Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... Voir plus
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Lisez les avis des autres
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... Voir plus
L'entreprise a répondu
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... Voir plus
L'entreprise a répondu
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... Voir plus
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À propos de l'entreprise
À propos de ipaymy
Écrit par l'entreprise
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Coordonnées de contact
138 Robinson Road, 068906, Singapour
- support@ipaymy.com
- ipaymy.com
4,3
Excellent
471 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Increased fees
Started charging $1 holding fee, and fee increased to 2.45%, stopped using already
7 mai 2025
Réponse de ipaymy
Hi AL, thank you for sharing your feedback. We understand concerns around fee changes and appreciate the opportunity to clarify. The recent updates include a 2.4% service fee and a separate $1 fund safeguarding fee, which helps us ensure the security and protection of your funds in line with regulatory standards.
These adjustments were necessary to address rising operational costs while maintaining the reliability and safety of our service. We truly value your past support and hope to have the chance to serve you again.
Bad experience & Poor services
Bad experience for scheduled payment for income tax. Not hotline to contact for urgent queries.
6 mai 2025
Réponse de ipaymy
Hi JT, thank you for your feedback, and we’re sorry to hear about your experience. We understand how important it is to have timely support, especially for scheduled payments. While we currently don’t offer a hotline, our dedicated support team is available via live chat and email, and we strive to respond promptly to all urgent queries.
If you still need assistance, please don’t hesitate to reach out—we’re here to help.
works as per expectation !
30 avril 2025
Réponse de ipaymy
Hi Zinc, thank you for your feedback! We’re glad to hear the platform is working as expected. If there’s anything we can do to make your experience even better, feel free to let us know!
Réponse de ipaymy
Hi Weipei, thank you for the kind words! We’re thrilled to hear that you had a seamless experience and found the platform easy to use while earning miles. Making the process smooth and rewarding is exactly what we aim for. We appreciate your support and look forward to helping you earn even more miles in the future!
Good portal and purpose but cost is too…
Good portal and purpose but cost is too high. In most cases, cost outweighs the benefits.
3 avril 2025
Réponse de ipaymy
Hi PC, Thank you for your feedback.
Our team strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
There are additional fees other than…
There are additional fees other than the fees stated. There is no further discount on huge payment. 2 stars because they have a shorter lead time
27 mars 2025
Réponse de ipaymy
Hi Mike,
Thank you for taking the time to share your feedback with us.
We understand that you were hoping for a preferential rate on your rental payments. After reviewing your request, our team has advised that the rate we can currently offer is the recurring rental promo at 1.79% for Visa Card payments based on the payment amount.
We are committed to offering competitive rates and value your continued support as we strive to provide the best possible service.
Thank you once again for your feedback. If you have any questions or need assistance, please feel free to reach out to our customer support team through our live channels or by emailing support@ipaymy.com. We’re here to help!
I attempted to use my Maybank card with…
I attempted to use my Maybank card with iPaymy, but the transaction was blocked. I was informed that iPaymy is not whitelisted for Maybank cards and that I need to raise a request with Maybank to authorize the payment. I'm unsure why this restriction exists and would like more information on the reason for this block.
21 mars 2025
Réponse de ipaymy
Hi Reinhardtastrea,
Thank you for your kind feedback!
It is highly unusual that there is a block for Maybank cards, may I know if you can forward the conversation between you and Maybank to support@ipaymy.com for our team to investigate further?
We thank you again for highlighting this to us and we hope that you have found our platform easy to use.
Please do reach out to us anytime should you have any issues and we can investigate further.
Réponse de ipaymy
Hi Yuzaini,
Thank you for your feedback and review!
Our team is more than happy to know that you had a seamless experience on our platform.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Réponse de ipaymy
Hi Tuck Seng,
Thank you for your feedback and review!
Our team will take your feedback into account for more promotions for Mastercard.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Réponse de ipaymy
Hi Eugeniu,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment! Our team also strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Réponse de ipaymy
Hi Gek Eng,
Thank you for your feedback and review!
Our team is more than excited to know that we have assisted you in your query.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Smooth transaction
5 février 2025
Réponse de ipaymy
Hi Teck Soon,
Thank you for your feedback and review!
Our team is more than happy to know that you had a seamless experience on our platform.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Fast action resolving payment problems
Fast action resolving payment problems
However only fast during weekdays
10 février 2025
Réponse de ipaymy
Hi Edwin,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform efficient, as our team only operates on weekdays; payments on weekends will be deferred to the next available business day.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
The money is wired efficiently
The money is wired efficiently. On top of that, the miles accrual option is a bonus!
3 février 2025
Réponse de ipaymy
Hi Pranav,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform straightforward to utilise.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Réponse de ipaymy
Hi Steven,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform straightforward to utilise.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
If comision can 1,75 percent
If comision can 1,75 percent
I can use a lot transaction
Pls inform me
Or can talk to my secretary
Miss Albons .
Thank you
Wawan
8 janvier 2025
Réponse de ipaymy
Hi Wawan,
Thank you for your kind feedback!
Our team have actually reached out to you as per your request, you may check your email inbox for our emails!
Our team also greatly appreciates your feedback and we will strive to do better.
Please feel free to contact our customer service team at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Réponse de ipaymy
Hi Keng Yang,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform easy and efficient to use.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
UI still needs improvement but…
UI still needs improvement but gets the job done. Slightly more expensive than the only competitor for recurring payments
31 décembre 2024
Réponse de ipaymy
Hi Edison,
Thank you for your feedback and review!
Our team will take your feedback into account and inform our team of your feedback. You can also check out our current promotions page to utilise any promotion for your recurring payments!
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Very poor experience regarding the sign…
Very poor experience regarding the sign up offer
31 décembre 2024
Réponse de ipaymy
Hi Vijay,
Thank you for taking time out of your day to leave a feedback.
We can see that our team have advised you that your referral code was already expired when you have reached out to us and our team have also recommended that you are still able to use the promo code 'SGNEW' for S$20 off our platform fees for your first payment.
We also can see that you have utilised the code 'SGNEW' for your payments.
Please kindly note that the referral promo code's terms and conditions and also the expiry of the code are indicated in the email that you have received.
If you encounter any further issues with your payment, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
No next day payout
No next day payout, and please do away with the minimum fees. Both these are a put off for folks who want to get onboard for quick, and low amount payments.
24 décembre 2024
Réponse de ipaymy
Hi Sharum,
Thank you for your feedback.
We have a 'Flash' pay service which is the next day payout should your transactions be scheduled before 1pm Singapore Time. You can explore more of the 'Flash' pay service here https://help.ipaymy.com/en/articles/8014167-how-do-i-get-the-next-day-s-payout-in-singapore.
Please don’t hesitate to contact us directly, and we'll assist you in your queries.
Should you have any other questions or require further assistance, our customer service team is always here to help. You can reach us via email at support@ipaymy.com, through our live chat, or on social media via Instagram and Facebook
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