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A perfect and beautiful personalized product with fantastic communication throughout! Highly recommended!
Réponse de Isabelle Home & Lifestyle
Hi Lisa! Thank you so much for such a compliment. I'm glad that you like it ... Enjoy it! :)
Ordered a journal. Journal arrived with stains and a green mark. Reached out to customer service and they told me they could not accept a return with the bubble wrap taken off? Which obviously when the package arrived I took the wrapping off to see it….? Responded and never headers back regarding replacement or refund. Was told to “wipe it with a damp cloth” and see if it works.
Réponse de Isabelle Home & Lifestyle
Hi Meghan, we are sorry for your frustration. The bubble wrap is the second layer of protection we add to the books. The book comes sealed with a transparent wrapping film before anything. Unfortunately, based on the pictures you sent us, that transparent wrapping film has been taken off, and the book had stains all over the cover, so we can't accept it back in those conditions.
We aim to provide the best service to all our customers, and as you can see from the other reviews, your negative experience was indeed an exception.
We learn from each situation, so we will work internally to make the return process clearer and more transparent for everyone. Please accept my heartfelt apologies in the meantime.
Réponse de Isabelle Home & Lifestyle
Hi Tammy! Im glad to hear that! Thanks for helping us out! :)
High quality service and high quality candle! Shipping was lightning fast to boot. Egyptian Myths has an amazing throw, my friend is in love with it.
Réponse de Isabelle Home & Lifestyle
Thanks, Suzie for sharing your experience. We appreciate your order and trust!. :)
Bought these candles for my son’s wedding - we are so in love with them!!! Very high quality and they got here fast.
Candles are very high quality was very pleased ! Will buy again. Cliff coast smells awesome recommend.
Réponse de Isabelle Home & Lifestyle
Hi Nick! thank you so much for your support!!
The candles I purchased from Isabelle Candles were cliff coast and Fig. They both have very natural welcoming scents that OUTLASTED two three-wick candles from Bath and Body works! I am sticking to it Isabelle Candles for good because i love candles around my home. Try the fig spray too! It smells like Christmas if Christmas had a smell!
Réponse de Isabelle Home & Lifestyle
Hi Brandie! thank you so much for your support!!
Wonderful product and great customer service!
Réponse de Isabelle Home & Lifestyle
Hi Dana! thank you so much for your support!!
Wow, I can smell it as soon as I opened the box! You can’t go wrong with any of her scents ( I bought a mix of 4) and the smell fills the room, yet not too overpowering! My favorite was White Tea. Fast shipping and packaged beautifully.Will be ordering again!
Réponse de Isabelle Home & Lifestyle
Thanks, Lucia for sharing your experience. We appreciate your orders and trust!.
Love the new limited edition scents in Amaranthine Lavender and Himalayan Fir. Both of them are fragrant. I can smell the scent from 5 ft away by just having the lid off without lighting them. Himalayan Fir is definitely tied for favorite scent with Fig Blossom so I hope it's here to stay. All these candles burn so evenly and I love the flickering sounds of the wood wick.
Réponse de Isabelle Home & Lifestyle
Hi Kelly, thank you so much for your review! We really appreciate your support!! Enjoy our products!
I saw an Isabelle candle on Instagram in a post by an interior designer. I tracked the brand down and I'm so glad I did! I ordered fig blossom, Egyptian myths and queen’s garden. They all smell amazing, but queen’s garden is my favorite. Queen’s garden has an incredibly appealing floral scent. The candle puts off enough scent to be smelled in multiple rooms. I’ve tried expensive candles and Isabelle candles are comparable in quality. Very pleased with the high quality and fast shipping! I intend to order more.
Réponse de Isabelle Home & Lifestyle
Hi Heather, thank you so much for your review! We are glad you enjoy our products!
It’s my first time ordering and I must say that I love sweet spice. It’s amazing!
Réponse de Isabelle Home & Lifestyle
Thank you Jazmin! We are glad you love it!
Amazing scent! I've been burning it for several days, and it's still very full. Packaging is super cute. Seller had super fast responses to my questions and shipping! I cant wait to order more!!
Réponse de Isabelle Home & Lifestyle
Thanks! for support us!!
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