Isclinical Avis 

I am extremely disappointed. I never had this kind of experience with any brand — especially not one that positions itself as premium skincare.

First, my order was not shipped for over a week. I contacted customer service by email and received no response.

Second, when the package finally arrived, the most expensive product was missing. I reached out again — first by email, then another follow-up a few days later. When I still received no reply, I tried calling. No one answered. I left a voicemail — still no response.

Delayed shipping, missing items, and complete absence of customer support is unacceptable, particularly for a brand operating at this price point. I have been a loyal customer for over a year, which makes this experience even more disappointing.

Now I have to go through dispute and stress just to resolve an issue that should have been handled by basic customer service.

IS Clinical — you fell far below any reasonable standard of professional business practice. Shame.

I have purchased this before when there were 5 powder capsules for the same money as it selling for now.
When my new order arrived last week I noticed it was boxed with 2 which makes it too expensive. It is misleading that the picture on the advert shows 5 powder capsules but customer services now say that is to show 5 shades. Not good enough. I paid to return the same day and still waiting for the refund. I emailed customer services yesterday and I sent proof of posting last week and still nothing and I feel very let down as I am retired and I am on fixed income and the company Harper Grace who send the items have not been helpful.

Expensive but so worth it. Packaging is great and delivery is always quick. Love their products; just wish they had more % off deals.

Excellent serums that really work.