IT REMARKETING Lietuva Avis 

Réponse de IT REMARKETING Lietuva

27 févr. 2025

Dear Client,

Thank you for leaving your review. We are sorry that the order fulfillment process did not meet your expectations.

We would like to clarify that the order was placed in our Polish online store, where we only provide the expected delivery date, however, after placing the order, the Customer receives information that the order processing time is from 2 to 4 business days. In no case did you receive any information about the next day shipping guarantee.

The ordered computer was shipped on February 27, in line with the expected delivery date. Information about parcel tracking was automatically sent to the e-mail address provided in the order immediately after it was placed. If the message didn't arrive in your inbox, it may have ended up in your "Spam" or "Offers" folder.

We care about the highest standard of customer service, so we regret if our telephone contact did not meet your expectations. If you still have difficulty accessing order status information, please contact our customer service team directly by email.

Best regards,
Customer Service
IT REMARKETING

Réponse de IT REMARKETING Lietuva

7 févr. 2025

Good morning,

Our correspondence shows that for two days we have been waiting for you to provide us with a date for collecting the equipment by courier at our expense. Perhaps our messages end up in your SPAM folder.

Please let us know at a time convenient for you so that we can arrange collection and solve the problem as soon as possible.

Best regards,
Customer service
IT REMARKETING

Réponse de IT REMARKETING Lietuva

14 janv. 2025

Labas rytas,

Labai ačiū, kad palikote savo nuomonę. Pristatymo statuso duomenimis, sausio 13 d. 9:58 kurjeris bandė pristatyti siuntą, tačiau siunta nebuvo pristatyta dėl atsisakymo priimti siuntą.

Labas rytas,

Labai ačiū, kad palikote savo nuomonę. Pristatymo būklės duomenimis, sausio 13 d. 9:58 kurjeris bandė pristatyti siuntą, tačiau siunta nebuvo pristatyta dėl atsisakymo priimti siuntą.

Būsime dėkingi už patikrinimą ir galimą reitingo pakeitimą.

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Good morning,

Thank you very much for leaving your opinion. According to delivery status data, on January 13 at 9:58 the courier tried to deliver the parcel, but the parcel was not delivered due to the refusal to accept the parcel.

We will be grateful for your inspection and possible change of rating.

Best regards,
Customer service
IT REMARKETING

Réponse de IT REMARKETING Lietuva

2 janv. 2025

Gerbiamas kliente,

Dėkojame, kad pasidalinote savo nuomone, ir apgailestaujame, kad užsakymo procesas neatitiko jūsų lūkesčių. Norime išsiaiškinti situaciją:

Gruodžio 19 dieną informavome, kad užsakymas atšauktas dėl prekės neprieinamumo. Per 11 minučių atsakėme į jūsų užklausą dėl šio modelio prieinamumo ateityje, paaiškindami, kad, deja, tuo metu neturėjome informacijos, ar produktas grįš į mūsų pasiūlymą.

Jei galime padėti išsirinkti kitą prekę ar suteikti papildomos informacijos, susisiekite su mumis – mielai padėsime.

Pagarbiai,
IT REMARKETING

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Dear Client,

Thank you for sharing your opinion and we are sorry that the ordering process did not meet your expectations. We want to clarify the situation:

On December 19, we informed you that the order was canceled due to product unavailability. Within 11 minutes, we responded to your inquiry regarding the future availability of this model, explaining that unfortunately we had no information at that time whether the product would return to our offer.

If we can help you choose a different product or provide additional information, please contact us - we will be happy to help.

Best regards,
IT REMARKETING