Intotraffic Avis 

Hello,

My previous review was removed. I assume Trustpilot is a platform that values customer feedback, so I would like to share my experience again.

Like the reviewer below, I also experienced payment-related issues. I purchased a lesson package in April and became a customer at that time. Unfortunately, the agreed arrangements were not honored.

The owner informed me that I would receive a refund, but to this day I have still not received my refund of approximately €3,600.

I am sharing my personal experience with Into Traffic because it is similar to the experience described by the reviewer below.

I am from Netherlands

Hallo,
Mijn ervaring met Into Traffic is helaas ook zeer negatief.

In april heb ik na een proefles een volledig lespakket van €3.700 betaald begin april. Er werden rijlessen ingepland, maar na één les bleek dat mijn instructeur niet langer beschikbaar. Na geen passend oplossing bieden. Heb ik gevraagd om terugbetaling van mijn lesgeld.

De eigenaar, Robin Siemes, heeft mij schriftelijk toegezegd dat het bedrag zou worden terugbetaald. Tot op heden heb ik niets ontvangen!

Mijn ervaring is net zoals de vorige klant, die ook een negatieve ervaring heeft meegemaakt.

I purchased a driving lesson package from Into Traffic for €3,432.95. The package included 40 hours of driving lessons and exams.

After taking 10.5 hours of lessons, I decided to stop continuing with this driving school and requested termination of the agreement in early January.

Initially the school did not provide a clear answer regarding the refund and the process took quite a long time. Eventually, after multiple messages, they refunded €1,800.

However, the school refused to return an additional €608, claiming this amount represents “reserved capacity” during the cancellation period. According to them, this was calculated as 8 hours of lesson capacity, even though no lessons had actually been scheduled for that period.

When I asked for a detailed explanation (specific dates or lesson slots that were supposedly reserved), I received only a general explanation of their planning system rather than concrete evidence.

As a result, €608 of my payment remains withheld.

I am sharing this experience so that future students are aware of how refunds are handled if they decide to terminate a lesson package early.