Just had received an email that my whole order was refunded due to item being oversold. Going through the online checkout does not ensure the securing of purchased product. This is completely unheard... Voir plus
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refused to delete payment (credit card) on my account and said they do not help customers. Wow! This is an absolutely awful racket scam company. If you work with a company that uses this racket BEWARE... Voir plus
They were easy and reasonable with pricing to PUT AN ORDER THROUGH. BUT.....returns/exchanges are a NIGHTMARE. I realize it's a pandemic and we need to have extra patience. However, I have called-no o... Voir plus
I purchased ASICS running shoes that were clearly defective with fabric that pulled apart at all points of tension. When sent pictures, Jackrabbit customer service simply refused to back up their sale... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.
Coordonnées de contact
Etats-Unis
- service@jackrabbit.com
- jackrabbit.com
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Love the staff
Love the staff. Most helpful. Our local store doesn't carry enough of my favorite shoes. Altra shoes give me the cushioning and wide toe box to make my feet happy.
Very good Products,
Very good Products,
Great to buy from, and fast shipping, I'll order again, thanks
Fast & Easy Ordering at a Good Price.
Fast, easy and I got exactly what I wanted. (No, I'm not talking about my prom date, but I am talking about the shoes I ordered from JackRabbit!)
Reliable and great rewards
Products met expectations and delivery occurred as described. The rewards program is awesome
The book I received was very well…
The book I received was very well priced, delivered in a timely fashion, and in good shape.
I received a Nike top with a hole and…
I received a Nike top with a hole and have been asking for two weeks a prepaid return shipping label. Nobody ever contacted me back. No "we are sorry", no nothing just silence...
Great service
Replacement running shoes
I went in to get a replacement pair of running sneakers. I received immediate service, we discussed fit and any issues I had with my feet and running and selected a pair of running shoes. No problems. No pressure. Friendly service.
Great price, but not if the shoes don't come.
Ordered shoes on June 7th, after two emails and no responses I called the company. The shoes were marked as shipped in their system but never shipped. They said they would ship out the shoes and update my order with a new tracking number... that was last Wednesday(June 20th). Stay away!! The website also says it takes anywhere from 24 hours to a week to process. This may be a fluke, but I won't order from them again.
It's been 2 weeks since I placed my…
It's been 2 weeks since I placed my order. No confirmation of shipment and no response from customer service when I inquired into the status.
Based on other reviews it looks like they are not honoring their sale prices but promptly ship regularly priced items.
I will never place an order with them again.
While JackRabbit is always my first…
While JackRabbit is always my first place to look for my running needs, 9 times out of 10, I don't ended up completing my transaction there. I can usually find the same thing somewhere else with better prices or at least with free shipping.
Love the Altras and the new gray color…
Love the Altras and the new gray color is a great neutral for everyday wear! Thanks for the great service
Shoes not in stock at store
Shoes not in stock at store - had to get them shipped. The salesperson completely screwed up the delivery address even though I spelled it out. The soles were slippery on wet pavement, so I returned them.
Absolutely love this place.
Staff, service, knowledge and dedication to customer service is literally second to none. Well done Jack Rabbit. See you soon.
excellent service!
I have been buy shoes from The Running…
I have been buy shoes from The Running Spot for several years. The last time I did not like the different policy when the store did not have the shoe I needed. Before it was transferred from another store. Now that style had to be ordered online. But when it came to me, it was from a local store. Then it was the wrong size. I had to return it to the store and then re-order the shoe again. The second pair came from another area store. Since it was on sale in the store, I had to return it to the store and then re-purchase it at the sale price. I made several trips to the store for that one pair of shoes.
love my hoka shoes and my sales…
love my hoka shoes and my sales associate was awesome at the fishers store by Hampton inn
Very honest company.
good sale prices
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