Ips Pharma Avis 48

IPS in terms of customer service is very good . Helpful & Polite . They call you if there is a delay in ordering , which you are warned of if you are ordering a flower that IPs has to order first .

Delivery is next day . Consistently .

Sometimes I take a gamble & order a strain that I haven’t watched reviews on .
The weed arrives dead & way too dry .

Obtaining a refund is impossible .
IPs don’t grow the flower but only distribute but in the future I hope patients are refunded .

You tube / med bud reviews are very important for medical cannabis patients to watch first & research .

On a positive tip, there is a lot of good goin on . Prices are cheaper & the strains are arriving fresher . £65 for lemon diesel fritter by high greens was cheap & very good in flavour & effects .

London marker by green karat arrived moist , strong & tasty . 10/10

IPs do deserve praise were due .

Over the phone . The staff are willing to listen & are professional in how they conduct themselves .

I have been using IPS PHARMA for approximately 2 1/2 years now and I think they are fantastic,from customer service to delivery of medication,always quick to resolve any issues and as long as you are polite they will go above and beyond for you.My recent praise is for Zyed and the pharmacy manager who sorted out a payment issue I was having with the Integro App late on a Friday afternoon and medication was delivered next day.
KEEP UP THE GREAT WORK EVERYONE AT IPS!!!!!

I have found them extremely easy to deal with and always able to answer any questions :)

Absolutely amazing service provided every single time with IPS, can’t fault them one bit! They have even gone above and beyond in a few separate occasions to which you wouldn’t get else where I doubt! Highly recommend 10/10!!

There are a lot of other pharmacies around right now but IPS has always been my 1st choice & Wil remain so.. If any issues arraise they are more than willing to help & resolve any hiccup. Great service = Happy content patient.

The quality of the oils is superb – they clearly put a lot of time, effort and research expertise into creating such excellent products.

Very highly recommended!

This company is hard work. I'm on my 2nd rewrite due to out of stock products (that's my 3rd attempted prescription). They have had my latest prescription for 4 days already and now want to charge me for a split delivery as one of my two products needs to be ordered. I was told i didn't pay the split delivery fee when i did, but i paid at 9pm so i missed the 6pm closure cut off, adding yet another days delay to my order. The are not exactly bending over backwards to put the patient experience first. Given the delays and multiple rewrites - you may have thought they would waive the split delivery fee and just send me my meds asap. You cannot call and speak directly anymore, rather a receptionist takes your details and tells you someone will call back. They do call back but it's inconvenient as you are then just left tied to your phone waiting. I've been trying for 2-3 weeks now to obtain my prescription. Very fed up!!

Had some admin issues but sorted out by Krisha who provided brilliant service

Has really gone down now you cant just phone to pay for meds a random number will call and ask for your card details Integro deny they have been told about this but the last three orders i have had to hand over my card details to a random number and a random person.

my order of the 31st march 2026 has never arrived was never even sent i called to be told they would call back
nobody called back
integro said they would chase my order and then never emailed me back this is starting to feel more & more like a scam with dodgy links & apps that dont work random folks asking for your credit card numbers & zero support from ips or integro when your order goes missing

Sat for over two hours on the phone today was assured my prescription would be here today and nothing my post has been another two hours siting on the phone . They blame integro for systems shutting down at weekend but we are now on Tuesday I am furious £150 order disgusting also been charged for postage for first prescription and told to contact integro am done with this

Had a few orders from them, they're one of my top choices if something is available at multiple pharmacies, IPS is always fast.

I had a case where something was seemingly in stock but it wasn't which added 3 days to my order but that's about all the complaints I can have.

Very good business

I have had a few hiccups, but mostly due to 3rd party logistics. I have been very satisfied with the service I have received from IPS. A very efficient operation.

Extremely helpful and professional. They took the time to explain everything clearly, answered all my questions, and made sure I understood everything. Their friendly attitude and knowledge made the whole experience smooth and reassuring. Excellent service a real credit to IPS

Very helpful and accommodating. 100% recommend IPS.

I have been with IPS for nearly 4 years now, they have always been very professional.
If there’s ever a problem, they are good at helping solve it for you. Always a pleasure to deal with.

Amazing pharmacy the staff was very sweet and professional

I want to specifically thank Abrar Ali.
From my personal experience IPS Pharmacy is one of the best pharmacies I’ve dealt with. Abrar was professional, helpful, and she’s always willing to explain everything clearly and made sure I got exactly what I needed and was very kind. Every company should have more people like her. Highly recommended this pharmacy

I do not usually leave reviews but honestly this time it deserves one, Abrar was extremely helpful in assisting me and handled all matters very professionally, definitely would recommend !