Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Voir plus
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Lisez les avis des autres
IVG is one of the fastest safest vaping sites I’ve ever received or used fast efficient delivery. They actually getting in contact with them. Haven’t got anything in so you’re advised well in advance... Voir plus
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Voir plus
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Coordonnées de contact
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Royaume-Uni
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excellent
722 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wrong orderer
I recently ordered some oil and tapped the wrong mg byt once i contacted them they sent me the right mg
1 juin 2026
I buy for my sister in a care home
I buy for my sister in a care home. I telephone your head office and Jade and a male colleague helped me through the online ordering service, nothing was too much for them. I was impressed with the customer service I received. I do not use the product myself so cannot give a review on it. Delivery excellent.
Catherine
29 mai 2026
Réponse de I Vape Great
Hello,
Thank you so much for your kind words! We’re delighted to hear that Jade and our team were able to help you through the online ordering process and that you found our service helpful. It’s wonderful to know your order was delivered promptly, and we truly appreciate you taking the time to share your experience.
Kind regards,
The IVG Team
Excellent service great vape easy to…
Excellent service great vape easy to use great flavours
4 juin 2026
Avis spontané
Thank you for my replacement vape
29 mai 2026
Great vapes and all ways turn up on…
Great vapes and all ways turn up on time often give out promo codes for next order
29 mai 2026
Professional and quick
I always have any issues dealt with quickly and I get dealt with professionalism. I don't vape any thing other than ivg
4 juin 2026
Avis spontané
Got all the information I needed in a…
Got all the information I needed in a clear and concise way on the website. Easy to purchase, fast delivery.
So far everything works fine.
29 mai 2026
Good quality and flavours .
29 mai 2026
Love using IVG for my vapes
Love using IVG for my vapes, great selection and reward programme
29 mai 2026
You resolve my issue customer service was very helpful and quickly
You resolve my issue very quickly
29 mai 2026
I had an issue and phoned customer…
I had an issue and phoned customer service great picked up straight away spoke to a lovely lady and within 5 minutes of my call I had notification my vape was on its way, delivered the next day. Service was professional, polite in fact best service I have ever received. Well done IVG fantastic.
28 mai 2026
Avis spontané
Réponse de I Vape Great
Hello Jane,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that our customer service team was able to resolve your issue quickly and efficiently. It's wonderful to know that the support you received was professional, polite, and made such a positive impression.
We'll be sure to pass your kind comments on to the team member who assisted you, they'll be thrilled to hear your feedback.
Thank you for choosing IVG, and we look forward to serving you again in the future!
Kind regards,
The IVG Team
These break so they are still disposable
The vapes are not built to last they break they either stop puffing or come up with all sorts of codes and never work again it's a huge shame but they are not a permanent vapes they are disposable because they break, when they work the flavours are great and the vape you get out of it is nice but they break every time sort your product out you obviously have not adapted them to be permanent vapes if they are breaking all the time not ul to code.
18 mai 2026
Avis spontané
Réponse de I Vape Great
Hello Colin,
Thank you for your feedback. We’re sorry to hear you’ve been experiencing issues with your device. We’d like to clarify that our products are reusable closed pod devices, not disposables, so they are designed for long term use.
It sounds like the device may be encountering a technical issue, and we’d love to help get it working properly. Please contact our customer service team at customercare@ivapegreat.com or via live chat, and we’ll troubleshoot the problem or arrange a replacement if necessary.
We appreciate your comments; they help us improve our products and ensure a better experience for all our customers.
Kind regards,
The IVG Team
An excellent response indeed to my…
An excellent response indeed to my problem charging my vapes. Jade was prompt, understanding and knowledgeable. A thank you to this lady.
18 mai 2026
Avis spontané
Réponse de I Vape Great
Hello,
Thank you for your wonderful 5-star review!
We're delighted to hear that Jade was able to assist you with your charging issue and provide the prompt, understanding, and knowledgeable support you needed. We will be sure to pass your kind words on to he, she'll be thrilled to receive your recognition.
Thank you for taking the time to share your experience, and for choosing IVG. We're always here if you need any further assistance.
Kind regards,
The IVG Team
The products are all good quality and a…
The products are all good quality and a great choice of flavours so there’s something for everyone! The efficiency of delivery and service is faultless so far and I haven’t smoked a cigarettes in 4 months which is a bonus.
14 mai 2026
Avis spontané
Réponse de I Vape Great
Hello Mark,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're enjoying the quality of our products and the wide range of flavours available. It's also great to know that our delivery and service have consistently met your expectations.
Most importantly, congratulations on being smoke free for 4 months, that's an incredible achievement, and we're thrilled to have been able to support you on your journey!
Thank you for choosing IVG and for taking the time to share your experience. We look forward to continuing to provide you with great products and service!
Kind regards,
The IVG Team
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