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Into Japan Specialist Tours  Avis 2

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TrustScore 4 sur 5

3,8

Agence de voyages
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À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

Into Japan Specialist Tours creates bespoke luxury journeys through Japan. Since 1994, we’ve designed tailor-made itineraries that reflect each traveller’s interests, whether exploring Kyoto’s temples, dining in Tokyo, or relaxing in a private onsen. With exclusive access, expert local guides, and hand-picked luxury accommodations, we deliver authentic, unforgettable experiences that combine comfort, culture, and discovery.

Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

2 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Japan family trip

The entire trip was far beyond our expectations, and it is hard to find a moment which stands out, as really everything was fantastic! Organization was perfect and everything went totally smooth. Absolute 5-star rating for the overall experience and our amazing vacation!

24 octobre 2025
Avis spontané
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Réponse de Into Japan Specialist Tours

Thank you so much for your wonderful feedback. We are absolutely delighted to hear that your trip exceeded expectations and that every part of the journey ran smoothly from start to finish. Creating seamless, memorable experiences is exactly what we strive for so it means a great deal to know you felt everything was fantastic.

Your kind words about the organisation and overall experience will be shared with the whole team, who will be thrilled to know their efforts helped make your holiday so special.

It was a real pleasure planning your trip, and we very much hope to welcome you back for another unforgettable journey in the future. If there is ever anything you would like to explore next, we would be delighted to help.

Noté 1 sur 5 étoiles

More interested in your money than your holiday

Only interested if you meet their minimum spend criteria, which is greater than almost all the tours they actually advertise.

Having spoken with them at a recent London travel show I emailed them an itinerary (based on trips in their brochure and website that start in the £3000 region) for a holiday in October/November 2023. This was their response -

"Japan re-opened to tourists in October 2022 and we are now very busy....... in order to ensure we can continue to provide high levels of services for the trips we are handling, we are currently unable to offer new arrangement requests with value less than 16,000 GBP for tours starting after June 2023. If your budget (without flights) is OK on this basis please confirm and we can start planning your trip. If not I am really sorry but we cannot help."

Wow! So in other words you can only get a good service from this company if you are prepared to pay lots more than is necessary for your trip! Surely in such circumstances you deal with requests on “first come first served” basis, not monetary value. How does the amount someone pays for a trip affect your ability to provide a good level of service? Sounds more like another company trying to recover Covid losses by profiteering from current travellers!

8 mars 2023
Avis spontané
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Réponse de Into Japan Specialist Tours

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations.

At Into Japan Specialist Tours, we pride ourselves on creating highly personalised, fully bespoke journeys that require significant time, resources, and dedicated expert support. To ensure we can deliver the high standards our clients expect, we have minimum spend requirements for all trips. This helps ensure our services are aligned with each client’s travel goals and that the value we provide matches the level of investment in the trip.

Unlike many companies, we do not charge a proposal or planning fee. Instead, the minimum spend allows us to dedicate our time and resources effectively, ensuring each journey is thoughtfully designed and genuinely worthwhile.

We regret if this policy felt restrictive or if it gave the impression that your interest was not valued. Your feedback is important to us, and we will take it into account as we continue to refine our approach and communications.

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