Intercounty Estate and Letting Agent Avis 685

Avoid, Very rarely answer phone, never return calls, bully you to reduce selling price and don't advise you of problems.

Well, a star is too much for Intercounty. We rent the previous house with them on Terlings Park and we received the house in very bad condition from painting, cleaning and patio. We made a complaint to their head office in Bishop Stortford and been able to recover £150 for the cleaning as the condition was very bad but we still lost more than £380 as oven and carpet need to be done. They marked in inventory that carpet will be cleaned but they never come and never refund the money we paid for carpet cleaning. The first day we move there we found the radiator in kitchen just stay in one screw and one corner on the floor. A person called Ricci told us someone will come to fix the radiator and patio. They came to fix the radiator after 2 weeks and next day we found the radiator on the floor. Imagine if one of our kids was next to this. We stayed two weeks with the radiator on the floor again in the kitchen. So, in total after one month the radiator was fixed. We asked about patio repair and we receive an answer in writing that landlord don’t have anymore ,, thoughts’’ to fix this. When they come on the first inspection their staff seen a piece from the roof that was very dangerous and anytime can injury someone as was on top the kitchen door. After their report nobody came 9 months to remove this.
When we moved, they said the landlord is looking to hold some money from deposit because we forgot 2 or 3 adhesive hooks in the bathroom. Same landlord that don’t have any ,,thoughts’’ to fix anything. After one month we moved they didn’t provide an answer how much they look to keep for this and all our deposit is on hold which we understand that to remove the adhesive hooks it cost all our deposit £2538. We will start the ADR Services on My Deposit to recover our deposit and a claim against Intercounty. Also, we will report the Intercounty to any Trading Association they are making part for unfair practice. All tenants and landlords be aware that any contractor they send they need to ad 10% plus Vat which is Intercounty commission. I have an approved contractor form in front of me and this is a contract between Intercounty and contractor.
Maybe after my review someone in their head office can see that to remove few adhesive hooks don’t cost £2538 which is our deposit that is not received after one month, we vacated the house. Another three tenants they will share this week same experience with Intercounty.

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

Great experience with Natasha. Thank you lovely!

We have just sold our flat through Intercounty (Saffron Walden) and would happily recommend their service. Katie B kept us updated throughout the whole process and communication was excellent. We have used Intercounty before for buying, selling and renting and have always been happy with their service.

I recently rented a property through Intercounty. Natasha, handled everything to our fullest satisfaction. Prompt replies, helpful, kind and very professional. Highly recommended.

There were many positive things that could be said about Intercounty previously but over the course of the last 12/18 months the service provided to landlords has fallen off a cliff. Multiple call and emails needed to actually get anything done, errors in payments and, oh when they decided to close an office and sell the rental book to another firm, informed me at 8.55am on the day the transfer took place.

Very very poor considering the fees they levy and the image to portray.

Huge thank you to the letting team at the intercounty branch in Saffron Walden. After numerous phone calls and let downs, Jade put in a lot of work to help us find the perfect place by keeping us up to date with new properties which were more suited to us. We couldn't have done it without her and appreciate the time she invested to help us out, including all the phone calls.
Thank you so much again!

4 weeks ago today, my life changed forever.

I would like to express my sincere thanks to all of the sales staff at Intercounty Harlow for all of the help and support that they gave me throughout the sales process.

I can honestly say that I did not have the easiest time in selling in a volatile market. But the team went the extra mile, always responding and dealing with issues in a proactive way, to ensure that my property sale wascompleted.

Absoulute star

I am a tenant living in Braintree and have been having some very challenging discussions over extending our lease. Our landlords have been very difficult and our Agent Sandra was amazing. She has ďelivered a 5 star experience for us and we are so very grateful for her hard work.

I would suggest using Intercounty in Bishop Stortford if your in the area and in need of an estate agent. If Sandra is anything to go by you will have an amazing experience too 😀

I am very disappointed with the service I received from Inter Country. They were very dismissive and ignored my requests for amendment of both the agreement terms and arrangements even though I had mentioned and emailed this to them when I urgently needed to make some changes. They ignored me and then just sent me the tenancy agreement to sign and refused to return my calls after that. They knew I was desperate and needed to move and did not even bother to call me after the agreement was signed to give me moving-in details. I would not recommend them as a tenant.

This is the first time I have ever left a review but the service has been so bad that other people need to be aware, so I am backing up what my partner said. A certain member of staff is really dismissive and bad mannered - do not ask this company to handle your lettings

Do NOT rent out your property through Intercounty! They are hopeless with dealing with problems and, if you dare to complain, a very rude member of staff called Ricci tells you to manage the property yourself! If you don't want to waste or lose money, avoid this company!

Excellent services from Natasha from inter county warley she has been fantastic from the start of the process!

Very helpful and professional service from Natasha, thank you so much!

MASSIVE thank you to Natasha, showed me round a wonderful property. Very attentive and always ready to help. It was a pleasure meeting you Natasha thank you so much for your help and answering all the questions we had for you, INCREDIBLE experience

Don't use Intercounty took ages to evict a tenant due to them filling in forms or issuing forms incorrectly. They kept saying guid lines keep changing. We pay them to keep on top.

Peter was great from the start, from the time I called and started discussing regarding the sale of my property he was super friendly and was very helpful and looked and my best interest and did the best he could get the best value for my property, and from then onwards all the steps carried out by him and his team was excellent and I couldn't have expected anything better from a estate agent, they were very prophet in keep me posted on the progress of my Byers and card me and emailed me regularly to keep me informed, overall the service was excellent and I would recommend anyone from Harlow to choose intercounty.

Fantastic service from both Natasha & James. Very freindly & helpful throughout the process. Answered all the questions I had promptly. Would recommend intercounty to anybody looking to rent!

I recently moved into an apt managed by intercounty and had a very good experience with their Lettings team and to be honest I had set my expectations less with their property management or support team as it would be hard for anyone to support/sort the issues encountered in apts, but it was worse than it can be, too bad property management team

Updated 14th June:
So they finally managed to get the nod and replaced the item with a new one.