Istore Avis 50

I made a series of mistakes with regards to purchasing the magic mouse. Firstly, I regretted not taking the time to review it online before making the purchase. Secondly, I made the error of buying it from the iStore. Lastly, I made the mistake of choosing the black variant of the mouse.

Here's my advice for you:

1. Don't buy the magic mouse, watch the reviews and you will see why.
2. If you are going to buy the magic mouse, buy it from Takealot as they have a reasonable return policy. I bought the mouse and tried to return it within half a day and they wanted to charge me 20% of the purchase price for removing the plastic. Takealot will take it back no questions asked and charge Apple for it.
3. Again, if you must buy the magic mouse, rather buy the white one. Besides the colour it is exactly the same and costs a few hundred rand less.

iStore Gateway
I have to say for a premium brand (at premium prices) the service we received on Saturday afternoon was FAR from premium.

It took almost 2.5 hours just to purchase a new laptop from them. The first sales lady, I believe her name was Letitia, who helped us got everything done and approved and sorted in the first half an hour, she then left as it was the end of her shift (although all that was left to do was fingerprints and to pay the R250 initiation fee). We were then handed over to another lady (a iStore technician who's operator ID on the slip is PriMoo) who then continued with what should have been a simple loading of Fingerprints and paying the initiation fee but turned into a nightmare of a 2 hour delay.

After something going wrong and then having to reload everything a few times we were then told about 2 hours into the whole thing that we would need to come back the next day when the first lady we were dealing with was back. I quickly explained that was not going to happen as we had been there for almost 2 hours and we were told after half an hour everything was sorted and approved. I was then told that it was too bad, and I would have to come back tomorrow. Once I eventually threw my toys out the cot and asked to speak to the most senior person in the store (which by the way I didn't get to ever speak to even though asking a few times) they came back with a solution and managed to sort it out. Oh and then thereafter just to pay the R250 initiation fee took another half an hour because the lady had to keep asking other people for help. During this time we watched numerous other people buy numerous things... oh and not to mention the gentleman who kept having to step in and assist (who also mentioned he didn't want to get involved because it was the end of his shift soon) who eventually started to ignore me when I asked questions...

I am appalled, and don't believe that when you are spending exorbitant amounts on a premium high end product this is the service you should receive.

Oh and just to top it all off, the lady repeatedly blamed the machine she was working on for being slow and not working, an Apple laptop which she is meant to be selling as the best of the best...

Honestly really disappointed. Something that was meant to be an exciting start to a new opportunity turned into a nightmare and left an exceptionally bitter taste. Oh and thanks we then had to pay for the expensive parking because of your staffs incompetence....

Perhaps look at either another iStore or a different brand to purchase from if you are looking for quality and premium service and expertise.

Ordered an Apple Watch 8 online from iStore, which was supposedly dispatched the very next day... WELL, MORE THAN A WEEK LATER, NO DELIVERY, NO COMMUNICATION, THE SUPPOSED COURIER (COURIERIT) HAS GONE MIA, ISTORE, APPLE INC., THE SUPPOSED PACKER/DISPATCHER (SOME SORT OF "CORE" WHATEVER SOMEWHERE IN BOKSBURG OF ALL PLACES, HAVE ALL GONE TO GROUND. NOT EVEN SURE IF THE PRODUCT THEY ARE PEDDLING ACTUALLY EXISTS AT ALL. APPAULING "SERVICE" FROM THIS "PREMIUM" BRAND. SIMPLY DISGUSTING!!!!!!!!!!!!!!!!

I went in yesterday to do an upgrade on my Vodacom contract and get a new iPad. I have to say that I have not received such good service for a long time. This was the Cavendish Square branch and they were superb, friendly, helpful quick and knew exactly what to do a credit to the organization I can’t recall the name of the gentleman who helped me, and he certainly should be patted on the back by the istore

oh terrible.. left a sour taste in my mouth cause was my 1st time trying Apple products..Is it just in the name? Never experienced such horrible service. They dont have a system so no one knows whose next. No one wants to help especially if you the wrong colour aswell, every consultant you speak to just tells you to wait for person X to call you. I was there for 3.5 hours bellieve it or not.

And of cause that wasnt enough , try istore inSure underwritters, pathetic, been back and forth for 2 months still not onboarded for insurance. I regret anything istore never again

Was in the menlyn store the other day and I stood there for around 20 minutes before someone helped me. All the staff and the manager just stood around the one table and they just looked at me as if I wasn’t there. 4 staff members helped one customer. Just avoid the Menlyn store completely. The service is so bad there.

Even though I love Apple products, unfortunately, the customer service at iStore Menlyn is not great... I received great service at the Trade-In department but while browsing at the tech before making a purchase, we almost waited 20 minutes before someone on the floor assisted.

I recently did a contract upgrade through the istore to my ISP, thinking that they only deal with Apple devices that my phone will be received much faster than it should be, although I was wrong. My application was accepted and my ISP did upgrade my contract, also paid the application fee, although it’s been 5 solid days till my contract had been successful approved and I have still not received my device.

Emails being continuously ignored
False tracking parcel numbers

I did phone istore and they are currently sending my device through to me now, which I will receive again another days wait as “they courier company was having a problem”

Honestly changed my views towards the istore.

Please beware when upgrading through the Istore.

The service I recieved at the iStore in Menlyn was very bad. They don't give me full information and they expected me to pay for services that I didn't
even receive. Something that could have been avoided if I had been told everything. I really love their products but I am never setting foot at the Menlyn istore