Ivy London Avis 

I ordered a cardigan as a present. It looked like a wool product in the advert. I wasn’t expecting a high quality wooden product, perhaps some sort of wool/polyester mix. What I eventually received after 3 weeks was a cheap fabric with the pattern printed on to it, probably on a flatbed digital printer in China.
I expected to be disappointed but what I received was a joke. The whole thing is set up to scam you.
It’s probably not even a company. My guess is that it’s someone with a laptop somewhere with a deal with a digital printer to supply scam clothing.
I’m just glad it was only £25. I don’t expect to get my money back.,they will probably ask for some fee. Unfortunately this type of scam is commonplace and the customer has almost no control over it.

😡This company is a total scam, what we got was not as advertised. The item was shown as a knitted cardigan, but got a polyester top with a print on it. This company needs closing down taking people money and customer service automated robots. £25 for the item but want us to pay £22 to send back to china. DO NOT USE THESE TOTAL SCAM

The item supplied is nothing like the item offered. When complaining they say post it back to China at our expense despite purporting to be a London company.
Trading Standards needs to get a grip on this practice of ripping off the British people.

SCAMMERS.
They advertise a cosy, warm knitted jumper but send a cheap piece of Chinese polyester (like a cheap football shirt). Absolutely awful quality. When I asked for a full refund they offered 10% as it costs too much to return to their Chinese warehouse. Fake, lying, scammers.

The garment was terrible, cheap looking and not as described. When I contacted the company the next day they refused to give me my money back, and tried to insist I send the product to a factory in China. The returns address on the package was a London address. Never did get my money back although the product was returned.

I ordered a jumper for Xmas for my girlfriend it was over 25 pound i recieved it by royal mail and it said there was a 90 day returns policy but what they dont tell you is it has to be returned to China and the cost is dearer than the jumper absolutely disgusted and will be taking this further

Sub standard quality from Asia. Customer service just awful and do not help to find satisfactory solution - simply quoting a returns policy that makes no sense and does not protect the buyer. Even if the item is faulty, they expect you to pay the return shipping to China! DO NOT BUY from this company - they really should be investigated under consumer rights and forced to cease trading.

Not even worth 1 star.
My experience is the same as the other reviewers that I wish I had already seen.
I’ve had 100% better after sales service from other well known Chinese companies.
I’m not accepting their 10% refund as it’s just a slap in the face!!

This company is a real scam. My experience matched that of other reviewers: shoddy goods, poor sizing, London address for returns. Ultra polite emails which just kept on offering alternatives which would leave me out of pocket. After 4 emails I simply went to Paypal Resolution Centre, completed the form and my refund is confirmed and on the way. So if you used Paypal you can claim. They were brilliant. Just wish something could be done about these scammers

Dreadful. Ordered a hoodie and when it arrived
1) was not as advertised
2) asked for a refund, they asked me for a picture before explaining how to return??
3) refused a refund and offered me a 10% refund.

I am up to email no 6 , have sent them the wit policy and still not budging.
I won’t be shopping with them again

Well i wish i had read these reviews prior to ordering. Firstly the item took an age to arrive but moreover the item looked NOTHING like any of the images i was shown. The item was not chunky and robust but was in fact flimsy and of incredibly poor quality.
I will definitely NOT be ordering anything from Ivy London!!

BUYER BEWARE !!!!!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY THEY ARE SCAMMERS !!!!!!!

Total scam and wished I had read reviews first. Made up story about closing down store due to family bereavement and having to look after children. Items coming from China and not London as you would expect. Can’t wait to see the quality. Guess these items will be my donation to charity if they’ll take them obviously.

What I had ordered was nothing like what turned up it’s very poor quality and very cheap looking not worth the money so I had sent the item back to the return address it said on the label now iv been told it’s the wrong address and they won’t give me a refund because they won’t receive it but I sent it to where it said return address very poor service poor customer service and care don’t waste money on anything from them

The item I received was a joke. A picture of a knitted item printed on cheap fabric and they wanted me to pay more than I paid for the item to return it. They say easy returns but don’t tell you that they want to charge you £30 to return. The item I received was NOTHINF like the item I ordered. Avoid at all costs!

As with everyone else here, this is a rip off company from China.
This appears to be a short-term pop-up website designed to catch UK buyers using a “.uk” domain while goods are actually shipped from China.

In my case, I changed my mind on the product colour during checkout, and the website retained and duplicated the previous selection, with the anomaly of given them as separate orders but with the same order number in each email confirmation, resulting in three orders being placed. I cancelled immediately and well within the 14-day cooling-off period provided under UK consumer law.

Despite this, the company refused to cancel or issue a full refund and instead offered an unacceptable 10% credit, later after more emails, they offered an 80% credit note to spend on the website only. They also refused to honour the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, attempting to justify this by citing international return costs — despite the fact that returns to China and customer liability for those costs were not made clear at checkout, which is a legal requirement.

The pattern is clear:
• Overseas fulfilment hidden behind UK branding
• No clear return information at checkout
• Refusal to comply with UK consumer law
• Pressure to accept partial refunds

The fact that every review is 1-star, all posted within a short period, speaks volumes. This is not how a legitimate UK-facing retailer operates. They are registered in the Netherlands under "CertCommerce" Chamber of Commerce (KvK): 95965173; not in the UK

UK buyers should avoid. If you’ve already paid, expect to involve your bank or card provider to recover your money.

Feel robbed item arrived nothing like what was ordered and was offered a 10% refund. If you want to throw your money away this is the place to order from as your item will arrive from China which is nothing like what you ordered

Order #4723IL Cosy Comfort with Nordic Charm.

Almost comically bad. It's just thin polyester with a print on it. Not remotely as advertised.

Wish I’d seen all the reviews before placing an order. The item delivered is nothing like the image on the website. Delivered from china not the UK despite the company name (Ivy UK)
The quality is poor compared to the image in the advert plus I have found the exact same images under another seller name on Temu!

Total scam from start to finish. The title gives the impression it’s London based family business, but infact originates from China. Exudes high quality clothing but actually provides cheap imitation garments that beggars belief! Total rip off, impossible to get a refund and extortionate costs to return the items back to China for a refund.
I have never been scammed before, having always taken precautions and steps to verify web sites etc. Being in the festive mood I relaxed and took this site at face value .This will be the first and last time. Avoid this company like the plague unless you want disappointment