iRobot Avis 

I’m absolutely delighted with my iRobot Roomba! It has made my daily life so much easier and keeps my home beautifully clean with minimal effort. I’m genuinely impressed with how well it works and how convenient it is. I’m very happy with my purchase and would definitely recommend iRobot Roomba to anyone looking for a reliable and helpful little home assistant.

Refer a friend is a CON… I bought 2 Roomba 705s ( which are excellent), and a friend bought one on referral. I immediately received the £20 referral code. When it tried to use it, it isn’t accepted AND on reading the very small print it can’t be used with any of their on- going other discounts. Customer service are non-contactable, so basically it’s a pure time-wasting scam!

The stars in this review are PURELY for 'PETE' at Customer Service, who was EXCELLENT. The only reason I didn't give him all 5 stars is that 'Burchin' was so incredibly UNhelpful!

I had tech issues, Burchin repeatedly asked for pictures of the same thing, which I sent dutifully. ONLY to be asked for MORE. I know when someone is wasting my time and Burchin was wasting my time.

I then called and spoke to PETE who was FABULOUS! Sent me a new part and resolved the problem.

In the past Svetoslav was also very helpful.
Pete: massive thumbs UP!
Burchin: useless.

This company is a sham. Their product stopped working and they do absolutely nothing to accept responsibility for their product. And refund the money and organise a return of the product to them for a refund. They send you endless streams of messages from their customer care system, asking you for so many documents, screen grabs, photographs, everything you could possibly imagine to weigh you down so you drive yourself mad. It takes longer to create and send these documents than they can possibly replenish you with for the refund cost in your time and money. Stay clear of this company, their products are useless. They’re connectivity of the item on Wi-Fi is bad. They blame you on your equipment, not their failed machine no longer communicate with your fully working wifi system. Utterly ridiculous when every other item in your house works perfectly.

Customer service is awful. Difficult to contact , long form to complete then want to charge to put me through. Not recommend.

Purchased a Plus 505 combo just over a year ago. Initially everything worked as expected, however it developed a fault where it keeps thinking it's stuck on a step edge when it's not.

The customer service and returns process is terrible, 4 days per email reply and constant let's do a slight deviation of resetting it and hope it works now. Still no resolution and it looks like I will have to start a chargeback as they are clearly trying to avoid sorting a replacement.

Absolutely terrible experience, I would avoid this company like the plague.

Tip: once installed, leave it alone! I reset the 705vac to factory settings and after that the vacuum cleaner stopped working completely. Some un-customer-oriented iRobot employee thought they were being clever by putting the QR code, which allows you to easily reinstall the vacuum cleaner, on the box. Of course, you throw that box away!! iRobot can't even send you a new QR code anymore. How pathetic. After spending 1.5 hours on the line with the helpdesk, who by the way gave no better advice than using ChatGP, the vacuum cleaner still didn't work. The emails from the helpdesk were incredibly annoying, in which they kept stating they would close the complaint if you didn't respond. Eventually, I reinstalled the iRobot myself using another iPhone. This only went well on the 6th attempt, though. Now it works again, though manually not via the app. In other words, it is worthless to ever reinstall the iRobot. Once it's working, leave it alone is my advice. By the way, I won't be buying another iRobot. Getting the iRobot working again cost me at least 8 hours and a huge amount of frustration. And what do you expect as compensation for all of this? I received standard emails from iRobot saying they were glad the complaint had been resolved. Too stingy to even give me a few vacuum cleaner bags, for example, as compensation for all the misery. This company is so not customer-oriented. Truly amateurish. And that idiot who came up with the idea to print the QR code on the box should be fired immediately.

I am incredibly frustrated and disappointed with iRobot.

I purchased a Roomba Combo j7+ in November 2023. Within a relatively short time, it started having problems. It was sent for repair twice, without the issues being properly resolved. Eventually, iRobot replaced it with a cheaper model, the Roomba Plus 505 Combo.

Unfortunately, the replacement didn't last either. After around a month it started repeatedly going offline, and after approximately two months, following the first dust-bag change, it stopped recognising the bag altogether. I only use genuine iRobot accessories purchased directly from iRobot, so this is clearly not a third-party accessory issue.

The result? My Roomba has now been sitting unused for around five months.

What frustrates me most is that I have spent an enormous amount of time dealing with customer service, explaining the same problems repeatedly, only to end up exactly where I started: without a working vacuum.

At this point, I have completely lost faith in iRobot. I don't expect anything from the company anymore — I just want to share my experience because I genuinely regret purchasing this product.

I bought a robot vacuum to clean my home, not to serve as an expensive piece of decoration.

Very disappointing experience from a company I expected much more from. No wonder they went bankrupt.

The Roomba 705 is a significant disappointment. We were looking forward to this product and it performed badly and leaked all over the floor consistently when cleaning itself. Customer support suggested that parts (Seals) were required which weren't sent from factory. Customer service were polite and helpful but only when they respond. Will likely explore options to return.

Terrible product. Constant problems, requires maintenance every time you use it and when it eventually works it doesn't clean very well.

Terrible product and non existent customer service. Constantly delay and fob you off. DO NOT PURCHASE ONE. Be warned. It isn’t fit for purpose and certainly isn’t good for pets. Item leaks all over floor and constantly in fault mode.

Extremely Disappointing – Faulty Robot and Non-Existent Support
I used to be a huge iRobot fan and loyal customer. My first Roomba was excellent — it worked perfectly for years. I recommended the brand to everyone: family, friends, and even strangers in stores who were debating which robot vacuum to buy. I genuinely believed in the product.
Unfortunately, my most recent purchase has turned into a nightmare. The robot stopped charging within the first year. I was asked to send it back for repair, which I did. It was fixed and returned to me, but the problems continued. Now it charges but does not work at all. It also makes a horrendous noise when trying to start up.
I contacted customer service again. The representative asked me to send it back once more. I explained that it had only just been returned, that it’s not a small item to keep shipping back and forth, and that I had just had an operation and am still recovering. She said she would open another ticket and that I should wait. That was the last I heard.
For a company with such a strong reputation, this level of repeated product failure combined with zero follow-up support is ridiculous. This robot has been nothing but a waste of my time and space.
I’m very disappointed. I hope iRobot steps up and resolves this properly

My robot broke down a few months after purchase, well within the warranty period and 6 weeks later it seems as far away from being fixed as ever. Customer service take a week or more to answer any emails want mor photos, more info, then finally say it needs to be sent to them to be checked- no suggestion they supply packaging and not even sure they don't expect me to pay for the shipping. I query that and-surprise- silence for the last week. Product might be good (when it works) customer service is appalling.

Purchased 18 months ago and nothing but hassle. Constant faults on app saying bin is full when it has been emptied. Water tank needs filling, it is full etc.
We set the robot to clean the kitchen one day and the cable sparked. The machine no longer works and smells. We have contacted the manufacturer numerous times and received inappropriate responses as in “it’s the way we have plugged it in.”
This has continued for months without a viable solution to get the machine working, although it is still under warranty. Don’t buy this product. It cost a lot of money and never really worked properly and customer care is nonexistent.

Bought a vacuum/mop combi and it never worked properly. It came up with an error message every time I tried to use the mop function and never completed a full vacuum / mop of my flat without developing an error. Three months after purchase I received an email saying an error had been found with the model of Roomba I had bought - I was given a link to fill out my address to be sent a repair kit. The repair kit never arrived. Couldn’t get through to anyone on the phone. Got a response on email asking for proof of purchase even though they had reached out to me to tell me I had a faulty product! Eventually they agreed to look at it if I sent back the Roomba at my own cost, which I did. They refused to refund me for the faulty product and instead offered a replacement. They weren’t able to offer a like for like replacement as the black model had sold out but still refused a refund. Have now been emailing with iRobot for over 2 months to try to get a refund and they just say they are looking into it. Will now escalate through UK Trading Standards and other public avenues. Avoid it this company at all costs.

How I wish I had read the abysmal reviews here about Irobot before I purchased their product. My experience resonates with so many of the negative comments here.
There were multiple issues with my robot puchased in May 2024 and in March 2026 they accepted it was not functional and offered a different model robot which I accepted. This also had multiple problems and eventually I was advised the location for the base unit was not suitable though it complied with their published advice for the previous robot. They also said it would not work on dark floors though again this was not stated when I made my original purchase. So I have wasted £800 on a non functioning robot which did not work well before the 2 year warranty expired in May 2026. I agree with the comments about abysmal customer service, slow responses which don’t solve anything and use up your warranty time. I completely agree with the advice not to purchase anything from this company.

I haven't given 5 stars only because we experienced a few technical issues with our robot. That said, the customer service has been outstanding throughout—always helpful, responsive and reassuring. Despite the occasional technical hiccup, I wouldn't hesitate to buy from iRobot again because I'm confident that, whatever the issue, they'll do their best to resolve it quickly and professionally.

After a month I have still not received my order which was lost in transit, most likely stolen by the courier who could not provide proof of delivery. Despite countless messages and calls to customer service I am just being fobbed off with ‘we are looking into it’ rather than just sending a replacement. Massively regret ordering from this company now.

Was having issues with an old account and both their website and app being broken once I logged in, customer service was less and useless clearly just trying to kick the can down the road with useless suggestions. I have since made a Right to Erasure Request under GDP.

I recommand people avoid using this company!