Irwinsplumbing Avis 44

I thought I had enough trust in the industry to comfortably call a plumber from Irwin’s Plumbing to fix our hot water issue but this experience completely destroyed any trust I had in tradespeople providing a genuine and honest service. Instead of feeling like a customer needing help, my partner was made to feel like prey.

The plumber had attended for 5 minutes before providing my partner with a quotation of over $600 to run some apparent testing, 30 minutes into that testing he then gave my partner a quote for over $6000 for a replacement of our hot water system. He was extremely pushy and provided us with no transparency and still charged us over $600 with no real repair works carried out.

I strongly recommend anyone considering this company get multiple opinions before agreeing to anything.

On time. Pleasant manner. Quotes made clear. Job completed promptly. Other possible work highlighted.

Great service, clear with the scope of work.

Very friendly, and polite, clear with the works to be done. Very happy

Very prompt service. Quotes up front. Service done same day...Helpful and reliable plumber.. Thanks

Ryan attended the job on 12 May 2026 . The work was done promptly. Pleased with the results. Ryan is a great advertisement for Irwin's.
Scott.

Good communication and efficient

Very friendly. Very fast. Will definitely recommend Irwin's

I had a very disappointing experience with Irwins. I was quoted an extremely high price of $7,000 for work that I later had completed elsewhere for just $600. During the quote, they were quite rude, pushy, and made me feel uncomfortable, especially as I was alone at the time. I found their approach unprofessional and lacking respect. Based on my experience, I would be cautious, as the pricing seemed excessive and the sales tactics felt very pressured.

Flexible with timings which was appreciated, fixed the job and explained clearly what the issue was

Great call out service, quick, timely and polite. Well recommended and will use again. Brilliant company

Very friendly, punctual and professional. Bonus point for patting my dog. Thanks Tyler

Excellent service from the guy who came out, will ise irwins plumbibg again!

Jn 301503

Communication over the phone was great, Quote and Service was very transparent. Professional workmanship such a friendly guy. will highly recommend and will be using their services again.

Great friendly service. Good clean job done .
Thank you

Oh, look! Irwin's is bombing this site with fake reviews! Another demonstration of Irwin's Plumbing being a dishonest operation. If you dont want to be over-charged, avoid this shonky outfit. They charged my elderly mother almost $1300 to change a basic mixer tap. They were at the home for under 30 mins. they told her she needed a $13 000 plumbing job due to supposed tree roots in a section of pipe. Yeh right. They offered a full refund when I complained but then refused to follow through without having a verbal discussion with me. I had stipulated all correspondence in writing. Irwin's provided vague and unconvincing reasons why they could not refund without talking to me - all flimsy reasons that were veiled as 'customer care' and such nonsense but would have likely instead been a request to remove my public Facebook post about them or sign a non-disclosure agreement. Like hell, Irwin's, Im not as stupid as your business is without ethics. I suggest you google Irwin's Plumbing and my Facebook post on Exposing Dodgy Builders and Trades and read the 400+ comments about their unscrupulous over-charging for yourself before you make the mistake of engaging these crooks.

In response to your further waffle about 'constructive communication'. It is you being obstructive, in fact. Insisting we have a verbal conversation when you have failed to provide a reason for this being necessary is blackmail. You are withholding the refund you promised because I have asked for everything in writing. Please ask away whatever it is you need to know. Explain exactly what you require in writing and I am more than happy to correspond with you in writing. You are also free to 'investigate' the over-charging without a verbal discussion. It's simple: You changed a mixer tap and charged my mother well over $1200. you were there around 20 mins. You have had ample time to 'investigate'. What did your 'investigation' reveal? The public comments on my post revealed to me that you are dishonest highway robbers. Please do tell me though what your investigation determined. I will also add that despite asking for an invoice with a detailed breakdown of labour and materials, you have also failed to provide one. Instead of fixating on having a nice little chat with me, how about instead you provide the invoice I requested and refund my mother's money like you promised. If you were genuine, you would not continue to withhold the refund because I am asking you to communicate with me only in writing. The 'appropriate channels' are in writing. I have sent you two emails on 4 May and 5 May to which you have not responded. So you are ingoring me and failing to communicate with me via the 'appropriate channels'. Dont try to gaslight me with your high-horse fake words. Do you adhere to your legal obligations, or are they optional? I ask for more than one reason, but I will give you this much for now: You are in breach of the law due to your failure to provide me with an itemised invoice within 7 days of me requesting it. Leaving you this review is only the first step I am taking.

Very throughly went through all our concerns and gave good feedback on what our options were.

TD came out and helped with a blocked drain and was extremely efficient and helpful. 10/10 service. Job number: 500289

Work was completed fabulous and efficient. Recommend to everyone.

Quoted over 8x the amount of another plumber today. Sent the quote through to multiple of my plumbers from work and they laughed at the dollar figure. I wonder how many poor people get
Ripped off. Pull your heads and do the right thing. 10k for a days work 😂

Edit : had a plumber and an apprentice complete the job this morning. Mains re run and tied in. 8am - 11.45 am. Job finished and back to full operations. And literally 1/8 of the price. Can you explain to me how you were justifying your original quote of 12k then with “ a discount “ down to Around 10k for that volume of work? Clearly you are contracting out these jobs but I can’t sit back and let you just take advantage of people with ridiculous quotes.