Jacuzzi® - Manchester Avis 

New hot tub had a few fitting/part issues. Nigel from Jacuzzi arrived, ordered new parts and fitted them within a week. Very helpful and friendly technician.

Mark, our jacuzzi engineer is BRILLIANT! He’s helpful, nothing is too much trouble, answers all my queries and gives me good sound advice. This is our first hot tub (jacuzzi) so his customer support goes a long way - thank you 👍
We have found Jacuzzi to be a good company to deal with. They haven’t quibbled anything, just booked us in and Mark has sorted it 👍👍

The fault to our Jacuzzi was quickly identified and repaired by engineer Nigel, who throughout the visit was very polite and professional, a credit to the company.

Mark was punctual, organised and identified the problem quickly. Had the replacement part with him so repair was done during one visit. Mark also gave me very helpful advice on maintenance of the Jacuzzi.
I was very happy with the whole experience. 😊

Nigel was so helpful, he answered all of my questions and sorted out the problem I was having with my hot tub. Really good service. Thank you 😊

This is the first issue I’ve had since purchasing our hot tub and I found from booking the job with customer service to the job being completed was smooth and no nonsense. Nigel turned up on time and was exceptionally professional and friendly from start to finish.

Nigel came a fitted a new temperature sensor with no fuss and was very polite, knowledgeable and professional.
He also identified another issue which he contacted the support team and they agreed he could fix that even though it was out of warranty
Totally recommend Nigel and Jacuzzi

Nigel fixed the problem quickly & was very helpful

Great experience. Everything was seamless from choosing the tub, ordering it and having it delivered.would definitely recommend!

Nigel was professional and efficient got the job done and was very friendly
Excellent !!

Nigel solved our jacuzzi problem efficiently, he was extremely helpful and polite. Would highly recommend Nigel as a jacuzzi engineer.

Superb explanation of my problem under the warranty from Nigel.
From the booking to the work done everything went smoothly.
A credit to your company
Thank you
Danny Hernon

Mark was friendly punctual efficient and helpful

Sales team at Bent were great and had good service. However, once it’s put in place don’t expect good customer service if reporting a fault, 1 of the side panels is broken and hanging off, 1st reported it heard nothing back, rang them and they said would order a new panel, a month later have not had any update. So emailed again to get a curt reply saying it will take up to 98 days to get panel. Not impressed

The sales team at Bents and the actual hot tub (J335) are absolutely fantastic. Couldn't ask for more - helpful, patient and not at all pushy. The hot tub - wow! Can't believe we've waited so long and wouldn't be without it. However - customer services are really disappointing. We have a few minor issues which were reported and we received the standard auto response followed by silence. After a follow up we were advised that the parts are out of stock but expected soon. Silence has ensued again. We now have a major issue that has been reported - auto response again followed by silence. This is really disappointing after such exemplary service from the team at Bents.

We visited Jacuzzi at Bents garden centre yesterday with the aim of finding out more about their products. We met Phil who answered all of our questions. He was very patient with us and not pushy at all. We ended up placing an order with him - and we look forward to delivery later in the summer.

A visit to Bents garden centre for some plants resulted in us coming away with an unexpected order for a Jacuzzi hot tub!

Initially, when we entered the Jacuzzi area in the outside grounds of the garden centre, my first thought was that these things are well out of our reach, and something for the super wealthy.

Not only were these surprisingly affordable, with some amazing finance deals on the table, but the entire experience was made so much easier by Mark Crawford, the sales executive, who was a joy to deal with. Mark was extremely knowledgeable and professional, and engaging in a way that wasn’t over the top, but made him a very likeable person.

Our Jacuzzi was delivered and installed to the absolute date, time and specifications as promised, and even after we had some initial teething issues with cloudy water, it wasn’t too much trouble for Mark to call us back (on a weekend, too) and talk us through the process of rectifying it.

I can honestly say that these things are super-therapeutic, we both sleep much better after taking a dip of an evening, and they are intelligent in terms of their energy consumption. They are called Smart Tubs for a reason!

All in all, a thoroughly satisfying experience, from the point of purchase to the post-delivery aftercare.

I would give this company (and the salesperson, Mark) a rating of Highly Recommend.

Had a hot tub delivered three weeks ago , a couple of teething problems but can’t fault the after service. Prompt and issues sorted within a couple of days . Mark from Manchester office dealt with an issue within 5 minutes of me emailing even on a Sunday, he’s excellent to deal with very professional, highly recommend buying through him

Nigel came today and fixed the temperature sensor and an issue with the Bluetooth speakers on my spa. Was really nice and professional and had the job done in no time at all! Great service! Thanks Nigel!!