Awful company. Hounded me with phone calls from at least 10 different numbers over a Sunday and Monday. Never give them your details and avoid entirely. Massively unprofessional.
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Établissement
Changer d'établissement100 Bishopsgate, London United Kingdom EC2M 1GT, EC2M 1GT City of London East, United Kingdom, GB
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Lisez les avis des autres
IWG/Regus charged an 8% late payment fee on my invoice after their own automated payment system failed to charge my card on file. They admitted the failure was on their end, yet still refused to remov... Voir plus
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If you're in search of user-oriented platform for managing a virtual office, myRegus is what you need. Easy to understand platform, easy navigation and management of my virtual office. Highly reco... Voir plus
I need help with the Regus !!! I am not a member I did not use their service for the last 10 months ! I wish I can attach my financial statement Apr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
IWG helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Coordonnées de contact
100 Bishopsgate, London United Kingdom EC2M 1GT, EC2M 1GT, City of London East, United Kingdom, Royaume-Uni
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A répondu à 96 % de ses avis négatifs
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I need help with the Regus !!!
I need help with the Regus !!!
I am not a member
I did not use their service for the last 10 months !
I wish I can attach my financial statement
April 8 Regus financial people changed my account from 24 K credit to 2 K debit .
I agree that some of the payment were wrong . But
Why they keep billing me
They changed the last year from paid to unpaid
I did nothing !!!
I want nothing
I am not a member
They are not answerning my questions
I am looking to a FAIR resolution .
MY ID = (11894545)
>>> June - 30
Dear Lorraine Brule
You are not reading my emails
You ( Regus ) need to provide me with Proof of taking my credit .
Not me .
You took my credit without talking to me
PLEASE !!! PLEASE read my emails and do t keep replying the same thing , it looks like a bot
>> July 01
Please check the reply to my reviews . They all look
the same . Why you put emails if you do not reply ??, or reply the same ( we are sorry , send the proof ) .
You can do this with other clients , take their credit ( it is your system ) and then ask them for proof
I do not know what to say
12 avril 2026
Avis spontané
Réponse de IWG plc - 100 Bishopsgate
Hi Youssef,
I am sorry to hear of your dissatisfaction.
The adjustment to your account balance has been made as the payments previously shown do not appear to belong to your account.
A member of my team is in direct contact with you and is waiting for the proof of all payments to date to complete a full reconciliation but please feel free to email me at Lorraine.brule@regus.com for further support.
Best,
Lorraine Brule
Global Customer Service at Regus
Non-stop calls
Awful company. Hounded me with phone calls from at least 10 different numbers over a Sunday and Monday.
Never give them your details and avoid entirely.
Massively unprofessional.
22 juin 2026
Avis spontané
Réponse de IWG plc - 100 Bishopsgate
Hi,
I’m very sorry to hear about your experience.
I would like to help you resolve this matter, but you have posted anonymously. In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@iwgplc.com.
Best wishes,
Lorraine Brule
Global Customer Service at IWG plc
Unfair late payment fees — profiting from their own system failure
IWG/Regus charged an 8% late payment fee on my invoice after their own automated payment system failed to charge my card on file. They admitted the failure was on their end, yet still refused to remove the fee. When I raised the issue across multiple emails, they refused to engage with the substance of the dispute or even identify the contractual clause they relied upon. The late payment fee terms are buried in House Rules that aren't publicly accessible online. I've had to escalate to the CMA, Small Business Commissioner, and am preparing County Court proceedings. Avoid if you're a small business — the terms are non-negotiable and the dispute resolution is nonexistent.
17 mars 2026
Avis spontané
Réponse de IWG plc - 100 Bishopsgate
Hello Antonio,
We are sorry to receive your frustrations.
Our invoices are payable no later than on the 15th day of the month.
If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. You can review invoice and payment dates on your statement of account, available in your online account (myregus.com).
As displayed in your online statement, your invoice was paid on date, and as a result your account with us has incurred a late payment fee.
We do understand that it can take time to set-up payments. You can save this time by arranging automated payments to avoid incurring late fees. Setting up a direct debit or credit card payment is extremely easy. You should log onto your online account and visit the My Account > Billing and payments section to adjust your settings. You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification.
We have provided a positive outcome on this occasion but if you have more questions, please do not hesitate to check your account online, contact us via the ‘Help’ section or ask any questions to our AI chatbot Aurora.
Thank you for your business,
Lorraine Brule
Global Customer Service at IWG
myRegus is Virtual Office Top Service.
If you're in search of user-oriented platform for managing a virtual office, myRegus is what you need. Easy to understand platform, easy navigation and management of my virtual office.
Highly recommended.
27 février 2026
Avis spontané
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