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À propos de l'entreprise

  1. Magasin de vêtements pour femmes

Écrit par l'entreprise

Iris & Nora is an online boutique for women who believe comfort and style belong together. We curate elegant dresses and sandals made with quality and intention, the kind of pieces you reach for again and again. Easy to shop, welcoming in sizing, and fairly priced, with a customer care team that answers within 24 hours and always tries to make things right. We're so glad you found us.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(12)

12 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Deceptive & Fraudulent Business practices

The items I ordered overalls are very poor quality and not as advertised. I ordered 1 size smaller (small) that the website recommended (medium)and they are still too large. I ask for a return and refund and the response was to pay more shipping and order something else and kerp the merchandise (what Am I going to do with this). No not going to spend anymore money on their website. The website claims its a online boutique from Austiin TX. But than it shipped international. Now they claim it will be too expensive to ship back to China, where they did not disclose it was coming from there.
This a a fraudulent and deceptive business do not buy from there!!!

24 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Happy with my sweater

Love the relaxed shape and chunky stitching. Support answered my care question, and shipping was on time. Basic packaging, but everything arrived clean and dry.

3 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Finally a dress with the right shape

I wanted something for dinner out that didn’t feel overly dressy. This dress from the online shop turned out to be a good choice. The waist sits comfortably, the skirt moves nicely, and the lining doesn’t bunch up. I emailed a question about the measurements and got a useful response the next morning. Shipping took eight days, which was within the estimate. It came folded in a simple protective bag and needed a little steaming.

25 août 2026
Avis spontané
Noté 1 sur 5 étoiles

My order took upwards of a month to…

My order took upwards of a month to arrive. One reason for the delay was for a quality control check. I can’t imagine that what I received was after a quality check!
I ordered a grey jumpsuit. It is brown. The material feels almost like plastic and the fit is awful.
Customer service has responded promptly to my three emails. However, the BEST option when I said I wanted to return it and get a refund was to pay another $9.95 for S & H for my new item which I would get a “credit” for (at 30% of what I already spent).
Nope. Not spending another dime. The fact that I would have to spend upwards of nearly $30 to return it to China and this could take weeks and even more issues…hard lesson learned. More shopping locally for me vs. shopping for “deals” online.

23 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Cheap quality very unhappy

The product I received was extremely low quality not at all what I was expecting. their return process for a full refund makes me ship it to China so they are obviously not located in Austin, Texas, as they say on the website. I did not want to do an exchange for an additional $9.95 of shipping to get another cheap product which was one option. The second option was to receive a 30% refund which I chose and donate the item to charity. getting a full refund seemed impossible because it would have to be shipped by me to China. I’m a very unsatisfied customer. Do not buy from this website.

15 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you for taking the time to share this, and we apologize it fell short. We would really like to put it right. Please send us the details at irisandnora-austin.com/pages/feedback and we will look into it right away.

Noté 1 sur 5 étoiles

I ordered overalls from Iris & Nora

I ordered overalls from Iris & Nora. They did not fit & fabric was silky, awful for overalls. I requested refund immediately. They offered me other options. For a full refund I had to return to China & it is expensive and takes a long time. They push you getting a 30% refund & keeping item. So i get $15 and keep a crappy outfit to donate. They are not worth ordering from.

11 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you for taking the time to share this, and we apologize it fell short. We would really like to put it right. Please send us the details at irisandnora-austin.com/pages/feedback and we will look into it right away.

Noté 5 sur 5 étoiles

This was a gift and she loved it just…

This was a gift and she loved it just as we loved the other 2 we bought for ourselves,

12 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you so much, Becky. We love hearing it was such a hit as a gift, and that you have come back to it more than once for yourself too. Enjoy.

Noté 4 sur 5 étoiles

Cool Dress

Delivery was slow. The dress is cool against the summer heat. The material is thin and I will want to wear a slip under it. It is very comfortable.

16 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you, Gail. We're so glad the dress has kept you cool through the summer heat and that you're finding it comfortable to wear. Enjoy.

Noté 4 sur 5 étoiles

These items are cute but the fabric…

These items are cute but the fabric they are made of are not what I expected. Fit was good and colors are vibrant as shown.

15 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you, JoLynn. We're delighted the fit was so good and that the colors came through just as vibrant as shown. Enjoy.

Noté 5 sur 5 étoiles

Was wondering how it would look since…

Was wondering how it would look since oversized, but received many compliments when I wore it. My husband loved it. You should know I am 75

16 septembre 2026
Avis spontané
Logo de Iris & Nora

Réponse de Iris & Nora

Thank you, Peggy. We love that it won over so many compliments, and hearing your husband loved it too is wonderful. Enjoy wearing it.

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