iPro Avis 12

We got the case late but extra bonus screen protector as a gift the preorder wasn't on time but this gift made my day many thanks

Nice desha supervisor you were very helpful

Very nice product arrives fast and looks genuine

Very good customer service

I bought a first generation apple pencil from this company on the 4th of March.

It did not have pressure sensitivity function, so I contacted ipro store.

They were difficult to contact as the webform does not submit, and the phone number does not work.

Their 'expert' told me the 1st apple pencil does not have pressure sensitivity.

I referred them to both their own product page, and to an official apple source stating the 1st gen pen does have pressure sensitivity.

They said they would send me details on how to return the item and have not done so. As of 25th of April still no way to return this faulty item

I have had to issue a chargeback with my bank.

The apple store told me it is fake. I will be opening a case with action fraud.

I expect the response to this review will be them telling me to contact them for information on how to return it - and then they will subsequently ignore my emails. If they ever do allow me to return their faulty item I will update the review.

It arrives fast thank you so much

Great experience, had an Apple pencil was not charging well, and i contacted the support they offer replacement within 2 days.

The experience was good but not 5 stars because of the pre-order toke more than expected but finally it arrives.

I initially ordered the wrong item by mistake (iPhone 15 Pro case instead of iPhone 15), but the support team handled it very smoothly. They responded the next day, provided a return label, and quickly arranged a replacement.

I also asked about the authenticity of the product, and they confirmed that it is genuine and not fake, which gave me extra confidence.

Overall, great customer service and a hassle-free experience.

Terrible company! I ordered an Apple wallet with MagSafe for my phone 25 days ago. This is far longer than the delivery period I was told. After 3 failed attempts to contact them with no response I have now opened a dispute with my bank to claim the money back. I’m not one to ever complain but this is awful service. Avoid!!!

Order an Apple Pencil. The order arrived and seemed okay, but upon charging with an official Apple charger, the Pencil heated up to a point where it was hard to hold and also caused the pencil to warp and melt. Extremely dangerous product.

Tried to contact the company via email, yet to receive any response. Tried to phone the company too, and no answer, and the line appears to be dead.

I have since taken the item to Apple, and they have confirmed it was a fake product. Extremely dangerous product.