Infraredi Avis 

Great product that's working excellent for the thin skin and bruising on my legs. Also working great for my daughter's spots. Support from Joyce is excellent.

I've been using the infraredi for a few months now, and I'm really impressed with the results. My skin looks better, and I feel more energized. The quality of the product is top-notch.

I Purchased the Flex Max Plus as I was looking for a wider device to cover my body. The device s very high quality, the touch screen makes it easy to use and it arrived quickly from Montreal High recommend!

I sent numerous emails re recent purchase with no response as yet. No phone numbers on website provided.

I have had the joint wrap for a few months but it developed an issue where half of the LEDs stopped working. Emme could not have been more helpful, I git a swift and helpful reply advising me a replacement would be sorted. The units were out of stock, so looks like Infraredi arranged for mine to be sent straight from the manufacturer, so I got it sooner than was promised. Very please with the support I received from Emme.

REFUND received but sadly neither any apology or explanation given for undue delay.

UPDATE 9 Apr 24: I’m changing my 2 stars to 5 stars following a response from Infraredi overnight.
They contacted my husband explaining they had some short term staffing probs, hence delay in getting back to us. They have taken onboard our feedback and are supplying us with a stand FOC and have completely restored my faith in the company. We all know problems can happen, it’s how a business deals with it and Following the correspondence and care received today I would not hesitate to recommend them.

Ordered the pro elite (4x max pro lights)with door hanger which arrived quickly. Everything looks professional but soon realised the assembly instructions were a little vague. There are cables incl that are not mentioned in the manual. But a real problem….what was incl to hang the panels on the door is different to what is in book. This adds extra length and panels will not fit on the back of a uk standard sized door. Ok so we try and contact them … no telephone number ( don’t you just hate that) so we email… no response so far. Try and use live chat….. no response to that either…..
Their customer service is shocking. Right now I’m not sure what to do to resolve. I’ll have to go legal…. Don’t want to do that, but right now I feel I have no choice, When they ignore you.

Had pleasure of dealing with infraredi team and it was an amazing experience. They are very communicative and committed to solving an issue. Taking an extra few steps to leave the customer satisfied. Super thankful!

This company is stand up extremely reliable and professional. Unfortunately the infraredi wrap did not work as indicated but I received immediate support and a replacement asap and ultimately a full refund to ship devices back to the company. I will definitely re-purchase with this company. Diane

I have been impressed with the Infraredi's customer service since I bought my first purchase from them. I ordered their Flex mini panel and I loved it but unfortunately had to return it because it was a bit too big to take with me travelling. Within a month I sent it back and the whole refund went very smoothly. They responded to my emails and my concerns quickly and professionally and got my refund within a few days. I have since bought the Micro instead and take it with me wherever I go. Very much recommend this company!

I completed my order easily but after a few hours I found out another family member had purchased the same item. I immediately contacted Infraredi to have my order cancelled. Within an hour I received a response that this was done and a complete refund would be made.
I was very impressed with the quick response to all my other emails. I will definitely order from this company again.

I am really impressed with Infraredi's Customer Service. I had a concern about receiving their goggles, but they addressed my issue, kept me informed about what they were doing, and sent me a pair of goggles. Thank you Infraredi!

I bought the Infraredi Pro Max just over 2 weeks ago to help with low energy. Wow I feel like a different person. It came incredibly quick and I thought I had an issue with my stand missing but Joyce in customer service was ready to send a new one but mine showed up.

Beware. This a drop shipping company. They use virtual addresses and the owner is an influencer who has nothing to do with the health industry. A google check will verify that. They have no warehouse and products are shipped from China. This is why there are shipping and returns issues. This is important to know and should be noted in their website. Please order through a well known retailer and not through these dodgy affiliate drop shipping sites.

I recently purchased an Infraredi Pro Max from Infraredi and absolutely love it! It's high quality, easy to use and shipped in just a few days. I've definitely noticed my muscles recovery faster after a workout, and my knee pain has greatly reduced since using red light each day. I plan on buying another Pro Max device soon so I can cover my entire body during each session

My experience with Infraredi has been good.
I had a couple issues that were resolved in a very timely fashion.
1. Order was lost by shipping company.
New order sent out.
2.one of the two panels i ordered had malfunctioned, half or panel shorted out. Obvious defect.
Once i sent pictures documenting issues, the service department sent me a new one.
Currently awaiting its arrival.

I am happy. As always honesty and integrity keep situations on a positive vibe.

I purchased my first Infraredi Flex Mini in September 2022 to address chronic joint pain. Its effectiveness led me to seek a more targeted solution, and I was thrilled when the body wrap was launched. I bought the body wrap in 2023, primarily using it a few times a week to alleviate back pain caused by prolonged sitting at my job. Initially, the results were impressive.

However, after about six months, I noticed the lights on the device flickering. I reached out to Infraredi regarding a warranty claim, and their response was swift and efficient. After submitting a video demonstrating the issue, they confirmed the malfunction and promptly sent a replacement.

In addition to the Flex light, and the body wrap, I also have the joint wrap and own three Infraredi devices in total, which have been incredible in managing the physical demands of parenting several active children in Canada. These devices have significantly alleviated the wear and tear on my body, enhancing my overall well-being. Excited to see more from Infraredi in the future!

I saw some negative reviews about shipping but I did not experience any issues with the shipping. It arrived fast and is very well packaged. The product is easy to set up and the instruction manual is very informative and easy to read. I noticed the benefits right away. I used it after playing hockey on day 1 and it felt like I hadn't even played after using the Infraredi. I recommend Infraredi to anyone living an active lifestyle that wants to reduce their pain and recovery time!

Still waiting for delivery, 17th dec !! feeling queasy about this company because this is a big order !! Assured delivery from the UK, I live in Scotland. Delays in communication, now I've been given a Parcelforce tracking number that I fear doesn't exist, Parcelforce doesn't recognise the number and for 2 days there's been no movement, I don't know if my order exists !! not impressed !

I ordered the product nearly three weeks ago and I'm yet to be told its even been posted. For some reason they've decided to generate orders well above what they can fulfill. I have a specific injury that I want to treat and if I'd known they wouldn't have even been posting the product for nearly three weeks I'd have gone elsewhere. I'd avoid the company if I were you.