Izzy Removals Avis 

10/10

Amazing customer service and support.

I completely underestimated how much I have hoarded over the years. The Izzy removal team worked with me to find an appropriate van and moving team with no hassle.

Would recommend it to friends, so would also recommend to anyone needing a professional moving team..

Excellent service, turned up early and extremely hard working movers - would use Kosta Izzy again in a heartbeat!

Izzy Team are the best! Very friendly and professional. And very accommodating! HIGHLY recommended! Thank you Kosta!

Dealing with Kosta was straight forward and he set everything out clearly. His team on the day were efficient and fitted everything we needed, along with a couple of extras. A good service and good value.

I have used this removal company twice now.
Very professional, competitive prices.
I would recommend them to family and friends.

Amazing service at a really good quote!!
Great service today! At first, Kosta was great with the customer service, when he had to give me a quote and help me book everything.

Today the guys were great! They did everything fast and with care. They took all the furniture away, unmounted the bed and then put it back together as well. Excellent service, highly recommed. Thank you guys!

(Disclaimer: None of the below applies to Stanley who was very friendly and helpful on the day)

My wife spoke to Kosta and provided him with a full list of everything to be moved including the number of boxes, whereupon we were provided with a quote which included 1 Luton box van and 2 movers.

On the day, the movers arrived - Stanley being very friendly and the other rude, speaking no English and would barely respond or blank us entirely when we tried to communicate with him. Stanley very quickly calculated 1 van would not be enough - he phoned Kosta who then spoke to me. The conversation did not begin with any admission of a mistake in their quoting or their error, instead he simply stated that not everything would fit in the van, that they may have another available and would charge me. When I explained that we relied on their expertise in quoting to determine the vehicle needed, I was told it was not exact science. I said that if there was doubt or if it was close, my wife and I were never told (until now) and no other options were presented at the time. I had to push for the 2nd van to be discounted, whereby a revised total was agreed there on the phone.

Whilst waiting 50 minutes or so for the 2nd van, the movers paced slowed greatly, switching back to their initial speed when their boss arrived with the 2nd van.

The 2nd van arrived with a man who I was told was the company's owner, Colin. Upon arrival, there was no introductions, greetings or any kind of apology for what had taken place so far. He effectively walked past me into the flat, surveyed the scene and started carrying furniture down without so much as a word.

Once at the storage unit, we discovered the large, valuable OLED TV had not been transported horizontally as required (though it was on the packaging, they were not instructed to do this specifically however). Upon discovery and worried it'd been like this the whole time, I asked them there and then to please rotate it to be horizontal, to which they replied "yeah we'll do it later..."

Once they'd finished unloading everything, Colin passed his phone to me without explanation/words, with Kosta on the other end. Kosta said because it had taken an hour longer then they thought they were going to charge me an extra £70, despite the fact we'd agreed the price earlier that day and the reason for the delay was the organisation's own fault. I said I refused to pay this extra charge where there was push back again, eventually Kosta agreeing it would not be added on.

Since then, we used a different company to do the second part of the move. Their speed and friendliness was incomparable and they fit everything in one van.

Using Izzy removals was a very stressful and overall unpleasant experience whereby we wouldn't recommend them to anyone compared to the excellent service provided by other removal services.

We had a fantastic service from Kosta and the team. You made the removal stressless, they were very efficient and careful to every single detail. I really recommend it. Thank you!

Excellent service from a very proficient and capable moving team. Kosta made today's move a very stressless event for my 85 year old mum and in her own words 'they were nice and polite and quickly and efficiently took care of everything' I called this company under a week ago and the response was swift and cost effective. Thank you, THANK YOU!

I moved house in record temperatures for the UK and there was a hold up getting keys for the new house which meant a fair amount of waiting around between properties, but the team were great - very professional and understanding. The move itself was very efficient, and the team were happy to help dismantle and reassemble furniture as needed.

Great move from Wimbledon to Chelsea! Very helpful, friendly and quick. Started at 9 and finished in 4 hours. Ivan and his collegue both went above and beyond! Highly recommend! Also top customer service from Kosta.

Excellent end-to-end service. My request for a quote was answered promptly and Kosta clarified any questions over the phone. On the day, the removal team arrived on time, were kind, courteous and helpful, and loaded the van quicky. They even had all my things unloaded and stored at my destination. What could have been a very stressful experience was made to be very straight forward. Highly recommended.

Thank you Kosta and your two great removal men. They were efficient and quick. Amazing. Highly recommend. Reasonably priced too. Thank you again.

Excellent, fast, great communication and great service. The two men sent by Izzy Removals were polite, friendly and didn't mess about. Very hard working - took care of my belongings, wrapped things and dismantled furniture. Would highly reccommend and using them again for further removals!

I am very happy with the Izzy Removals services! The guys were friendly, worked hard, caring and fast. Very well done!

The guys were friendly and really hard working! They didn’t stop. My flat is up some steep steps and hard to manoeuvre round the corner and down narrow stairs but nothing was too much for them!
Highly recommend!!

Great service, very happy with the service, speed and care taken during my move!

Fast, friendly and very caring about furniture and stuff!! Highly recommend!

I have used them a year prior, they were efficient, clean, professional and excellent. I choose them again based on that experience. I had to move in 2 times. They were professional and efficient on both times. Having now used this company 3 times, I will never use another company again. Always on time, courteous, great customer service, clean and professional. Thank you for the service you have provided me.