

Still waiting for a customer service reply on a broken unit (Infraredi Body Wrap). I’ve emailed them 3 times and cannot find an address to return the unit for a refund, there is no phone number to contact them faster, they only provide an email address. By the time they reply, I’ll probably be denied a refund after under their 60 day policy. Not a good experience.

I am loving the light but would love to be able to converse with a human about my queries

Very good customer service. Answer questions promptly.
Do not have a range of products for what I needed Infrared ray for and I could not tell/see size of pad I was buying.

The Infraredi joint wrap product delivered everything it advertised. Customer service was excellent especially when we had an issue. I followed their instructions and a replacement was sent quickly at no cost.
I highly recommend dealing with Infraredi.

Absolutely outstanding.
After having an issue with a product, a replacement was promptly organised and sent out.
Response time was very quick and professional. Standing by their product they sent out a new one.
Due to the level of exceptional customer service, I will recommend Infraredi to anybody looking to buy red light products.

Russ the customer service representative was very quick and efficient at dealing with my issue and quickly arranged to have a new mask shipped! Thank you for a positive experience.

This joint wrap is amazing! I have osteoarthritis in my knee and using this wrap has helped immensely with the pain. I use it twice a day and the relief is wonderful. Consistency is key, so I use it every day. Customer service is helpful and responded quickly to a question that I had.

Just received my elbow wrap and my first thought is that there arent even red lights on my trouble spots, so I’m very pessimistic.
Edit:
2 weeks in. No noticeable results

I bought an Infraredi Body Wrap Plus which was great but stopped working after approximately 6 months. I contacted the support team to ask about the 2 year warranty and in a week I received a brand new replacement. The customer service was brilliant, very friendly, helpful and they kept me in the loop throughout the whole process with regular updates.

I just finished setting up my new infrared unit and am very impressed. The build quality is top-notch—it feels like a premium piece of equipment. Everything I needed for the install was included, and it’s working perfectly as intended. Beyond the product, their customer support is outstanding; they were incredibly helpful and responsive throughout the process. Highly recommend this company if you’re looking for quality products backed by a great team!

Update: Infraredi came through with a warranty replacement and upgraded me to the newer model bc of the long wait. I am grateful that they honoured the warranty however the overall experience was clunky.

80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty and that a replacement panel would be shipped to me as soon as possible. I've been waiting 8 weeks for the replacement now, been thanked several times for my patience however still no update that the panel has shipped. I believed their "we're doing everything we can to expedite your replacement"; I'd actually prefer however, "you'll be waiting 8+ weeks", which would be more realistic, honest and would give me a better overall impression of the company.

We purchased the Infraredi Pro Max with Base Stand and unfortunately the unit had a fault straight out of the box. These things happen — what matters is how a company responds.

Cynth from the Infraredi team was communicative and genuinely caring throughout the process. The communication was really good — they kept me updated along the way and were very easy to work with. While the resolution did take longer than expected, the team ultimately did the right thing and replaced our discontinued unit with the newer Pro Max 2.0 at no additional cost. They also provided written confirmation promptly, which was essential for our NDIS plan manager.

We use the panel daily as part of my son's health and recovery protocol, and it's been a genuinely valuable addition.

If you're considering Infraredi — I'd recommend them. They stand behind their products and they treat their customers with respect.

— Jade. Surf Coast VIC

My entire family have purchased several products and love them all! We have had amazing results from the body wraps for connective tissue disorders, pain and inflammation from injuries and arthritis, as well as a completely unexpected disappearance of nose polyps after 30 years of having them. The products travel well, and have lasted well too. Our only contact with customer service was very favourable. Fast, friendly and appropriate response.

Update - July 29, 2026:
The situation has now been resolved after 81 messages back and forth. While the process was much longer than I believe it should have been, I am glad and relieved that it was ultimately resolved.

In the end, Infraredi demonstrated that they stand behind their warranty policy, and I appreciate the company for honoring its commitment and providing a resolution to this issue.

Thank you.
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July 14, 2026 / Update: I am now waiting to hear about the next steps.
July 12, 2026/ Update: In May, Sarah asked for my full name, mailing address, and phone number. I promptly provided this information, even though many people are understandably cautious about sharing such personal details due to today's prevalence of spam and fraud. Since then, despite several follow-up emails to Sarah and Jordan, the apparent owners, I have received no response. I do not know whether Infrared is still operating or whether the products are simply out of stock. I will continue to post updates as the situation develops.

May 10, 2026 / Update on previous post:
Sarah, one of the owners at Infraredi, contacted me on April 17, 2026, advising that they intended to resolve this matter. Sarah was polite, professional, and appeared genuinely willing to assist. However, despite several follow-up emails on my part, I have unfortunately not received any further response since April 17, nor has a firm resolution been finalized to date. I remain hopeful that Infraredi will follow through on the proposed resolution and bring this matter to a conclusion.