I bought the burnt orange drying coat for my working cocker who wiggles out of everything! Used it yesterday after a very wet walk and it was easy to put on, it didn’t budge, it was lovely and snug an... Voir plus
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Absolutely love the fleeces I bought. Finally have ones that fit my two border collies, snug around the body and long enough to keep all their muscles warm between runs. They are excellent quality.... Voir plus
Exceptional customer service combined with a brilliant product I hesitated to order as my whippet is a strange size! On Sat 21/1 at 8.45pm I was browsing the products and a chat icon popped up. I... Voir plus
Great communication - I messaged Jaegr and had a really helpful and in depth conversation discussing my dog and her measurements to ensure that I ordered the correct size for her, they were super fr... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The official Jaegr l Dogwear page.
Coordonnées de contact
Royaume-Uni
- hello@jaegrdogwear.com
- jaegrdogwear.com
4,9
Excellent
266 avis
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Warm dog coat
Good well thought out cosy dog coat so easy to put on and take of, my dog hates getting her coats on but doesn’t seem to mind this one. I love the bright orange colour Thank you 😊
21 mars 2024
Excellent product
Excellent product, well packaged and quick delivery. Very happy customer who has a number of dog coats from this company. Customer service is superb. Coats are good quality and fit well. Highly recommended.
1 mars 2024
Excellent product
Excellent customer care first coats did not fit returned and advised on correct size returned within week new coats fit great product well made design really adapted to keep your dog dry - only ones I find like this def be buying more great product
3 février 2024
Very good lovely collars and at a good…
Very good lovely collars and at a good sale price, was refunded quickly for a lead that was broken when they received it, definitely use again
8 février 2024
Excellent performance and start working
18 février 2024
Avis spontané
Good quality arrived in good time
31 janvier 2024
Very well made product.
2 janvier 2024
Excellent products and great customer…
Excellent products and great customer service, going the extra mile!
13 janvier 2024
Don’t recommend in the slightest
Don’t recommend in the slightest. Bought a unicorn dog coat on 9th November, used it twice in the first week and on the second walk (we do beach walks where it’s just walking and don’t go on the rocks etc) notice the coat had ripped in two places. When I contacted the company, they offered no useful help just offered the same coat for £30 at the end of the month. A waste of £60 and I bought two more of this coat at the same time which were fine on my other dogs which I won’t use now as I’m worried they’ll break and the customer service is completely useless. Money grabbers, don’t bother wasting your money, use a brand like Ruffwear instead.
Edit to reply
It was clear to see it’s a fabric issue as the lines were cleanly straight (I work with many types of fabric as a professional and it matches the patter of when fabric un-weaves due to being faulty). The money grabber comment stands as if you genuinely cared about your customers and not money, you’d have offered a replacement or refund.
Edit to reply 2
Fair, not at all. £60 for 2 walks. Terrible customer service. Don’t bother ordering, you’re just throwing money away that you’ll never get back even if the item is faulty.
6 janvier 2024
Avis spontané
Réponse de Jaegrdogwear
Hi Isabelle,
Appreciate the review,
We reviewed the photos which were sent to us around 6 weeks after your purchase & looking at the type of rip we believe this to caused via environmental factors due to the shape & nature of the rip.
We did our best to offer a fair GWG as we do not believe this to be a fabric issue as you advised.
It was also offered at the end of the month as we sold out on the product with zero complaints or any issues with tears/rips etc.
We know our products are very good quality, we pride ourselves on these so do not appreciate the comment of 'Money Grabbers'.
Edit to reply..
I don't believe it was clear to see, but we can agree to disagree on that.
Our profession is also in fabric
Appreciate it's not the response you wanted, but we have spoken over e-mail & our stance is that given the circumstances, we have been fair.
Excellent customer service.
Excellent customer service.
Good quality coat.
Bought another one 😂
Would thoroughly recommend
3 janvier 2024
Brilliant service and quality goods.
24 novembre 2023
Great value in the Black Friday sale
Great value in the Black Friday sale, arrived quickly and are of a good quality. Will be ordering more.
24 novembre 2023
Excellent customer service from start…
Excellent customer service from start to finish highly recommend
24 novembre 2023
Such good customer service change the…
Such good customer service change the order before shipping after I ordered wrong size
The quality of the dog coats for the price is amazing recommended to all my friends
24 novembre 2023
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