Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This product/service is fine if all is working well. Should you incur issues "Your on your own". My experience has lead me to remove myself from the ivie system. My reccomendation is to look elsewher... Voir plus
App downloaded and installed OK, but sadly, once opened would not show any information at all - just blank pages! Will give it a couple of days before reporting further. Did not appear to 'link' to my... Voir plus
L'entreprise a répondu
Was very impressed by the smooth painless setup. Of particular note, was the way I uploaded a PDF statement from my energy provider and everything was automatically setup by ivie. The signal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're on a mission to help you save energy for the things you love. At Chameleon Technology, we build ivie - a smart energy product designed to make understanding and reducing your home energy use ridiculously simple. We believe everyone deserves to take control of their energy bills without needing a PhD in physics or a smart home setup that costs thousands. Our flagship product, the ivie Bud, is a beautifully designed touchscreen in-home display that shows you exactly what your appliances are costing you in real-time. Plug it in, tap the screen, and instantly see whether that old fridge is the energy vampire you suspected it was. No engineer call-out needed, no complicated installation - just honest, live data that helps you make smarter choices about your energy use. Pair it with our free ivie app (rated 4.4 stars by over 1,400 users), and you unlock even more power. The app connects seamlessly to your smart meter, breaking down your energy use into categories, giving you personalised tips, and even rewarding you with points for saving energy that you can swap for raffle prizes. Our users save an average of 18% on their energy bills - not by freezing in the dark, but by understanding where their money is actually going and making small, intentional changes. But here's what drives us: we're not just about saving you money (though that's brilliant). We're about creating a more sustainable future, one household at a time. Every kilowatt-hour you save means less pressure on the grid, lower carbon emissions, and more resources left for the things that truly matter in life. When families can afford to heat their homes comfortably, run the washing machine without anxiety, or treat themselves to something special because their energy bills aren't astronomical - that's the impact we're working toward. We're building technology that's accessible, affordable, and actually works. No jargon, no greenwashing, no judgment - just tools that empower you to be part of the solution while keeping more money in your pocket. Save energy. Earn rewards. Make a difference. Together, we can create a future where energy works for everyone.
Coordonnées de contact
Central House, Beckwith Knowle, Otley Road, HG3 1UG, Harrogate , Royaume-Uni
- hello@ivie.co.uk
- ivie.co.uk
3,1
Moyen
114 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
EDF cannot connect to the IHD so it’s…
EDF cannot connect to the IHD so it’s not yet working ☹️
9 février 2026
Réponse de ivie
Hi Arthur, we’re sorry to hear you're having trouble connecting.
While the ivie Bud is designed to be a universal replacement, it relies on your energy supplier to 'join' it to your smart meter network.
We recommend moving the ivie Bud closer to your electricity meter (ideally within a few meters) and waiting 48 hours for the connection to settle.
If EDF continues to have issues, please contact our support team at customercare@ivie.co.uk so we can investigate the compatibility for you.
Réponse de ivie
Thank you so much for the 5-star rating!
We’re thrilled that the ivie Bud is helping you keep a close eye on your energy bills - that’s exactly what it’s designed for.
Happy energy saving!
Unnecessary purchase
Never got the Ivie Bud to work despite following instructions to the letter. I bought this because my energy supplier said my in home display was faulty and I needed a new one. This turned out not to be the case as my original display just needed to be updated from my supplier. So not all Ivies fault but having said that the new one didn't work. They did process a full refund when I returned the unit.
1 décembre 2025
Réponse de ivie
Hi Thomas, we’re sorry that the ivie Bud wasn't the right solution for you on this occasion, but we're glad to hear that your original display is now working after the update from your supplier.
We appreciate your confirmation that our team processed your full refund promptly.
Thank you for giving us a try.
Can't recommend them highly enough
Can't recommend them highly enough. Really helpful support team. A pleasure to deal with them. Sorted the problem that British Gas couldn't. Excellent little energy monitor. Comunications sent to my phone are really helpful. So glad I bought one.
9 février 2026
Réponse de ivie
Thank you for such a wonderful review!
We’re so glad our support team could help resolve the issues you were having and that you're enjoying your new energy monitor.
It’s great to hear the phone communications are proving helpful too!
Réponse de ivie
Thank you for the feedback!
We’re glad to hear you’re happy with the price and that your ivie Bud arrived safely and on time.
Enjoy using it!
Gives a rough idea how much electricity…
Give a rough idea how much electricity you're using, but does react instantly when you put an appliance on..I want to be able to see instantly how much the appliances are using
9 février 2026
Réponse de ivie
Hi Janet, thank you for your feedback.
To see the most 'instant' data, please ensure you are looking at the 'Usage Now' screen. While electricity data typically updates every 10 seconds, gas data only updates every 30 minutes due to how smart meters transmit information.
If you feel the delay is longer than this, try moving the Bud closer to your electricity meter to ensure a strong signal.
Did not solve promblem not very helpful
15 janvier 2026
Réponse de ivie
Hi Linda, we’re very sorry to hear that you didn't find our service helpful and that your issue remains unresolved. We would love the chance to put this right.
One of the team will be reaching out to you via email soon, we would love the chance to help you to get your ivie Bud working and solve the problem you've encountered.
smart meter indoor monitor failed
I resent having to pay for a new monitor after the original failed.
1 janvier 2026
Réponse de ivie
Thank you for your feedback, and we're sorry to hear about your experience with your device failing.
We'd like to help clarify the situation. Could you let us know whether you purchased your ivie Bud directly from us or if it was provided to you by your energy supplier?
If you purchased directly from us, your ivie Bud comes with a warranty (subject to terms and conditions), so you shouldn't have needed to pay for a replacement if it failed within the warranty period. Please contact our support team with your order details so we can look into this for you.
If your device was provided by your energy supplier, replacements would need to be arranged through them. If they're unable or unwilling to provide a replacement, you're welcome to purchase a new device directly from our online store.
Please reach out to our support team if you need any help, we'd be happy to assist you.
Réponse de ivie
Hi there,
Thank you for taking the time to leave us a review!
We understand you were hoping for more detailed breakdowns. The ivie Bud shows your overall electricity and gas usage with breakdowns by day, week, month, and year – displaying your consumption 'So Far Today', 'So Far This Week', 'So Far This Month', and 'So Far This Year'. You can also see live electricity usage (updating every 10 seconds) and set budgets to track your spending.
If you're looking for specific features or breakdowns that you're not currently seeing, we'd be happy to help. There may be settings or views you haven't discovered yet, or we can explain what data is available through both the ivie Bud screen and the companion app.
Please reach out to our support team and we'll be glad to assist!
i have my meter but so far have been…
i have my meter but so far have been unable to register an account
4 février 2026
Réponse de ivie
Hi there,
Thank you for your review and for choosing ivie!
We're sorry to hear you've been having trouble registering your account. We'd love to help you get this sorted out as quickly as possible.
Just to clarify – the ivie Bud is not a smart meter itself, but rather an energy monitoring device that connects to your existing smart meter to display your electricity and gas usage in real-time. The ivie Bud works by connecting to your smart meter's Home Area Network (HAN) signal and shows your energy consumption on its full-colour touch screen.
For account registration support, please reach out to our customer service team and we'll be happy to walk you through the setup process and get you up and running.
We appreciate your patience and look forward to helping you start monitoring your energy!
Réponse de ivie
Amazing! Thank you so much for the lovely review!
We're thrilled to hear our customer service team hit the mark and that your delivery arrived at lightning speed. We love nothing more than happy customers!
If you ever need anything else, you know where to find us. Thanks again for choosing us!
Moved house so it powered down as we…
Moved house so it powered down as we didn’t have a smart meter in new property to start with and now tried to connect to new meter and it won’t, no help from customer service just want to know why we reset it although we didn’t
1 janvier 2026
Réponse de ivie
Hi John,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced reconnecting your device after your house move.
We can see that we reached out to you previously to gather more information so we could investigate and resolve this issue for you. Unfortunately, we didn't receive a response, which meant we weren't able to look into this further or provide the support you needed.
We'd still very much like to help get this sorted for you. If you could reply to our previous message or contact our customer service team again with more information about the issue, we'll do our best to resolve this as quickly as possible.
We appreciate your patience and look forward to hearing from you.
Excellent customer service well I had…
Excellent customer service well I had an issue with my meter. They taught me through all the options and help me with my supplier to get myself back up and running above and beyond.
30 janvier 2026
Réponse de ivie
This is so lovely to read, thank you! Really glad the team could walk you through everything and help get things sorted with your supplier - we'll make sure they see this.
Thanks for sticking with us and for taking the time to share!
Check your CHF before purchase
The meter is very good however, I wish it had been pointed out that unless your electric meter and gas meter share the same Communication Hub Function (CHF) the meter will not read both sources. I checked that the meter would work with my supplier but no where did it mention both CHF's must be the same. Now lumbered with trying to change the CHF from my supplier which seems an impossible task. Basically wasted my money.
***Update******
Your kind offer to assist in getting my gas CHF updated is very appreciated, I will be in touch.
I always find that the indicator to how good a Company is when things go wrong and how they put them right and although I absolutely don't think the situation is of your making it shows you actually care about your product and the aftercare of Customers and I really appreciate that. Thank You.
3 février 2026
Réponse de ivie
We're really sorry to hear this - that's genuinely frustrating and we completely understand why you're disappointed. You're absolutely right that the CHF requirement isn't obvious, and we should be making this clearer upfront so people don't run into this exact situation.
We'd love to help you get this sorted if we can - please drop our support team a message and we'll do everything possible to either help with your supplier or find another solution.
This feedback is really valuable and we'll be looking at how we can communicate this better going forward. Thanks for flagging it, and sorry again for the hassle.
Arrived quickly and easy to set up even…
Arrived quickly and easy to set up even for someone who knows nothing about computers like me.
20 janvier 2026
Réponse de ivie
This is exactly what we love to hear! We work hard to make setup as simple as possible, so knowing it worked a treat for you really makes our day. Thanks so much for sharing - and if you ever need a hand with anything, we're always here!
A pain free setup process
Was very impressed by the smooth painless setup.
Of particular note, was the way I uploaded a PDF statement from my energy provider and everything was automatically setup by ivie.
The signal was poor on my old smart meter display, now whilst not perfect, I no longer see any disconnects that I used to and the signal level is stable.
The only snag I encountered was I had to contact support as the iOS app was not updating properly. This was solved very quickly.
3 février 2026
Réponse de ivie
This is brilliant feedback, thank you! Really chuffed that the PDF upload worked its magic and that your signal's now behaving itself.
Sorry you hit a bump with the iOS app, but so glad the team got it sorted for you quickly - we'll pass on your kind words to them.
Thanks for taking the time to share all this, it's super helpful!
Réponse de ivie
Love this! Thanks for being a loyal customer - we really appreciate you. Here's to many more on-time deliveries!
Order came very quickly and the quality…
Order came very quickly and the quality of the product looks good. I mistakenly ordered two units instead of one, but the returns process was very easy and refund also came pretty quickly.
20 janvier 2026
Réponse de ivie
Ah, the classic double-order - we've all been there! Really glad the returns process was straightforward and your refund landed quickly.
Thanks for sticking with us and hope you're enjoying your ivie Bud!
If you need anything at all, just give us a shout
You were helpful and responded promptly
14 janvier 2026
Réponse de ivie
Thanks so much for taking the time to leave this! Really glad we could help and get back to you quickly - we know waiting around for responses is no fun. If you ever need anything else, we're here!
I needed assistance from them
I needed assistance from them, so naturally, I got in contact with the helpdesk.
After a few days, they got back to me asking for more information, which I had duly provided them with and after a week, I receive an email that the case has been closed (without the problem being solved) and asked me if I can leave a review on TrustPilot, which I have now done.
29 janvier 2026
Réponse de ivie
Thank you for taking the time to share your feedback with us. I'm really sorry about your experience with our support team.
You're absolutely right – I can see we closed your case without actually resolving your issue, and then had the cheek to ask you for a review. That's not acceptable, and I apologize.
I'm going to personally make sure someone follows up with you properly to get this sorted. You should hear from us within the next couple of minutes.
Thank you for your patience, and for giving us the chance to put this right.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.