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Lisez les avis des autres

Noté 4 sur 5 étoiles

Anne was very helpful in tracking my order through the entire process. She was very responsive, and when there was a slight delay she corrected the issue and provided me with regular updates.

Noté 5 sur 5 étoiles

Absolutely outstanding customer service and excellent communication. I was contacted by text from the physician that reviewed my order. Later I was contacted by the customer service team with an updat... Voir plus

Noté 5 sur 5 étoiles

The customer care and service team has been outstanding. They kept me well informed each step of the process. I was able to clearly communicate through emails while answering their questions, and prov... Voir plus

Noté 5 sur 5 étoiles

I ordered this medication from Jase and received it within 3 days, actually yesterday. It was safely packaged in a very nice jace hardened zippered carrier. There’s enough antibiotics in here to cov... Voir plus

À propos de l'entreprise

  1. Centre médical

Écrit par l'entreprise

Jase Medical's mission is to prepare our communities and loved ones for the unexpected. It's not if it's when the day comes that we don't have access to emergency antibiotics and other life saving medications. To fulfill that mission Jase Medical was born.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

203 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

I was told by my Sister what a great…

I was told by my Sister what a great opportunity it was to be able to order the emergency meds and that I should order some for myself. I am so glad that I did! Not only is the product very nice but the customer service is fast and very helpful! I will be ordering again soon for the rest of the family!

7 avril 2022
Avis spontané
Noté 4 sur 5 étoiles

Great Customer Support!

Communication after order was sparse, but customer service was excellent. I guess that Jase is struggling to keep-up with demand, and the supply chain issues aren’t helping. While I have not received the case and booklet yet, I did get the antibiotics in a reasonable time. That’s the most important thing. I will definitely order with Jase again, and recommend them to others.

28 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Unhappy Customer Turns Raving Fan

Unhappy Customer Turns Raving Fan
I ordered my first Jase Case in November 2021 and received the meds but no case. Due to backorder or supply chain or whatever. Was continually told "2 weeks" or "soon". Finally in February 2022 after watching my wife (and other people) purchase their Jase cases and receiving both meds and case, i grew angry. Angry enough to post on social media that Jase didn't understand the concept of when new cases come in they go out to the people who have been waiting longest FIRST!
You are quite fortunate that Anna Beach was the one who handled my case. It was she who talked me off the ledge, got my case to me within 2 days and apologized on behalf of the company. I understand growing pains and high demand..... but 3 months of waiting with no real resolution left me with a sour taste. Anna fixed all that and turned it around. She was very articulate and well spoken. You best keep her around. My wife and i will be ordering again as soon as we can. And we tell others when possible. Of course I never posted my complaints to social media. And will never do so, thanks to Anna. Kudos to her. I know we aren't supposed to mention names or call people out, but you need to know she is a valuable asset to your organization. Listen to her advice on FIFO inventory please. Well done Anna.
David Wilmert - Lincoln Illinois

23 mars 2022
Avis spontané
Noté 4 sur 5 étoiles

Updated review

I was told that I would receive a case (which I really don't care about) and, most important, a guide book. I do care about the guide book. I received neither. They said I could reach out at any time with questions. I have emailed them FIVE times requesting either the guide book or a way to download it. They do not answer -- not ever. Find another way to get your antibiotics. They are extremely speedy taking your money, but you won't hear from them again. Highly disappointed.
UPDATE: I received the case & booklet today, 5/7, which I was very glad to receive the booklet for sure. So they did fulfill their end there. I didn't get responses from emails. I don't know why, but I do have all the dated emails I tried to send. That being said, I did recommend them to a friend for emergency antibiotics, and they did purchase. I'm happy with the service and the meds, just not the communication.

19 mars 2022
Avis spontané
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Réponse de jasemedical.com

MS - First I would like to thank you for your review. We take all feedback very seriously as our number priority is to our customers as we work on preparing our families and communities for the inevitable. As the head of customer support I read each and every email that is sent in on a daily basis and verify at the end of every day that every email is responded to. The fact that you sent 5 emails which you claim were not responded to is virtually impossible since every email is responded to within 12 hours. I'm wondering if you emailed a "do not reply" email address. Assuming that you did, I would like to apologize for the mixup. The ebook is downloaded on our website for free and we would have sent you the PDF version immediately if we had seen your email. I'm so sorry for the mixup and hope you will give us another chance to help ease your frustration. Please email me directly: marketing@jasemedical.com so I can make this up to you directly. With much love and respect, Suzette.

Noté 1 sur 5 étoiles

BUYERS BEWARE

BUYERS BEWARE: I am super pissed at Jase Medical right now. On December 28th I paid $259 and only got the meds, no bag and no instruction bulletin. They have told me that they have a different supply system for Youtube influencers (who advertise a full kit)???? and the remaining items will follow but so far nothing. To me they are engaging in deceptive advertising!

15 février 2022
Avis spontané
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Réponse de jasemedical.com

Lisa, I'm so sorry we are behind on shipping out the bags and booklet. As we have explained to you we have experienced much more demand than we anticipated and the free bags and booklets we provide with every order are about 30-45 days behind. We should be caught up in about 10 days and you will get your free bag and booklet then. Thanks so much for your patience and we hope you can forgive our delay in getting that to you as we catch up to demand.

Noté 5 sur 5 étoiles

Jase medical is a great company

Jase medical is a great company. The one thing I was missing in keeping prepared for any disaster or long term shortages was antibiotics. This kit goes perfect with my first aid kit and other long term preparedness.

7 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Jase Medical Supports Individual Preparedness

I was made aware of this opportunity to acquire an emergency supply of antibiotics. After a brief online consultation, I made the purchase and had them shipped to my home. The entire process from consultation to receiving the product was professional and very efficient. My sincere thanks to Jase Medical for such an awesome opportunity to support individual preparedness.

3 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Quality medications come with bag and booklet.

I was relieved to get my order and it took less than 2 weeks. I have a family member who already had problems with getting medications as they were stuck on a boat waiting to be unloaded. Knowing I have a supply for most things needing antibiotics is reassuring. With the problems in our supply chain I’d rather be prepared. I have already shared this company with friends and family.

1 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Wonderful care and service

Wonderful customer Service and care. They met all my needs and provided me with what I needed. Prescription shipped fast and they were available to answer all my questions.

1 février 2022
Avis spontané
Noté 5 sur 5 étoiles

I was very impressed with this company

I was very impressed with this company, they have great customer service!
It’s put my mind at ease knowing I have access to antibiotics for my family.
The booklet that my meds came with was very informative and teaches you exactly how to use these antibiotics properly. Highly recommend Jase!

28 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

As a mother of 4 I can’t tell you the…

As a mother of 4 I can’t tell you the piece of mind I’ve had ever sense purchasing my 3 antibiotic kits from Jase medical. I feel nervous with the uncertainty of the world and now, at least I have confidence that I could take care of my child’s needs.

28 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

I purchased the antibiotic pack for…

I purchased the antibiotic pack for 250.00 back in November of 2021 and still have not received it or an update about my order! This is a scam!

18 janvier 2022
Avis spontané
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Réponse de jasemedical.com

Hello, this order was tracked and delivered on November 26th. Please reach out to us at answers@jasemedical.com if the order was stolen upon delivery.

Noté 5 sur 5 étoiles

Legit meds from a Legit pharmacy

I received the antibiotics to include two z packs, a round each of doxycycline, Cipro and metronidazole with no case and no booklet. I emailed them about it and they said they would get them out to me and included the booklet in PDF format in the reply email.
UPDATE: Last week I received the Jase medical bag and the book. I was surprised at the high quality of the bag and I think the book is excellent for general information. I'm a nurse and my husband is a microbiologist and have a better understanding of how antibiotics work. But this booklet is perfect for those who just need to know which antibiotic to use for what. We were so impressed by the kit that I ordered, my husband ordered one for himself and we are spreading the word! I upped my rating from 3 to 5 stars for the quick and courteous response and excellent product.

13 janvier 2022
Avis spontané
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Réponse de jasemedical.com

Hi Laurie, you should have received the bag/booklet. Due to popular demand we were backordered on the bag and booklet but have since shipped that out to you. Thank you!

Noté 1 sur 5 étoiles

I can’t get the page to open

I can’t get the page to open. Is there a phone number to discuss ordering with them?

3 janvier 2022
Avis spontané
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Réponse de jasemedical.com

Hello you can reach us via answers@jasemedical.com and we will reply back within 2 hours. Please reach out to us and we can schedule a time to talk with Anne, our customer support rep if needed. Thanks!

Noté 5 sur 5 étoiles

I feel like my emergency supply is now…

I feel like my emergency supply is now and perfect and complete. Peace of mind product for sure. I did buy mine before they came out with their case so it just came in a prescription box but they sent me a case when I asked so be sure and ask for one if you purchased before they came out with their case.

25 septembre 2021
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Réponse de jasemedical.com

Thanks Kara!

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