So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Voir plus
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Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Voir plus
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Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Coordonnées de contact
27 Old Gloucester Street,, WC1N 3AX, London, Royaume-Uni
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Moyen
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de JailTele
Thank you for your review.
Constructive critical
The only thing I would give in terms of constructive criticism is that you should explain in detail the way the monthly plans work for example the more you pay monthly the longer the prisoners minutes last
12 novembre 2020
Réponse de JailTele
Thank you for your review.
Loved the fact you get to choose your…
Loved the fact you get to choose your own price range suited to your affordability and went well using it except having an issue with the call connecting threw a few times and having issues before the time run out so didn’t really feel like we got to use our money worth but other than that was fine.
3 novembre 2020
Réponse de JailTele
Thank you for your review.
Réponse de JailTele
Thank you for your review.
It's good to keep in touch with…friends
It's good to keep in touch with friends, who are in prison.
14 octobre 2020
Réponse de JailTele
Thank you for your review.
excellent customer service,full refund received
i never got to use the service because the jail rejected the telephone number, I gave a 5 star rating because the customer service was excellant,they answered all my questions. When i notified them that the telephone number had been rejected they gave me a full refund. The number i purchased was a 0800 number. Just to clarify it was not jailtele fault the number was rejected but the prison had changed there rules (Brinsford prison)
12 octobre 2020
Réponse de JailTele
Thank you for your review.
Such a good service
Such a good service! Saves inmate using their money too so it's just one fee! I love the service.
29 septembre 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
When ever there is a technical fault…
When ever there is a technical fault they resolve it very quickly and give you extra minutes. Good service
23 septembre 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
excellent customer service
21 septembre 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
This does not work number does not work
7 septembre 2020
Avis spontané
Réponse de JailTele
Dear Customer,
Your number works and I'm sure we can resolve the issues you have if you let us know more details about that.
Please respond to our email so we can help you.
False advertisement
False advertisement. Uses inmates.credit.still and prices go right up once you've bought minutes once. Yes dislike a refund or some extra.minutes to use would be fine
21 août 2020
Avis spontané
Réponse de JailTele
Dear Terri, I'm sorry you've got wrong impression regarding our offer. Our technical support staff is available to help you or issue a refund if you're not happy with the service, it's a pity you did not even try to contact us.
Unfortunately British prisons don't let…
Unfortunately British prisons don't let you use this servive as its a call diversion. If they call you don't tell them its call diversion. I got caught out.
20 août 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
Has made it easier to be able to talk…
Has made it easier to be able to talk during a difficult time
5 août 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
WASTE OF MONEY
Bought and was not able to be used in Peterborough prison. Never got to use it.
Waste of money.
24 juillet 2020
Avis spontané
Réponse de JailTele
Dear Customer.
Thank you for your review. It's a pity you did not even try to contact us to get the issue resolved.
Customer satisfaction is our priority but we need a little cooperation to make you happy.
You will get full refund from us straight away.
We only got to use you once as he moved…
We only got to use you once as he moved jail but such a great service and i got a refund on my 2nd go as we werent gunna use it. Thanks for your services
18 juillet 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
Réponse de JailTele
Thank you for your review.
Amazing service
Amazing service, easy to get in contact if you have any Enquires or Problems. I definitely recommend!
8 juillet 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
Its easy to use and top up
Its easy to use and top up. It has saved my prisoner a lot of money. It's also great value.
25 juin 2020
Avis spontané
Réponse de JailTele
Thank you for your review.
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