Jaycar Electronics Avis 

INCOMPETENT & NEGLIGENT! I went into Jaycar with 1 blown electronic component, a fuse from a pair of B&W DM6 vintage loudspeakers I had received from my late uncle Barry Wright (Well known and loved Perth Musician from the 80s and 90s may his soul rest in peace), the customer service staff at Jaycar looked up my speakers on his phone, then informed me that they didn't have the 0.5 amp fuse needed for my tweeter in stock, he then told me that the 2 amp fuses that they do have in stock would work fine for old speakers like mine and he then proceeded to sell me a 2amp fuse instead.

I tried it out with the new 2amp fuse when I got home and the speakers seemed fine, I turned my speakers up a bit more about a month later and it caused an earth shattering kaboom, my DM6 vintage loudspeakers I received from my uncle who has passed away's tweeter blew and was damaged beyond repair, Jaycars negligence saw me pay over $300 to replace and install a new tweeter at J.W. Electronics in Osborne Park who did a fantastic job of restoring my uncles vintage speakers from what Jaycar had done to them. Great job JAYCAR! WTF!

If you've got something important to buy, don't buy it from Jaycar! I'm sure at least some of the employees at Jaycar deliver professional service, tho I will certainly never risk anything to Jaycar ever again after my horrid experience with them

Staff are excellent and it's hard to find brick and mortar stores that sell these products

I implore existing customers to check their point totals align with the money they have spent as is promised.

I went into the store while picking up a click and collect order hoping to clarify why some orders points weren’t appearing, only to be spoken to with utter disrespect and blatantly told I had not spent as much money as I was claiming to, when I tried explaining my online order history begs to differ I was told I was incorrect and essentially accused of lying. The worst part is the order I was picking up was not on the list the worker was telling me contained everything.

Instead of attempting to resolve the problem she said I had to call customer service as there was nothing she could do. Upon calling them it became clear their point system was failing to correctly track points(as well as being told they reset each calendar year which is not available at first glance on their conditions, which do stipulate online fulfilment orders will be counted). I was waiting for them to resolve this in order to buy something else I needed, and subsequently waited an hour nearby for it to be fulfilled (I gave up waiting and as of writing this it still hasn’t been fulfilled).

To top it all off, the customer service representative emailed the store and cced me on the email. I am a man, was born male, just have a slightly high voice. I was also referred to as her on the email.

So overall this company is possibly the worst company I have ever interacted with, and are potentially (I am unable to say for sure and am only assessing their actions at face value, not actually making an accusation or explicitly stating this, just highlighting a possible interpretation) using illegal false advertisement to entice customers to purchase from them as well as outright treating customers terribly. I have had a witness for every step of this and they were just as disgusted as I was.

I would not recommend this store to my worst enemy, and suggest you look elsewhere.

I am so happy with the service I received at Jaycar Hornsby NSW that I am actually taking the time to visit this site and submit a review. The (janky) Jaycar website did not apply my discount, so staff went to great lengths to resolve it in store, even though it was not simple and the store was busy. The two guys who helped were the best, awesome instore service! Thanks

Do not buy the Jaycar brand of filament. Utter crap, worst rolls of filament I have ever used.

I had a very disappointing experience with Jaycar Osborne Park regarding a 3D printer purchase.

I purchased what I believed was a new 3D printer, only to discover it had previously been used and repackaged. At no stage was I informed that the unit was second-hand or had been returned by another customer.

After reporting the issue, I was told I could receive a replacement. However, I was required to return the original printer before collecting the replacement. As I live approximately 500km away, returning the printer was not a simple matter.

I was advised the freight would cost around $30, but the actual cost was over $100. Despite this, I have not been reimbursed for the return freight. When I raised the issue, I was told it was “above us” and that I would need to contact head office myself.

Communication throughout the process was poor. I was told a message had been left for me, but no voicemail was received. I was also told I could return the printer to the Midland store, however when I contacted the store they were unaware of any arrangement.

The staff member I dealt with was polite, but the overall handling of the situation has been extremely disappointing. Selling a previously used product as new, requiring the customer to pay significant return freight, and then passing responsibility elsewhere is not what I would expect from a retailer.

Based on this experience, I would be cautious about purchasing large items from Jaycar if you live a significant distance from a store.

Not up to date with stock, check the stock before buying says it’s in stock in my nearest store so decided to check out with same day delivery option. but when I already paid they said it’s not in stock and have to wait for delivery to the nearest store this week so then they can send it to me, they transfer the order to other store but yet can’t be delivered the same day, it’s not about money but if I know I wouldn’t get my package today I would pay for the regular delivery instead on top of that they give me the option that they transfer my order to another store and wait again another day!!! Never use same day delivery guys, it’s just crazy.

WORST CUSTOMER SERVICE EVER!!!

EXHAUSTING, FRUSTRATING AND DRAINING DEALING WITH THIS COMPANY AND THE LAST TIME EVER.

IT'S NO WONDER THEIR STORES ARE EMPTY.

ONE START IS TOO MUCH

Dodgy retailer selling exclusive “own brand” fridge freezers (Brass Monkey) that are cheap, nasty and don’t last. Unfortunately I was unaware of the common temperature and compressor issues (see online reviews)…

My wife purchased a Brass Monkey from Jaycar for me as a gift which failed within the warranty period I sent a request to Brass Monkey for help to fix and was told to take it to for help. Jaycar weren’t interested at all and automatically tried to sell me another one basically dismissing the issue I had. When I asked for it to be checked as per instructions from Brass Monkey I left it for a week only to be told it’s faulty and they don’t deal with that.

Turns out the fridge is within warranty period but Jaycar refuse to help without proof via receipt (was gift a few years ago so never given receipt) even though they own and sell Brass monkey exclusively and the manufacturer date on the fridge is within warranty period.

When questioned today Jaycar Croyden denied any relationship with Brass Monkey and just wanted me to pick up my faulty fridge.

I’ll be lodging a complaint against this dodgy retailer for unethical and deceptive behaviour.

Im a retired Electronics Engineer . Went to your Ellenbrook store as usual however today I asked for some advice on some new technology I wanted to use . Your staff member was sooo helpful. Gave me very professional advice and even selected the MP3 divices etc for my project. Thankyou. 🌟🌟🌟🌟🌟

I found them to be very helpful when I had trouble formatting an SD card to my dash cam. They went out of there way and connected everything for me in my car.

Jaycar Wellington you have got yourself a superstar! Byron thank you for your patience and expertise! You seriously saved me an extra day of work. 100% recommended!

Good repairs, but slow updates.

I went into Jaycar North Lakes and was very disappointed it was hard-to-find electronic things, staff wasn't very helpful. The shop has gone down hill in the last few month. 3D printing stock, help and ideas has been removed from this store so don't waste your time going there.

Can you give 0 stars? Went to Taren Point store to pick up a click and collect. Store just wasn't open, 40 minutes after opening time. There was even an employee there (who was lovely) but didn't have keys, she had been waiting there for over an hour too. Apparently this is a world where you can just not turn up to work and there is no accountability.
When I called head office they were so spaced out and had no idea about the situation, and offered no solution. Told me to wait another 10 minutes and if there was still no one there, to call them back. Even though they have no area manager's numbers. So effectively can't do anything.
Complained online, they wrote back that they will cancel my order, but not a single apology or explanation. Shocking customer service.

Whangarei jatcar staff would avoid me and one stff member with a chin bead was rude and and called me a stealing prick. wont not deal with that store again

The Tauranga Store gave incredible service for the tiniest of sales I needed help with. 5 star for sure!!

Phoned up ahead and they actually answered the phone and let me know a product is in stock, picked up as described with no fuss, they even have a rewards program for “trade” accounts
Staff have good general knowledge of their products

Went in store, but couldn't understand clearly what the Indian was saying..
I gave up and left.

I went online to various other sites and found there were plenty of other options.

In Adelaide you need to put people who speak clear English..

I have been to Jaycar twice. The first time was in 2023 when I went for the sole purpose of buying an adaptor to take to Japan for my phone charger. The guy sold me one but when I got to Japan the sockets were only two pins, this plug had the two pins but then a third one as well. So it was really really inconvenient not being able to charge my stuff for two weeks. Those things aren't cheap.

The second time was today, I went after attempting to use an authentic Ottocast Carplay adaptor for two months (bought online from Ottocast) which has been cutting out consistently. I went to Jaycar and asked for help, the young man came out to my car and tested the Ottocast, he couldn't find a fault but it was just not working. I asked him to just sell me something that would work, which he did, then he spent 20 minutes setting it up for me and making sure it worked. I am so thankful and he was so patient and friendly.

So one negative, one positive. I'd rate the second guy a 5/5, it's unfortunate that I was disappointed two years ago.