iTrip Avis 143

Do not use this company. Very unprofessional and their cancelation policy is shady at best.

DO NOT USE iTRIP!! If I could give zero stars I would. Prior to arrival, all calls were returned and promises were made. Once we arrived, all communications stopped. We called and texted with help requests to no avail. These folks are in waaaay over their heads!

We rented through itrip vacations steamboat springs and were completely ripped off! Do not rent from them!

We had a number of questions leading up to our reservation in Lake Travis and Heather (Director of Guest Services) was very responsive (and patient). The weekend was wonderful. Home was very clean and just as pictures suggested, we had a nice welcome gift waiting for us, and Heather checked in on us the day after arrival to make sure we'd gotten settled in.

Believe the reviews! We read them but decided to risk it anyway which was a poor choice. Company just about making money not about your well-being or reputation. Other agencies in these times are understanding and flexible. Despite contacting the company due to poor weather and asking for in part refund or even credit towards future booking they would rather we travel in -18 storm warnings with young children. Don’t book with these guys.

BOOKER BEWARE ...
I just cancelled my iTrip Vacations (Clearwater, FL office) rental via VRBO. The cancellation penalties area of the property and my post-booking "manage my booking" tab stated that the cancellation fees would be $250 up to a certain date - no asterisk or additional info. As that date approached, I made sure to cancel. Hidden somewhere in some part of an agreement document were the specifics of $250 OR 10% of the booking costs. That $250 fee doubled and then some. I believe this business is purposefully misleading the booking public. Look elsewhere.

I would use negative stars if I could
Total rip off company. Asked specifically about cancellation policy
Never answered question, just sent lots of Small print that had hidden fee
Whatever you do, do not book with any of these companies. Apparently a franchise for money hungry, dishonest people

Great customer service, great communication, easy checkin process. 5-stars

We just rented Las Brisas Unit 507 in Madeira Beach. We rescheduled our vacation thru ITRIP from the spring as a result of the Covid crisis. We paid $4500.00 to rent this condo. To say we have been disappointed with our condo and experience is an understatement. We did call the office and let them know our frustration.

To begin, the laundry room has a washer and dryer that was not only rusted but extremely dirty. The entire laundry room was disorganized and a mess. The washer shakes violently when you use it. In addition there was drywall missing above the electrical box and the fresh air vent or air conditioner vent was filthy.

Now, lets move on to the kitchen. The burners worked 50% of the time on the stove. There was a breakfast bar but no bar stools. Instead we had to use chairs from the dining room table. The upholstery on these chairs is ripped and shredded with the foam padding clearly visible. Just unacceptable. By the way, you need to leave instructions on how the operate the televisions and you may also want to check out the grills as only one of them worked.

Customer service at the ITRIP office was also an issue. My son in law called your office on Tuesday because he was having a to have a medical device shipped overnight, The person he spoke to at the office told him to have it delivered to your office and assured him they would call the minute it was delivered. They told him someone would be there to receive the delivery. On Wednesday, not hearing from anyone he called your office at 4:30. The person he spoke to said he was getting ready to call because the driver put a note on your door at 12:30 saying they tried to deliver but no one was there. Seriously. We had to drive to Fed Ex and wait hours for the package to get back, not that you may care, but pretty frustrating on your vacation. To summarize, we fully understand these units are individually owned, however we paid a premium price to you in order to guarantee a clean and modernized condo. So you fully understand, we have attached pictures to document our issues.

On a positive note, the ocean view and beach access is very nice. That being said, we will never use ITRIp to book a vacation again. By the way we Emailed ITRIP and no response.

They are a scam!!! Paid for rental, received verification and 4 days before arriving they emailed me and said they could not honor my rate due to it being wrong on the website!! Wanted more money out of me or said they would cancel my reservation!! Do not trust them!!!

At itrip I spoke to a woman by the name Liann Dimare. At first she sounded nice and professional but she is not! She doesn't return phone calls. Overall flaky. She also hosts homes on Airbnb . All over the place. Very disappointed. Wasted my time.

Worst experience ever. The manager seemed easily angered and lied on several occasions. I was constantly following up to make sure we were getting promised refunds, etc. during COVID. He even resorted to name calling. I would NEVER, EVER recommend this company to anyone!!

1. NO HOT WATER FOR ENTIRE STAY —-2. Zero $ refund and no credit at all! —3. Dirty pool they say the cleaned and a lot of bugs inside pool
—-4. They hide info and do not disclose all information on listing but wait till your there and paid and booked. —5. illegally withdrawing from my account 9 days later after the stay without providing any reason or info until i caught them by looking at my account. Then they said they were going to email me(this is after they have took the money out of my account). I wonder if I said nothing would they have tried to withdraw more money out of my account without notice!

On June 24th 2020 we arrived for my husbands birthday along with my 83 year old mother-n-law. Because of Covid we purchased all our groceries on our way down because we couldn’t take a chance with our mothers health. When we went to make dinner that was planned only to find the oven didn’t work. When we called the I trips representative indicated they were aware and it would be replaced after our departure. And offered us a $50 rebate. They did however go out and purchase us a toaster oven. But honestly nothing we had planned actually fit in that. Had they informed us of this ahead of time would have given us the opportunity to make some changes or even have them find us a different place to stay.
After all that they gave ME a bad guest review With a 2 star rating and said we left the place unclean! I am a VRBO owner myself and I always leave the place immaculate. This management company is extremely unprofessional.

Zero stars. Crooks outright. We had a booking for 16 people in Portland Oregon. New local ordnance states you can’t have gathering larger than 10.

The property manager refused to refund us, actually advised ways we can try and break the law.

My family used I trip through VRBO a few years ago and had no problems at all. But this year is different. We booked again with them and were suppose to be there in 2 weeks. I sent them an email because 1 Chicago is requiring anyone that flys in from Florida to quarantine for two weeks after you get here and 2 the state of Florida has had over 65,000 positive cases of coronavirus over the last 5 days and has now been named the new epicenter. Kevin from I trip said that it is to late to cancel your reservation and there is nothing he can do. Look I understand it is an inconvenience and the owners are losing out but all I would like to do is rebook our trip to a safer time.

My worst experience with a booking company. I booked a condo in Siesta Keys and due to CoVid-19 pandemic I requested to change the dates to 2021 instead, the company said they needed to contact the owner. After 2 weeks still no response, so I replied back and their response is I can use the credit until the end of 2020 or cancellation fee of $250. What a ripoff. I booked another condo with another reputable company and they allowed me to move my dates to 2021. DO NOT USE THEM!!!

Be careful when booking. I booked at one price and the next day the company called and raised the price by $1500. They did give me my deposit back but it's the old bait and switch....

iTrip is a great company that tries to provide excellent experiences for their guests.

Garbage company. Won't let you reschedule your trip even when the location is under an evacuation order and a state of emergency.